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“Service, Service, Service with a smile!”

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Hotel Giraffe by Library Hotel Collection
Ranked #3 of 467 Hotels in New York City
Certificate of Excellence
Rhode Island
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Service, Service, Service with a smile!”
5 of 5 bubbles Reviewed January 30, 2013

We spent Christmas at the Hotel Giraffe, and it was wonderful in every way. Great, central location, but not the frenzy of the Times Square area. It was quiet. For NYC our room felt spacious, and it was very well appointed. We had floor to ceiling balcony windows that let in lots of light, and there was a blackout shade that operated electronically for sleeping in. We had barely been in the room for 5 minutes when someone tapped on the door inquiring if we had everything we needed. This attention to our needs continued for 4 days. The “continental” breakfast in the lobby is the best I’ve ever had—frighteningly good croissants, non-fat, plain (hard to find in hotels) greek yogurt, huge and fresh fruit bowl, cereals, pastries, bagels, hard-boiled eggs, large espresso/cappuccino coffee machine (as well as regular), newspapers to read while eating. The only problem is that it was often quite crowded. The staff’s attentiveness appears genuine. They don’t have those pasted on smiles. I assume and hope they like working there. On departure I had left my cell phone charger in the wall. A call to the hotel several days later resulted in a found charger and an offer to mail it to me, but we were returning to the city in several weeks and it was waiting for me when I got there. That is unusual in my experience of hotels. Four thumbs up to the Hotel Giraffe!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,497 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Alexandria, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

Got the best Internet rate and when I got there was upgraded to a one bedroom suite (didn't even ask!). Great location, really nice staff, and the rooms are delightful (especially if you can score one of the suites). The munchies at breakfast and happy hour were perfect, filling, and yummy. This was my second stay and I will absolutely consider Hotel Giraffe on a future visit.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rich Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New Zealand
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 26, 2013

We were at the hotel during the first two weeks of January 2013, each day after a cold day in the city it was great to get a warm welcome - like coming home. The hotel wqs comfortable, and quite centrally located for us. We were able to walk to the likes of Times Square when we wanted to stretch our legs, but it was just as easy to jump on the subway, especially when we discovered there was a weekday entrance to the station just across the road.

Staff were extremely helpful and genuinely interested in our welbeing and activities.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PatJohnvanBrink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed January 25, 2013 via mobile

My husband booked this as a romantic weekend getaway and we were really disappointed with the small dark room, given the price tag. It describes itself as luxury and boutique but I felt that would be a description suited to a style 10-15 years ago. I have stayed in new York and Japan on numerous occasions so understand space constraints and know I will spend a lot of time out enjoying the city, but for the price it wasn't the little retreat I wanted to come back to and enjoy. Breakfast was great and location ok.

Stayed April 2012, traveled as a couple
Helpful?
1 Thank stephsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NY
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 24, 2013

My husband & I stayed for a combined b'day getaway back in November. It is our 3rd time back. We arrived early and it was no problem to valet our car and go out & about for a while. We never received a phone call telling us our room was ready for check in, but no big deal since we were having fun walking around.
Was surprised to find not one, but two bottles of wine waiting for us in our room when we got there! That was a nice touch! As always we enjoyed the wine & cheese reception in the lobby. Room was clean and bed was comfy. Staff was wonderful! Only complaint about our stay was that it was windy & cold in the city that day! Cant wait to go back!!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank MamaMaxNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hull, UK
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

We had 4 nights at the hotel giraffe in early January and this was a great hotel. The room was really lovely, with all toiletries supplied. The breakfast was really good and everything you could want from a continental breakfast, and the early evening wine and nibbles was great. The staff were extremely helpful and friendly. I would recommend this hotel highly!

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PetersclanHull_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 22, 2013

We spent a long weekend last week at the Giraffe for the first time and could not have been more pleased!
The entire staff without exception were gracious and helpful with a cheerful demeanor and the facility itself is wonderful. A great value and an oasis in the city!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RJ P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Giraffe by Library Hotel Collection

Property: Hotel Giraffe by Library Hotel Collection
Address: 365 Park Ave South, At 26th Street, New York City, NY 10016-8801
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in New York City
#2 Luxury Hotel in New York City
#2 Family Hotel in New York City
#5 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hotel Giraffe by Library Hotel Collection 4*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel Giraffe's elegant public spaces and award winning guestrooms create an immediate sense of effortless luxury and unparalleled comfort. Guests enjoy free WiFi and complimentary refreshments including the Library Hotel Collection's signature Continental Breakfast Buffet each morning and wine & cheese receptions every evening from 5PM-8PM, and coffee, tea, cookies and fruit around the clock served in the Grand Lobby. You can also customize your room to suit your needs with special features offered such as coffee/tea making facilities, featherbed mattress toppers or memory foam pillows to name just a few options. If we don't have the date, room or location you need, try our sister hotels, the Casablanca, Library Hotel or the Hotel Elysee all ranking among the top hotels in NYC by members of TripAdvisor. ... more   less 
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Also Known As:
Giraffe Hotel New York City
Hotel Giraffe

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