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“Good location - Great hotel”

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The Hotel @ New York City
Ranked #299 of 467 Hotels in New York City
Denver, Colorado
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good location - Great hotel”
5 of 5 bubbles Reviewed May 7, 2013

I practically lived here while a family member was having surgery at a nearby hospital. The staff are wonderful and make you feel like family. I stayed in a room overlooking the 30th street and the south/east side of Manhattan. The room were neat and clean, never had any problems. The mattress are memory foam possibly Tempur-Pedic mattresses and I always got a great night sleep. I would stay here again.

Room Tip: You can ask for a room that doesn't overlook the avenue, the side streets are quieter.
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank C S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,572 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (167)
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Buenos Aires
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed April 25, 2013

We stayed 2 times during the same trip. The first time for 3 nights, and the second for 5 nights. When we first arrived on 5th April, we expected to have 2 double beds, as we had paid for, but unfortunately it was wrong and we were given only one bed. People at the front desk told us that our agent (Despegar) had paid just for one double bed. Not only that but also, when we entered the room it had no fridge neither microwave as it is shown on the website of the hotel. It seems to happen that they have only some rooms with these amenities and not all of them. Even though, we were lucky, the following day they changed us to other room.
Then we left and returned on the 12th, again we were given a one double bed room, this time we had no fridge or microwave and if we wanted them we had to pay extra 20 dollars per day. The rules had changed and even though we had already booked all in advance, it was useless. People at the front desk were very rude, in particular the manager and the lady, who already knew us because of the first stay, they knew that we had booked 5 more days in the same conditions.
In addition to this inconvenience, our safe did not work and the man who came to fix it said it was impossible. Then, he asked us what we were going to keep in and offered us to keep our belongings downstairs in an individual safe they had, of course that we didn't leave anything, at that moment we didn't trust them.
We believe that all the staff who work at the Ramada hotel in New York would have to keep up the American culture, as they belong to a different nationality, may be they don't know how Americans like to satisfy and make their customers feel happy. We left the hotel really unhappy with their service.

Stayed April 2013, traveled with family
Helpful?
2 Thank Grace1BuenosAires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
applecorehotelsstaff, Marekting & E-Commerce Associate at The Hotel @ New York City, responded to this review, May 7, 2013
Dear Grace1BuenosAires,
Thank you for your review. We apologize for any inconveniences you faced during your stay. Not all of our rooms have a microwave and fridge, however you can always request one for a small charge. We apologize for the safe not working in your room too. We can assure you that our employees would not have stolen any of your personal belongings had you chosen to leave them in the safe downstairs. Many of our employees have been working at the hotel for many years and are continually praised for their honesty and hard work. In addition, our staff works very hard to make sure all customers are satisfied and understand customers’ needs/wants. Again, we apologize for any inconveniences you had during your stay.
Liz from Apple Core Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed April 16, 2013

This is the 2nd time we stayed at the Ramada Eastside. The hotel is centrally located and clean, the staff was always friendly and very helpful. From the hotel, you can walk to the subway on E 28th St or walk to many of the tourist sites. We stayed in a Queen room which was a good size, the bathroom was a bit small, but 2 people could fit in it without bumping into each other. The breakfast room was crowded on the weekends and a nice way to start the day and certainly helped with expenses. We will definitely stay at the Ramada Eastside again.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SusanDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 15, 2013

We stayed 2 times during same trip - however on the second arrival one of our two rooms had been given away (reserved through easytobook), even though the front desk had taken a note that we'd be arriving late. There was no call ahead on the situation either - and no available rooms in close by properties. Eventually crammed two couples into one room.

Otherwise room was quite alright by NY standards, although they did seem to vary a bit in size and amenities. Breakfast is varied, and would be fine if only the paperware gave way to more sustainable and comfortable tableware.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Nasu1104 P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hotel @ New York City

Property: The Hotel @ New York City
Address: 161 Lexington Ave, New York City, NY 10016-7305 (Formerly Ramada New York/Eastside)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#45 Best Value Hotel in New York City
#211 Business Hotel in New York City
#245 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Hotel @ New York City 3*
Number of rooms: 101
Official Description (provided by the hotel):
The Hotel at New York City offers clean and elegant accomodations with free wireless Internet access, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more   less 
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Also Known As:
Ramada Eastside Hotel New York City
Ramada Hotel Eastside
Ramada New York City
New York City Ramada

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