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“STILL THE BEST”
4 of 5 bubbles Review of Avalon Hotel

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Avalon Hotel
Ranked #131 of 467 Hotels in New York City
Certificate of Excellence
trinidad
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“STILL THE BEST”
4 of 5 bubbles Reviewed July 26, 2013

Just came back from 8 nights at The Avalon in NYC, needless to say our stay there was fabulous as usual, lovely, spacious, clean rooms, super comfy beds, great service and friendly staff. Location is the best for convenience in the heart of the city. I love the fact that the staff remembers past guests and so that adds to feeling quite at home. Thanks again for the upgrade, it was a lovely gesture on the hotels part, and hands down this hotel will always be my choice in NYC.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mang0es
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, July 29, 2013
Dear mang0es,

Thank you for staying with us again and also for posting a review on TripAdvisor about your visit.

I enjoyed reading your remarks about the staff as they do an amazing job and will appreciate your kind and thoughtful remarks.

Please contact me directly when you are planning your next trip to New York. We like to share about how many guests ask for Mr. Rawson, or add Mr. Rawson says, as it shows how important personal attention is to our guests.

Sincerely,

Michael Rawson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,521 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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San Juan, Puerto Rico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 20, 2013 via mobile

We were a party of 2 adults and 2 kids they gave us a room with 2 queen beds and a queen sofa bed that is very rare on NYC. We stay in July 10 to the 17 and they were very kind, services oriented
and helpful. The hotel is in midtown just a few blocks from times square. Definitely would go back.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank canela14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, July 22, 2013
Dear canela14,

Thank you for posting a review on TripAdvisor about your stay at the Avalon Hotel New York. We are glad you enjoyed one of our family friendly Deluxe Suites. All the Junior, Deluxe and Executive Suites have sofa beds which make for flexible and comfortable accommodations.

We appreciate your endorsement and hope to have the pleasure of welcoming you and your family back soon. When your plans include a return trip to Manahattan, I hope you will contact me directly to oversee your reservation.

Sincerely,

Michael Rawson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaver Bank, Nova Scotia
1 review
5 of 5 bubbles Reviewed July 16, 2013

Myself and 5 friends stayed at this hotel in June of this year. The location was great, we have a deluxe and junior suite, both were sparious, clean and well maintained. The staff were amazing, friendly and couldn't do enough for us. Thanks to the doorman, bellhop, the breakfast guy and the ladies at the desk you made our stay that much more enjoyable. Our only suggestion would be to have tea and coffee available in the room, for us early risers.
If you are traveling to New York make your trip more enjoyable and stay at this hotel.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peggy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, July 17, 2013
Dear Peggy C,

Thank you for taking the time to post a review about your recent stay at the Avalon. We are glad you and your friends enjoyed the spacious suites and central location. Your thoughtful remarks about my associates made me smile and I look forward to sharing your comments with them.

We have just installed a wonderful coffee service in the lobby that is open 24 hours. The beans are ground fresh and it also serves tea, espresso and cappucino. I am sorry this wasn't shared with you as it would have been a nice way to start the day. We will make sure we do a better job when describing our services and amenities.

Should your plans include a return trip to New York, I hope you will contact my office directly as I would like to personally oversee the accommodations

Sincerely,

Michael Rawson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 of 5 bubbles Reviewed July 13, 2013

This was a fantastic discovery during my America trip! The location is great and the rooms are much bigger than I had expected. What set this place apart from other hotels in America was the service. The ladies at reception were always so pleasant and helpful and made us feel at home at all times. I can thoroughly recommend this hotel if you want easy access to New York's attractions and warm hospitality with a hint of luxury.

Stayed July 2013, traveled with friends
Helpful?
Thank Jed H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, July 15, 2013
Dear Jed H,

We were very happy to have you as our guest and we thank you for posting a review on TripAdvisor about your stay at the Avalon Hotel New York.

It was nice to read your compliments about our Reception associates and I couldn't agree more. Your recommendation is greatly appreciated and we hope we will see you again. When your plans include a return trip, please contact my office directly so I can personally oversee your reservation.

Sincerely,

Michael Rawson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guilford, Connecticut
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

This is the perfect location if you want to spend time in the village or the meat packing district and midtown. We found it very easy to get a subway to visit either part of the city. The room was big and had plenty of space for us to spread out. The room came with breakfast which was great so we did not have to find a spot to eat first thing in the morning. We will be staying here again.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, July 17, 2013
Dear Randy P,

Thank you for taking the time to let us know about your stay at the Avalon Hotel. Your response helps us deliver the accommodations and services you expect and deserve.

