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“Magical at Christmas”

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The Roosevelt Hotel
Ranked #387 of 466 Hotels in New York City
Co. Kildare
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Magical at Christmas”
Reviewed October 1, 2012 via mobile

I stayed in the Roosevelt in Dec 2010 & felt as though I was apart of a fairytale! The lobby was just magical and the Christmas spirit was amazing. Our room was classic and average in size but it was clean with fresh towels & bed made daily. The location is good - just off 5th Ave so everything was within walking distance. We had a great stay.

Stayed December 2011, traveled as a couple
Helpful?
2 Thank Kathleen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, October 2, 2012
Thank you for your comments and review. You are correct. "Magical" is the only word which best describes the atmosphere in our beautifully, holiday decorated, grand lobby. We are so happy to have made your holiday season in NYC memorable. Our central location cant be beat for all your holiday shopping needs. Thanks again for your valuable feedback and look foward to your next visit.
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Leicester, United Kingdom
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 1, 2012

This was our 1st trip to the US. We had been told not to expect huge rooms in New York. We have stayed in more luxurious rooms but The Roosevelt is very impressive upon entry, lobby area is fabulous and evokes grandeur of times gone by. Beautiful. The rooms are small, but were clean. Who needs a great big space in which to sleep when you are in New York? There is so much more to see than the inside of a hotel room. We probably should have had a larger room as there were two adults and two teenagers, but we coped just fine, even with all of our shopping. Bathrooms are dated but again who spends hours in them. We had a wonderful experience and were looked after very well. I would stay here again as the location to the sights of the city is fabulous and compensates for the "cosy" rooms, everywhere in the city is accessible. Loved New York and can't wait to go again soon

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
1 Thank julesw62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, October 2, 2012
Thank you for your comments and review. Yes, NYC guest rooms tend to be on the cozy side especially compared to other major cities. However, we are so happy that our central location and beautiful lobby help make your stay memorable. Thanks again for your valuable comments and we look forward to your next visit.
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Ontario, Canada
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 30, 2012

Stayed for five nights with my husband and two month old daughter. My parents had stayed here about one year before us and recommended it for location. Close to double decker bus tour stops, grand central station, central park, times square, shopping, etc. Hotel restaurant was closed for a few days due to failing health inspection. Room wasn't cleaned until after 4pm on one occasion (after asking several times to have it cleaned). Concierge wasn't always helpful or friendly. The price was right and the location perfect for us.

  • Stayed August 2012
    • Value
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    • Rooms
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Helpful?
Thank zoomerOntario_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, Georgia, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 29, 2012

We have stayed at this hotel several prior times and had been satisfied - great location and great lobby. However, our stay last weekend was not good. The sheets were torn and the bathroom was dirty. We reported this to the front desk who said it would be handled. When we got back to the room that evening we found that it wasn't. We complained and they sent a defensive housekeeping supervisor to our room. She offered to bring in the cleaners at 8 p.m. We declined as we were tired. The next morning we reported this interaction to the front desk clerk who explained to us that there were indeed problems with housekeeping in this hotel and that housekeeping management was defensive. Also, they had cranked up the air conditioning for no reason for our second night and it took forever to get the room under control.

  • Stayed September 2012, traveled with family
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Helpful?
3 Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, October 2, 2012
Thank you for your comments and review. Our most sincere apologies that your room was not up to standards. More importantly, we apologize for any further issues your encountered with our housekeeping staff. Rest assure your concerns will be immediately adressed. Again, thank you for your valuable feedback.
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Travelers are raving about these New York City hotels

Weaverham, United Kingdom
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 28, 2012

A three night stay in The Roosevelt hotel whilst watching springsteen concerts- the room was fine but i would say the hotel is more 3 and half stars rather four- the rest of the hotel doesn't live up to the grand foyer- staff were helpful and best of all the hotel is well located- Grand Central Station is just yards away- and Times Square and Rockefeller centre only ten minutes walk away- there is easy access to metro lines- all in all well worth staying at for the location alone and we'll stay there again next year.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
1 Thank kingsley m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, September 29, 2012
Thank you for your comments and review. We are so happy to hear that the Roosevelt Hotel was a memorable part of your Springsteen concert adventure. Your are correct! Our central location is amazing. Thanks again for your valuable feedback and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenmoore
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 25, 2012

My wife and I stayed at the Roosevelt Hotel the weekend of Sept. 22nd, 2012. After reading some of the "negative " reviews, I was a bit apprehensive about what our experience would be. I now wonder if those reviews were really about the same hotel in which we stayed. Everything was great-- it couldn't have been nicer. The rooms were very attractive, quiet, and clean. The bed was very comfortable. The carpeting in both the room and hallways looked brand new. The bathroom was bright and clean and a good size.

Every employee we came in contact with was friendly, efficient, and helpful. The lobby and public spaces are beautiful. The location can't be beat. It's a short walk to St. Patrick's, Rockefeller Center, Times Square, and shopping. On Sunday we walked to Central Park from the hotel and it seemed very easy. Going to the Staten Island Ferry was simple by Taxi-- there were plenty of cabs waiting right outside the door.

All in all, we were very pleased with the Roosevelt Hotel and would recommend it to other travelers.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, September 29, 2012
Thank you for your comments and review. You are correct! Our central location can not be beat. The Roosevelt is in the middle of everything. We are so happy that our friendly staff and beautiful lobby made your stay memorable. Thanks agin for your valuable feedback and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 25, 2012

Classic hotel, in a great location close to Grand Central. Was able to get a great deal through Hotwire. I was pleasantly surprised to see that my allotted room was large and spacious, quite unlike most NY hotels.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MadhusudanR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, September 26, 2012
Thank you for your comments and review. We are very pleased to hear that our central location made your stay in NYC memorable. Thanks for your valuable feedback and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Roosevelt Hotel

Property: The Roosevelt Hotel
Address: 45 East 45th Street at Madison Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#221 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Roosevelt Hotel 4*
Number of rooms: 1013
Official Description (provided by the hotel):
For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more   less 
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Also Known As:
Roosevelt Hotel New York City
Roosevelt Hotel Nyc

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