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“Consistent service every time”

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Hotel Giraffe by Library Hotel Collection
Ranked #4 of 468 Hotels in New York City
Certificate of Excellence
rhode island
Level Contributor
143 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Consistent service every time”
Reviewed August 13, 2014

This is my fourth stay at Giraffe. The service is exceptional & it really is a bargain when you consider the wonderful breakfast, wine & cheese tastings & coffee & snacks available. We had a queen room with a small balcony but asked for a room change due to some construction & view issues. Staff was very gracious & we were quickly moved a few floors up. Check out was exceptionally quick. Even received a free bottle of wine in our room. Excellent place to stay in the city

Room Tip: ask not to be too close to elevator. Our room on floor 2 had no view on this stay due to some const...
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  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank gasdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Tampa, Florida
Level Contributor
190 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 13, 2014

If you are looking for a great place to stay near mid-town, look no further. We found the Hotel Giraffe to be perfect, yes, perfect, in every way. Their best asset, and the hotel has many, is the staff. From the moment we entered the hotel, to the moment we checked out, we were supported and welcomed by the nicest people I have ever encountered in a hotel, anywhere. Our room was updated, very comfortable, and nicely sized; it had a balcony facing 26th street, with doors that kept most of the street noise muted. The breakfast, included in the daily rate, featured a nice variety of items, from fruit, to breads, bagels, cereal, yogurt, etc. The hotel hosts a 3 hour wine and cheese event each day, again with the price included in the room. We were within 1-4 blocks of subway stops that could get you most anywhere without changing a train, and its Flatiron location lended itself to walking to a number of sites. The hotel is not inexpensive, but finding inexpensive hotels in the location we were in is pretty hard to do. And, this facility provides great value for what you pay. One last thing--the area was not congested with people and automobiles, relative to other areas of Manhattan.

Room Tip: Ask for a room facing 26th Street, on an upper floor. The 280 sq. ft. room was comfortable for a cou...
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  • Stayed August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Russ A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, Ontario
2 reviews
Reviewed August 13, 2014

This was our second stay at this hotel and we were just as impressed as we were the first time we visited in April. From reception to checkout the service was excellent. We were only able to book a smaller room this time, but it meet our needs quite well. It had everything that we wanted including reading lights. Although directly across from the elevator, we were never bothered by any outside hallway noise. That's one of the advantages of staying in a small hotel with only 6 rooms per floor. We especially enjoyed opening the balcony door and taking in the sights & sounds of New York.
We took advantage of both the continental breakfast and the wine and cheese service. Sitting in the lobby sipping wine, niblling on cheese and enjoying live music is a great way to unwind after a busy day. We have to commend Laura and Gabi for their outstanding service. Our only disappointment was the rooftop patio was reserved for a private function and we were not able to enjoy a quiet drink before turning in.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wand3rl0st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 13, 2014

Stayed for 3 nights in late July. Rooms were clean and comfortable. We had a balcony room and it was nice to see all the comings and goings on Park Avenue from the 7th floor. Location was good - close to Empire State Building and short walk to the water taxi for downtown (or 2 blocks to subway).

The best bit about the hotel was the breakfast and evening wine and cheese. Coming from the UK, our body clock meant we were early up and early to bed. This worked perfectly for us as we had a big breakfast at the hotel, big lunch out and about and then just the cheese and biscuits in the evening.

Special mention for JR on reception who our daughters found very amusing due to his upbeat enthusiasm - everything is "wonderful". Not a level of positivity that you get very often in the UK!

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank EdTilley1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
Reviewed August 12, 2014

This hotel does everything right. Friendly service, large clean rooms, and plenty of perks. We really appreciated the snacks and coffee offered during the day and the drinks and snacks in the evening. Also a very nice continental breakfast in the morning. I'm not sure there is a better place to stay in all of NYC. You can pay a lot more and have a fancier room, but that's all you'll get.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Migru617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sorocaba, SP
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 11, 2014

A great boutique hotel, with amazing service and localization. Rooms are spacious and super clean. The afternoon wine and cheese was a wonderful plus.
It is a little far away from the Central Park and the THeatres, but was one blocl from Madison Square, where you have a Subway station that goes up Brodway, so very practical. Fully reccomend for couples, families, work,....

Room Tip: Rooms were a little noisy, but we are in NY, what can we do. It was not to the level that you could...
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sergio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pakenham, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2014

We stayed here for a week. We arrived about 9am, too early for check in, but was offered breakfast and refreshments whilst we waited. Gabi was absolutely wonderful, knowing what drink to make us at breakfast without even asking. The complimentary wine & cheese evening was wonderful and our wind glasses were frequently topped up. They ran from 5-8pm every night, and were a lovely treat after walking all day. My daughter dropped her biscuits in the elevator just as the door was closing on our way up to the room. A few minutes later, the concierge brought a new plate of biscuits up to our room for her. Absolutely wonderful! Wouldn't go anywhere else now in NY.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Giraffe by Library Hotel Collection

Property: Hotel Giraffe by Library Hotel Collection
Address: 365 Park Ave South, At 26th Street, New York City, NY 10016-8801
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in New York City
#2 Business Hotel in New York City
#3 Luxury Hotel in New York City
#5 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Giraffe by Library Hotel Collection 4*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel Giraffe's elegant public spaces and award winning guestrooms create an immediate sense of effortless luxury and unparalleled comfort. Guests enjoy free WiFi and complimentary refreshments including the Library Hotel Collection's signature Continental Breakfast Buffet each morning and wine & cheese receptions every evening from 5PM-8PM, and coffee, tea, cookies and fruit around the clock served in the Grand Lobby. You can also customize your room to suit your needs with special features offered such as coffee/tea making facilities, featherbed mattress toppers or memory foam pillows to name just a few options. If we don't have the date, room or location you need, try our sister hotels, the Casablanca, Library Hotel or the Hotel Elysee all ranking among the top hotels in NYC by members of TripAdvisor. ... more   less 
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Also Known As:
Giraffe Hotel New York City
Hotel Giraffe

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