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“If only the bathrooms were as grand as the lobby”

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The Roosevelt Hotel
Ranked #379 of 467 Hotels in New York City
Leeds, United Kingdom
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“If only the bathrooms were as grand as the lobby”
Reviewed February 21, 2013

First of all, let's forget about locations. All Midtown Manhattan hotels are in a fantastic location. What really matters is what you're paying for inside those buildings. And unfortunately, like so many other hotels in this area it seems that the showpiece at The Roosevelt is also the lobby and reception area, and some facilities inside the rooms do seem to be completely disregarded. Quite frankly, the bathroom was just not up to expectations for a hotel of this rating. However, this is not the first time that I have encountered this problem in well-known Midtown hotels,which seem content to continue living off a reputation from a bygone era. Apart from the very drab, poorly maintained and dated bathroom, the rest of our room was quite nice and quite spacious by New York hotel standards, although there was a lack of drawer space for clothing. The plumbing from adjacent rooms was quite noisy at times when the showers were being used, but the biggest problem that we had was a door that led to an adjoining room. When that room was in use it afforded little if any privacy at all. However, the worst experience was when very noisy hotel staff decided to begin some sort of maintenance inside that room early one morning. In fact, they showed such blatant disregard for guests that were trying to get some sleep, that I was prompted to shout out for quiet on two occasions and eventually had to phone reception before any sort of order was restored. The upside, however, is that my fluency in Spanish has improved somewhat. Something else that I didn't like about this hotel was the often congested lobby and reception area, which probably had something to do with the fact that the lifts were so painfully slow to arrive. To be fair, however, this isn't a bad hotel by any means and the staff were for the most part very courteous. I just feel that more attention needs to be paid to those places that are hidden away from general view where hotel guests spend most of their time.

Room Tip: For less noise, ask for a room that doesn't face directly onto Madison Avenue. Also, if you disc...
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Micklefielder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, February 23, 2013
Thank you for your comments and review. Our most sincere apologies for any issues your experienced during your stay. Your concerns have been noted and will be addressed immediately. Again our apologies and thanks for your valuable feedback.
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2 reviews
Reviewed February 19, 2013

Checked in 1030 pm Friday night, checked out 10 am Saturday morning. Our "deluxe room" looked nothing like the pics. Super small. Lumpy comforter and mattress. There is a reason there are no bathroom pics. Looks like bathrooms were remodeled in the 70's. Rest of the weekend we stayed at the gansevoort for the same price. Go there instead.

  • Stayed February 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jimswanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, February 23, 2013
Thank you for your comments and review. Our most sincere apolgies that the roosevelt did not meet your expectations. Yes, rooms in NYC tend to be on the cozy side especially compared to other major cities. Again our apolgies and thanks for your valuable feedback.
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Travelers are raving about these New York City hotels

São Paulo
Level Contributor
82 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 19, 2013

The Roosevelt boasts that it has appeared in films like Maid in Manhattan and Wall Street but it has little movie star glamour about it nowadays.

It is dark and outdated, with an elevator and electrical wiring system straight out of the period when its hero, Theodor Roosevelt, was riding the range.

The room we reserved was far too small for our party of three and there was virtually no place for our luggage.

The “wardrobe” consisted of a narrow wooden box with three drawers, each of which had room for a couple of pairs of sock.

We were eventually given a far bigger place which was much better although still a bit dark, with drab wallpaper and furniture from the 50s.

On the other hand, it is in a great location, right opposite Grand Central Station, and the concierge staff really knows the ins and outs of New York.

Stayed February 2013, traveled with family
Helpful?
Thank Paulista668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, February 23, 2013
Thank you for your comments and review. You are correct, our central location is our guests favorite feature as we are in the middle of everything. However, the hotels antique ambiance is even more popular with our guests. Rooms in NYC tend to be on the cozy side especially compared with other major cities and we are not a sleek and modern property we are vintage and grand. Something to keep in mind on your next visit to NYC. Again, our apologies if we did not meet your expectations and thank you for your valuable feedback.
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Oklahoma City
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 19, 2013

This place is historic and beautiful, for sure. On my next visit to NYC, I will definately stop in at the bar for a drink and a bite to eat, but am not willing to stay there again. We were there for a really nice banking conference and had one of the blocked off guest rooms. For a working, professional conference, we were surprised that we were not assigned rooms with a desk. Had to sit on the bed with laptops to work. Our floor's icemaker had green sludge running all through the ice, and our maid service left long black hairs all over the bathroom. Showed the cleaning staff, and sent pictures to the hotel management with no response whatsoever. Television barely worked.Lobby staff were friendly and professional at check in. I'm happy to see that others have had good experiences here, just sharing ours.

  • Stayed October 2012, traveled on business
    • Location
    • Sleep Quality
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Helpful?
1 Thank BerryAJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, February 23, 2013
Thank you for your comments and review. Our most sincere apologies for any issues you experienced during your stay and we are most distressed to hear that no one got intouch with you regarding pictures of your concerns. Rest assure your concerns will be addressed. Again our deepest apologies and thank you for your valuable feedback.
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Midlothian, Virginia
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 18, 2013

Old school New York hotel that has been restored to its original grandeur. Entrance and reception area have been fabulously restored. Guest room was clean, comfortable, well appointed, and quiet. All common areas are immaculately maintained. Staff was very friendly and accommodating. Hotel is convenient to times square and other central manhattan tourist attractions. Is very reasonably priced for the area.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Wayne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, February 23, 2013
Thank you for your comments and review. We are very happy to hear that our central locationa nd very friendly staff made your stay memorable. Thansk again for your valuable feedback and we look forward to your next visit.
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 18, 2013

Can't believe some of the reviews people put about The Roosevelt.... Get over yourselves. What fantastic and traditional hotel this is. To be fair I didn't really spend much time there as I was in NYC for pity sake :) room was a double double and was big enough with a safe, large LCD tv and guidebooks etc. the bathroom was very very clean but the only had point is the bath paint was chipping away, just a slight renovation needed.
Service is a bit and miss, tried to charge me for wifi at end of stay but I had the mobile app vouchers which I showed at check in, bad communication there but all sorted! All in all a wonderful stay in a wonderful city

Remember to leave a tip for housekeeping they do a great job!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JP9290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, February 23, 2013
Thank you for your commentas and review. Our apologies for the mix up charge for wifi. However, we are happy to hear the issue was resolved. Thanks again for your valuable feedback and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 18, 2013 via mobile

We stayed at the roosevelt between the 14th-18th February. The staff were really friendly and we checked in fast. Our room was basic but was clean and had a flat screen tv, hair dryer and ironing board. The location of this hotel is perfect, 10 mins from Rockefeller, 15 mins from Times Square and the Empire State Building. Overall the hotel it clean and welcoming! Try not to eat from the room service as that is expensive.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natoneill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, February 23, 2013
Thank you for your comments and review. Yes, our central location cant be beat. We are in the middle of everything. Thanks again for your great feedback and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Roosevelt Hotel

Property: The Roosevelt Hotel
Address: 45 East 45th Street at Madison Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#216 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Roosevelt Hotel 4*
Number of rooms: 1013
Official Description (provided by the hotel):
For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more   less 
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Also Known As:
Roosevelt Hotel New York City
Roosevelt Hotel Nyc

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