My husband, teenaged son and I stayed at the Ramada over Thanksgiving weekend. For the price and location, it's okay, but we ran into a series of frustrating issues. No one thing was major, but cumulatively, it added up.
First, the pros:
o As mentioned, great location and, for NYC, price
o Large room -- one of the largest I've seen in NYC
o Comfortable beds and pillows
o Timely response to requests
Now, the issues:
o When I went to check in, the woman behind the desk was on the phone, and by the conversation, not with a guest. Instead of telling whoever was on the other end that a guest was checking in, she continued her conversation for another two or so minutes.
Within 10 minutes of arriving in our room, we encountered first three issues below:
o When my son turned on the cold water faucet on the bathroom sink, there was a big "whoosh" sound followed by brown -- very brown, not just tinted -- water flowing from the spout. The same thing happened with the hot water. We ran the water for about 10 minutes before it cleared up. (As an environmentally conscious person, that was painful.)
o When I went to iron my son's shirt, I found that although operational, the "squirt" part of the iron was completely broken off and the bottom of the iron had some stains that transferred.
o The television didn't work. To the hotel's credit, someone came up very quickly and fixed it.
o The bathtub didn't drain. We didn't have time for someone to come up and fix it immediately so by the time the third person (my poor husband) showered, there was water in the tub well past mid-calf. Again, to the hotel's credit, it was sort of fixed by the following morning. It still drained VERY slowly.
Many of the reviews of this hotel were very good, so maybe we were just unlucky, but I'm not sure that I would chance a stay here again.
- Official Description (provided by the hotel):
- The Hotel at New York City offers clean and elegant accomodations with free wireless Internet access, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more less
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- Also Known As:
- Ramada Eastside Hotel New York City
- Ramada Hotel Eastside
- Ramada New York City
- New York City Ramada