Once arriving in our cab to the hotel the doorman did not help us with our luggage. Instead he asked us if we wanted some help after seeing us struggle with it. Me traveling for 3 years had never seen that I'm use to them just coming up to us and helping us with our luggages. He then proceeded to walk them over to check-in desk which was literally a 1 min walk and ASKED US WHERE HIS TIP WAS!!! Never had anyone do that either. So, another guy takes them to our room and him as well asks for a tip! At this point I'm out of cash so I apologize to him. Last time I checked a tip is optional not mandatory! So, that right there made us feel awkward and we avoided every employee that whole week we were there. The rooms are small but the bed was huge and comfortable! The Shower is also very small with no fan. The hotel lobby was our favorite it made it seem like we were staying at a high-end very expensive hotel. I would just recommend the hotel to train their employees more on customer service. I've never stayed at a hotel where they seemed like they hated their jobs or to never greet their customers! Time square is a few walking blocks away as well as the meat packing district is a short 10 min taxi ride. Maid in manhattan was also filmed at this hotel which we didn't know until our last day of our stay which we thought that was very cool. Overall our stay was OK!
- Official Description (provided by the hotel):
- For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more less
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- Also Known As:
- Roosevelt Hotel New York City
- Roosevelt Hotel Nyc