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IngridMac
Houten, The Netherlands

Perfectly fine

Review of Park West Hotel
3.0 of 5 bubblesReviewed Jan 5, 2018
Small, but bed and shower are fine, helpfull staff. No free wifi in the rooms though, only in the lobby. Breakfast is an option for $18. Close to subway B and C. Across the street from central park. Heating and airco in the room.
Date of stay: December 2017
Trip type: Traveled solo
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arie C, Manager at Park West Hotel, responded to this review
Responded Feb 12, 2018
Thank you for choosing our property, we appreciate your feedback and we hope to see you soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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117 - 122 of 1,696 reviews
Reviewed December 18, 2017

The hotel is wonderfully located in the Central Park North area. An easy walk to St John the Divine Cathedral, Columbia University and St. Lukes Hospital. Located right across from the west side of Central Park makes access to the park very easy. Thew room is on the smaller side but clean, neat and recently redecorated and it accommodates a queen size bed. The en suite bathroom is newly tiled, clean and includes tub/shower. The price was slightly under $160 a night including all taxes, which is quite reasonable for NYC.

Date of stay: December 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank russellm821
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arie C, Manager at Park West Hotel, responded to this reviewResponded February 12, 2018

Thank you for staying with us. We value your feedback and appreciate your business.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2017

We stayed at this hotel on Saturday 12/9/2017 in order to run a ½ marathon at Central park the next day.
The plan was to get a good night’s sleep and not worry about driving in the morning as well as shower before heading back home after the race. Well, there was banging all night on the pipes, and around 3 in the morning when I called the front desk, I was told there was nothing they could do about it.
The bathroom also had roaches. We informed the front desk, and all we were told was that they will contact the manager. Never came up or called the room…nothing!!!!!!! Needles to say we also did not shower in there as planned.
I understand that the price for this hotel is a lot lower than other hotels in the area… we were not looking for frills… we were looking for the basic, a clean place to sleep and shower ( which we got neither!)
Management did not acknowledge our concerns.. we checked out early and went home. Never again!

Date of stay: December 2017
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank 494luisaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arie C, Manager at Park West Hotel, responded to this reviewResponded February 12, 2018

We apologize for this inconvenience, we value and thank you for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2017

this place is the pits.......we had room with "view of park" couldn't even see through windows, they were filthy, IF windows could have been opened I would have cleaned them myself...but windows painted shut.......we would not use
bath or shower .........I did not go down , but my husband did to see "restaurant" he came back said it was a dirty cellar, with rolls of carpet in front of vending machine.....be aware this place has recently changed its name.....so, different name, same disgusting place

Room tip: best tip...DONT GO
Date of stay: December 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank babsmary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arie C, Manager at Park West Hotel, responded to this reviewResponded February 12, 2018

Thank you for your feedback, we will look into it.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2017 via mobile

Location was great and the office personnel made us feel like family. Thanks folks! The rooms aren't spacious and full of amenities we don't need, but we didn't come to NYC to sit in our room! The people at the front desk always led us in the right direction to explore this section of the city!

Date of stay: December 2017
Trip type: Traveled with family
Thank maryalicebruder
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arie C, Manager at Park West Hotel, responded to this reviewResponded February 12, 2018

Thank you for your feedback and we hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2017

This hotel was situated most beautifully on the west side of Central Park. Sadly we did not have a park view, if we go again, we would certainly request park view. The hotel staff were absolutely marvellous, helpful, advising etc. Even when I was ooorly one day and stayed in bed all day, they gave is China and cutlery to use so my husband could bring me some food in. We met Samuel a lot who helped us and assisted us whenever we asked. My bath inbuilt plug was faulty and they got it fixed the same day ( thanksgiving, so very pleased ) Sadly the decor is very tired and not good in places, some quite poor repairs around. The entire building needs a complete redo, redecoration and updating. A big plus is that we walked every day in the park to get uptown, to do our various trips, shopping and sightseeing. So although we ate loads, we walked lots too. There are subways only a few minutes walk away on both sides of the hotel. There is a great place around corner for food, drinks etc should you want food and drink before a walk in the park. Central Park itself deserves at least a whole day, if not many more to explore. All in all, NYC is amazing and does exactly what it promises. Astor on the Park is a great place to stay, and very importantly is in a very quiet area, so you get sleep at nighttime away from the main part of city. Walking to the top of the pavement from hotel to the start of uptown is 30-45 mins, from hotel to uptown through the park, 1 hour or more as there are many lovely distractions in the park !

Date of stay: November 2017
2  Thank BeverleyWestSussex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arie C, Manager at Park West Hotel, responded to this reviewResponded February 12, 2018

Thank you, we appreciate your business and feedback. WE hope you visit us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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