We know you have many choices of hotels in New York and we are delighted you decided to stay with us. Should your future plans include a return trip to Manhattan, I hope you will contact me directly so I can look after your accommodations personally.

Sincerely,

Michael Rawson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, Georgia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed July 9, 2013

I stayed at this hotel from July 4- July 8. There were three people in the party. The room was extremely spacious especially in New York. The room was clean and neat. We had a deal from the Avalon website that included breakfast. This was a great start to each day and the breakfast area was very pleasant and relaxing. Newspapers, couches, etc. The only downfall to the hotel was the noisy air conditioner. It was 93 while we were visiting and the air conditioning was too noisy to run at night. It sounded like a train coming down a track. The hotel sent someone up the first night to look at it but the gentlemen explained that it was the way the hotel was built and nothing could be done except turn it off.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amy o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, July 16, 2013
Dear amy o,

Thank you for staying with us over the Independence Day holiday. We are delighted to learn you enjoyed your stay and recommend the Avalon Hotel NYC for families. I was also very happy to learn you booked through our website and reserved the Summer package which includes breakfast for all.

While it is always difficult to hear about a problem such as you encountered, I am grateful you wrote about it and we are resolving the problem. Nothing can be done is not an acceptable response nor is it the standard.

Please let me know if you are returning to Manhattan as I would like to look after your accommodations personally. Again, we thank you for selecting the Avalon Hoteland look forward to welcoming you back soon.

Sincerely,

Michael Rawson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deerfield, Illinois
1 review
4 of 5 bubbles Reviewed July 9, 2013

We recently stayed at the Avalon over the Fourth of July holiday. This was a perfect place for a family of five. The room was enormous (for a typical NYC hotel room) and worked great for our family. While the room was a little run down and the A/C ran a little noisy, we still highly recommend the Avalon. It is the best value for the money I have encountered in New York City.

The room was extremely clean, the breakfast (which was included in our package) was excellent and the staff was phenomenal. From the front desk, to the bellman to housekeeping, each person we dealt with at the Avalon was kind, accommodating and informative.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aaron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael R, General Manager at Avalon Hotel, responded to this review, July 17, 2013
Dear Aaron P,

Thank you for staying with us and for posting a review on TripAdvisor. We are glad you and your family decided to stay with us over the Independence Day holiday and value your comments.

The Avalon Hotel changed hands last year and we are continuously upgrading services and amenities. For instance, in the past few weeks we installed a new iMac and Touchscreen in our Business Center. We have also introduced complimentary coffee service in the lobby, available 24 hours a day. A fitness center will be added in August. In the rooms, we upgraded to 100% cotton sheets and Aveda amenities. We are also designing two prototypes for guest room redecoration.

Your recommendation means a lot to us and we hope we will have the pleasure of welcoming you back sometime soon. I would enjoy looking after your accommodations personally and can be reached at the hotel.

Sincerely,

Michael Rawson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avalon Hotel

Property: Avalon Hotel
Address: 16 East 32nd Street, New York City, NY 10016-5402
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#91 Romantic Hotel in New York City
#103 Family Hotel in New York City
#104 Luxury Hotel in New York City
#142 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Avalon Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
Centrally located just below Midtown Manhattan, The Avalon Hotel New York is blocks away from everything New York City has to offer. The hotel is only two blocks from the Empire State Building, seven subway lines and Penn Station, as well as being easily accessible to LaGuardia, JFK and Newark Liberty International Airport. Additionally, The Avalon Hotel New York is just steps from the best shopping in Manhattan including Macy's, Lord & Taylor and numerous 5th & Madison Avenue boutiques. World-famous Times Square and the Theatre District is just a short walk, subway or taxi cab ride away. With a majority of the 100 guest rooms over 400 square feet, many of our spacious guest rooms have two beds and all our suites feature a sofa bed. The Avalon Hotel New York is a classic boutique hotel providing guests with extra comforts such as a private library, flat screen HD televisions, 100% cotton linens, Thymes amenities, mini bars and personal in-room coolers. Conference space is available for intimate gatherings or business meetings. The Avalon Hotel offers, for an additional fee, a continental buffet breakfast served daily. A $20/night mandatory Facility Fee (plus taxes) will be applied and includes Wi-Fi, 24-hour on-site Fitness Center, Daily Newspapers, unlimited U.S. and Domestic (US Mainland) telephone calls, luggage storage, unlimited daily hot beverage and water service and 24-hour Business Center. ... more   less 
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Also Known As:
Avalon Hotel New York City
Vincci New York City
Vincci Hotel Avalon

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