I could not be more disappointed with my experience at Radisson's premier property in New York. On my arrival to the hotel, the check in process took close to fifteen minutes, despite there being only two people in line ahead of me. The hotel imposes an ID requirement for ALL guests, instead of just the primary guest, and takes photocopies of each guest's ID. This is not the norm in the United States, and it slowed down the check-in process enormously.
After check in, we proceeded to the rickety, ancient elevators, and after a wait, boarded one, headed for the 16th floor. The elevator took several minutes just to reach the fourth floor which seemed very strange. Then the numbers on the elevator display began to jump around crazily. The elevator began jerking up and down. I pushed the emergency call button, and was immediately connected to an operator. However, since I knew we were close to the fourth floor, I pushed the buttons for nearby floors, and were able to exit safely. The elevator was taken out of service for the rest of our stay.
Next, I arrived in the room, and tried to connect to the internet. However, there were two different speeds offered, a free speed (a slow 512kbps), and a paid speed ($12.95 per day, 2.5Mbps). I called the front desk to ask whether, as a Club Carlson Gold member, I was entitled to use the faster internet without charge. I was answered very rudely by the front desk employee, who told me "If you want fast internet, you can pay for it," but did not answer my question. I repeated my question again, emphasizing that I wanted to know about the benefits of my Gold status. The employee told me she had no idea, but that she would transfer me to a manager who could tell me whether I would be charged for the faster service. I was put on hold, and the phone rang for several minutes, and then the line dropped dead. A few minutes later, a customer service representative called with a general welcome call, to ask how we found our room. I told her about my internet question, and she again told me she had no idea whether my Gold status entitled me to use the faster internet. I explained about the dropped call, and she assured me that she would connect me to a manager. Again I was placed on hold while the phone rang for several minutes, and then the call disconnected without an answer.
At this point, I gave up on the hotel internet entirely, since the free service was unuseably slow. The room was very dark, with only a single smallish window. The furnishings were updated and looked stylish, but the bed was quite uncomfortable.
On the whole, because of these experiences, I was left with an overall very negative impression of the hotel. Especially because my attempts to talk to a manager resulted in wasting my time with calls that were never answered, I simply gave up on trying to get service, and went on with my life. But I would not stay here again.
- Official Description (provided by the hotel):
- Modern Hotel with French Renaissance exterior & traditional interior, housed in building dating from 1897. ... more less
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- Also Known As:
- Radisson Martinique On Broadway Hotel New York City
- Radisson Martinique Broadway
- Radisson Hotel New York City
- Radisson Martinique Hotel
- Radisson New York City
- New York City Radisson
- Radisson Martinique New York
- Radisson Manhattan
- Holiday Inn Martinique