We stayed 2 times during the same trip. The first time for 3 nights, and the second for 5 nights. When we first arrived on 5th April, we expected to have 2 double beds, as we had paid for, but unfortunately it was wrong and we were given only one bed. People at the front desk told us that our agent (Despegar) had paid just for one double bed. Not only that but also, when we entered the room it had no fridge neither microwave as it is shown on the website of the hotel. It seems to happen that they have only some rooms with these amenities and not all of them. Even though, we were lucky, the following day they changed us to other room.
Then we left and returned on the 12th, again we were given a one double bed room, this time we had no fridge or microwave and if we wanted them we had to pay extra 20 dollars per day. The rules had changed and even though we had already booked all in advance, it was useless. People at the front desk were very rude, in particular the manager and the lady, who already knew us because of the first stay, they knew that we had booked 5 more days in the same conditions.
In addition to this inconvenience, our safe did not work and the man who came to fix it said it was impossible. Then, he asked us what we were going to keep in and offered us to keep our belongings downstairs in an individual safe they had, of course that we didn't leave anything, at that moment we didn't trust them.
We believe that all the staff who work at the Ramada hotel in New York would have to keep up the American culture, as they belong to a different nationality, may be they don't know how Americans like to satisfy and make their customers feel happy. We left the hotel really unhappy with their service.
- Official Description (provided by the hotel):
- The Hotel at New York City offers clean and elegant accomodations with free wireless Internet access, a fitness center, a 24-hour business center, complimentary continental breakfast, free calls within the US and a lot more! ... more less
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- Also Known As:
- Ramada Eastside Hotel New York City
- Ramada Hotel Eastside
- Ramada New York City
- New York City Ramada