This is thr second time i have stayed at this hotel, the first time was about 4 years ago and i have to say that the place has got so run down in 4 years its unbelievable.
The worst thing was the accounts department! We stayed for 4 nights 2 weeks ago and when i got home i saw they had charged $182.18 to my credit card. When i rang the hotel (back in the UK so long distance phone call) the accounts woman said that i had paid for 3 nights but not 4....duh why would i make a reservation with expedia for 4 nights and only pay for 3? They turned around and said to me that they have no record of me paying expedia and i will have to get in touch with expedia! I rang expedia and expedia had to ring them 4 times over 3 days to sort the issue out before they would refund the amount back to my card. Unbelievable! The hotel is run like a joke, they need to sort out their system and see that people have actually paid before charging a night to someones card without telling them on checkout! I had all the proof with me from expedia that i have paid but they didnt want to see it. Buffoons!
The rooms are filthy, especially the bathrooms. I found a hair on my towel, a pubic hair! The bath is so worn and the toilet was so dirty. I cant believe how filthy the room and bathroom was. Never stayed in a hotel quite as dirty as this one. I usually leave tips for the cleaners....this is the only time i have not. They are a disgrace. They even had the nerve to knock on my door when it said do not disturb and say to me that if i don't remove it by 10am then they wont do my room all day! The nerve!
The only good thing about this hotel is the location....but thats not enough to recommend it or stay again on that alone.
- Official Description (provided by the hotel):
- For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more less
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- Also Known As:
- Roosevelt Hotel New York City
- Roosevelt Hotel Nyc