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“USD 360 for a 10 minutes call to Europe” 1 of 5 stars
Review of Radisson Martinique on Broadway

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Radisson Martinique on Broadway
Ranked #220 of 478 Hotels in New York City
Certificate of Excellence
Kloten, Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“USD 360 for a 10 minutes call to Europe”
1 of 5 stars Reviewed January 3, 2013

As a frequent traveller for a Multi National Corporation and happy owner of a mobile phone, I usually avoid using phones in hotel rooms. But out of an emergency (family member in hospital) I had to do so shortly before Xmas 2012 when staying at the Radisson Martinique in New York. I was expecting this call to be expensive, but what I then found on my bill the next morning before checking out was just ridiculous... USD 360 for a ten minutes call with a very poor line where I could hardly understand what the other person was saying over the phone... when complaining at the front desk and the manager in charge, I was offer a very generous 50% discount... Radisson never again...

  • Stayed December 2012, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank GDC3569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TaraWilliams, Manager at Radisson Martinique on Broadway, responded to this review, January 9, 2013
Greeting from New York City,

I’m so sorry to hear of your sick family member. Please accept our heartfelt well wishes.

We often recommend guests use pre-paid international phone cards to minimize long distance costs. However, I understand your need to make an emergency call from your room. While all international phone rates are based upon our call provider, I was glad to hear our Front Office Manager worked to assist with this unexpected charge. We have also launched an investigation into the clarity of our international land lines.

Thank you for taking the time to contact us regarding your personal experience.

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,541 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (249)
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Philadelphia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed January 2, 2013

The Radisson Martinique on Broad in New York City was a very nice experience. The staff at the hotel were all extremely courteous and helpful. The room, although not terribly large, was very comfortable. The location of the hotel was exceptional - right in the heart of Broadway. It was a very short walk to the metro in the event that you wanted to be whisked to another side of town. Good restaurants in the area abounded. A nice little place for breakfast and lunch with a great view was located diagonally right outside the hotel --- although I can't remember the name of it. It was a very worthwhile experience to stay at this stately hotel.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Joei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bern, Switzerland
Level Contributor
173 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
3 of 5 stars Reviewed December 31, 2012

The positive:
- friendly staff
- historic building
- excellent upgrade to penthouse suite (there is a big however...)
- good breakfast if included
- location: just at the intersection of Broadway and 6th

The negative
- I asked for a quiet room and was upgraded to the penthouse suite, which is the contrary to quiet: it's build over the ascensor, so you hear every single motor of the three ascensors working. It's extremely loud
- Old building means discomfort: small bathrooms, no isolation
- this hotels is used by many airlines
- this hotel is a Brazilian joint (Brazilians are usually loud)

It's nice, but it's nor worth 600 USD per night.

Room Tip: Do not take the penthpuse suites or any room near the elevator
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank philosion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville
1 review
5 of 5 stars Reviewed December 26, 2012

The people on staff here make the difference between average ho-hum, and WOW I am having
a great time. My upgrade ( Silver status with CLUB CARLSON ) produced a larger than normal
room. We found the people of NY very friendly, especially the staff at Martinique.
We will definitely stay here on our next visit to Manhatten!

Room Tip: Try to get a room on floor PH18.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northlake, Illinois
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 22, 2012

This was my first ever trip to NYC and never on any of my vacations do I ever stay at swanky hotels like this but this trip was a gift and the hotel was a treat! Loved the fact that it was one of the most historic hotels in NY and close to everything. The room was very small but very clean and updated. There were 3 of us in the room so it was quite tight but we managed. A few minor problems...the sleep number beds and the Keurig coffee machine did not work. We complained to 3 different managers before the problem was fixed but we were compensated for our trouble. The buffet breakfast was the only time we ate at the hotel. It was very good, lots of variety. I would definetely stay here again if I ever get back to NYC

Room Tip: It was suggested to us to get a room on a higher floor so as not to hear the traffic outside. We we...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank 3grandlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 16, 2012 via mobile

What a great experience here. Phenomenal upgrade, gifts awaited me in my room and terrific staff from bottom to top!! Highly recommend.

I will definitely be back again!! An I will tell all my friends. Make sure you take time to comment the bell staff as they are the unsung heroes. AND TIP!!

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Erik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Land O Lakes, Florida
Level Contributor
93 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed December 16, 2012

I was skeptical about reserving a room here at The Martinique because of how small the rooms had been portrayed here but in reality the main reason why you visit NY is because everything there is to do! And because of the great location and proximity to all the subway lines this hotel deserves your consideration. Yes rooms are still small but not cramped-in and the bathroom was adequate in size. And best of all everything was clean. The staff does a great job in keeping this historic hotel as spotless as can be.An added bonus to me was the great restaurant located at the hotel. It was a perfect meeting place to launch your days and then to gather at night for a spot of tea before turning in. There is a pharmacy/market just a few steps away in case you forgot anything. Lastly I'd like to say how great the entire staff of bellmen are in accommodating your particular needs. Yes, I would recommend this gem of a NY hotel!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank fldave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Martinique on Broadway

Property: Radisson Martinique on Broadway
Address: 49 West 32nd Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#126 Family Hotel in New York City
#174 Romantic Hotel in New York City
#185 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Radisson Martinique on Broadway 3.5*
Number of rooms: 533
Official Description (provided by the hotel):
Modern Hotel with French Renaissance exterior & traditional interior, housed in building dating from 1897. ... more   less 
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Also Known As:
Radisson Martinique On Broadway Hotel New York City
Radisson Martinique Broadway
Radisson Hotel New York City
Radisson Martinique Hotel
Radisson New York City
New York City Radisson
Radisson Martinique New York
Radisson Manhattan
Holiday Inn Martinique

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