Small room. Clean and was affordable. Close to Subway to get to see Broadway shows, Coney Island. Across from Central Park. Would stay there again. Perfect location in New York City! Staff was helpfull.
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Michael M
Melbourne, AustraliaThis hotel is the pits!
Review of Park West Hotel
Reviewed May 21, 2018
The receptionist was friendly & welcoming on our arrival. But the room was tiny & although overlooking Central Park we requested a larger room. This room was a little larger, on the ground floor, but was so dark & dingy. The window overlooked a dingy, dirty courtyard where old, broken furniture & other rubbish was stored.. The air conditioner was so noisy & rattled all night. The only good point was that it was opposite Central Park!
Date of stay: June 2017Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenny P, Front Office Manager at Park West Hotel, responded to this review
Responded Jul 3, 2018
We appreciate your feedback and we apologize for any inconvenience this may have caused you. We will follow up with maintenance to have this issue solved immediately.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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99 - 104 of 1,696 reviews
jpiere
Simi Valley, California
53
via mobile
Date of stay: May 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenny P, Front Office Manager at Park West Hotel, responded to this reviewResponded May 2, 2018
Thank you so much for your feedback, we appreciate you stayed with us and we will definitely make sure we take good care of you when you return.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ju1ia964
Hornchurch, United Kingdom
74
Just arrived home from a 5 night stay and honestly cannot fault this hotel. Arrived early without pre warning the hotel yet they happily let us check in early. The staff were so nice and friendly and helped with anything and everything. The room was spotless, modern with a working TV, lovely bathroom with bath shower, fresh towels, free toiletries. View from our room was of the park, only a few minute walk to the subway station. Paid about £600 for 2 people for 5 nights, could not find another half decent hotel in the city for less than £1000. So chuffed with this hotel, will definitely stay here again if we're in the city again
Date of stay: April 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenny P, Front Office Manager at Park West Hotel, responded to this reviewResponded May 1, 2018
Thank you so much for staying with us, we are happy when we make you happy. WE appreciate your feedback it lets us know how we are doing.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
williamskendall
South Bend, Indiana
1
I made a reservation with this hotel for 03/27/18-03/30/18 and was not able to make it and canceled in plenty of time and I called them about getting a refund, and they said it was not their department since I booked through another website they had no control over it, so I got the number and called hotels.com and they told him they would contact them and they would have to approve it, hmmmm, but anyways they had the final say after saying they had nothing to do with it, their email address doesn’t work either, just the phone number works, the manager is never available. I was going to reschedule, but not now! I have never felt more ripped off
Date of stay: March 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenny P, Front Office Manager at Park West Hotel, responded to this reviewResponded May 1, 2018
We are sorry you were misinformed by hotels.com. Your reservation was nonrefundable noncancellable. Unfortunately those terms are stated in the cancellation policy before you finalize your booking. We cannot refund nor cancel a nonrefundable booking unless there was proof of a emergency in which you would be required to provide documentation.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luna G
London, United Kingdom
2110
via mobile
This place is awful. Dirty, noisy, possibly dangerous by the looks of some people hanging out in the lobby. Rough. The carpets are so dirty I never walked on them without shoes or slippers and socks. As I type I am washing all my stuff and planning what to do with what I can't wash - is suitcase- because I'm scared of bed bugs. Do yourself a favour and stay away. Well away.
Date of stay: April 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenny P, Front Office Manager at Park West Hotel, responded to this reviewResponded July 3, 2018
Thank you for your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shauny79
Cologne, Germany
4656
Let's start with the positives - this hotel is in a fantastic location, across the road from Central Park and in the lovely Upper West Side, also in walking distance to Harlem. The bathroom was nice, and most of the staff were friendly, especially Carlos the doorman!
On the down side - the windows are extremely poor quality, meaning that our street-facing room was both noisy and cold. Also, the lift broke while we were there and getting suitcases up and down the narrow stairs was almost impossible. With the amount of money they must rake in, they should really invest some of it in upgrading the hotel.
In addition, when we arrived we were told no double rooms were available, even though that was what we had booked, so we had to go in a twin room and change rooms the next day. No compensation in any form was given for this. On the whole, disappointing.
Date of stay: March 2018
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenny P, Front Office Manager at Park West Hotel, responded to this reviewResponded July 3, 2018
WE apologize for any inconvenience this may have caused you, WE have renovated the hotel and continue to diligently make it better to make your stay more comfortable .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.