I am ready to check out from the Hotel and I find this bill slipped under my door of $48,99
for facility fees that I have never used. If I had known this in advance I would have never booked in this place. Of course they will tell you that it was all explained at the time of booking. The reality is that, if it is explained, it is in a way that you won't find out until they slip the bill under your door.
I am SPEACHLESS for such a fraudolent behavior.
Thank you for reaching out to us. We are sorry to hear that your stay was less than perfect due to the resort fee. Your feedback is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience. We hope for another opportunity to make a more favorable impression in the future.
Enjoyed my stay, excellent location, professional staff and both restaurants offer a fair price/quality. Room wasn't always as clean as it should it, but this was a minor point. Also don´t expect too much from the gym, what you see on the pictures is what you get!
This hotel is perfect for tourists you would like to visit Manhattan walking. The location is perfect to reach all most important sites. Hotel room was big enough, perfectly clean as well as the bathroom. I personally liked the fact that at the main entrance next to elevators to rooms you are asked for the key so that its ensured that only guests can access the bedorooms area. I had dinner in the hotel and it was ok - the waiters were not really so nice as I expected .. no smiles on their faces
not recommend for the car drivers. Expensive parking charge. The front desk did not know nothing about the membership. It is hard to get the upgrade. The membership did not include the breakfast. The most useless membership is CLub of carlson