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“A Very Nice Base for a Visit to NYC”

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The Marcel at Gramercy
Ranked #146 of 466 Hotels in New York City
Fairfax, Virginia
Level 5 Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“A Very Nice Base for a Visit to NYC”
Reviewed March 11, 2014

The Marcel at Gramercy is a conveniently located small hotel on 24th Street near 3rd Avenue. It is a short walk to two subway stops and walking distance to many restaurants. The room was small (it's NYC, after all), but very clean and comfortable. Our only complaint was with the AC/Heat system which cycles on and off very noisily at night. The hotel provides ear plugs but they didn't work for me. There is virtually no noise between rooms. We never heard anyone in the hallway. A nice continental breakfast (not free) is served daily on the 10th floor where coffee and tea are available all day (free) and where computers and a printer are available for guests' use. Free wifi is available throughout the hotel. The personnel were exceptional friendly and helpful. I would happily stay here again and recommend it to friends.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CarolynP598
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 12, 2014
Thank you very much for posting your experience on TripAdvisor!

We appreciate you taking the time to provide your feedback. We are very pleased that you enjoyed our convenient location and outstanding staff members.

We hope to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Merion Station
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 10, 2014

The location is good for us. The room was clean and the service excellent.The beds were comfortable. The later check-out was helpful. Having the garage so close was a plus. Having the option for breakfast was good.





  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Paul/Judie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 12, 2014
Thank you for posting your review on TripAdvisor!

We are delighted to learn that you enjoyed your stay with us. We appreciate you taking the time to post your experience on TripAdvisor!

We hope that we are able to welcome you back very soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger, Norway
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 6, 2014 via mobile

I am always a bit sceptic to what I read, but this hotel is great! Love the area, easy walking to everything! Staff very helpful and kind. Clean! Internet we got free and they upgraded us even if we didnt ask!
Free coffee and water at the 10th floor!

Stayed March 2014, traveled as a couple
Helpful?
3 Thank Monica4466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 10, 2014
Thank you for reviewing our hotel on TripAdvisor!

We are delighted that you enjoyed your stay with us and we appreciate you taking the time to provide your feedback.

We hope you keep us in mind upon your next visit to NYC.

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level 6 Contributor
112 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 6, 2014

We stayed here as a last minute decision while in the city attending an event at Irving Plaza. The hotel was a bit difficult to find (in heavy snow at night) as it is not clearly marked with a big sign.
Neighborhood: -It is in a nice, safe neighborhood with plenty of places to eat. Great bagel place around the corner, got a bagel at 11:30 at night.
Check in/Lobby: The check in process was smooth. The lobby was nice with a fireplace to warm up by while waiting for our room.
Room: We took the elevator up to our room on the 4th floor which was right next to elevator. We walked into our room and within a step or 2, right into our bed. As previous reviewers have mentioned the rooms are very small. In looking at the fire diagram it was not even the smallest one. If we had large pieces of luggage I'm not quite sure where we would have put them. That being said, the room was small but we weren't spending much time in it. The one thing that was a bit puzzling (and my husband probably was not paying attention at check in) was that all the lights didn't work..until I noticed a little slot on the wall where you put your room key in. It powers some of the lights and the heat/ac as long as your room key (card) is in the slot. Very clever once you figure it out. The hotel saves in electricity and power isn't being wasted if no one is there. First time (and probably not the last) time I've seen that in a hotel. Bed was a bit uncomfortable and small, basically right up against the window. Heating was sufficient, some of the reviews complained but we really didn't have any problems with it. The view we had was of the parking garage across the street. The noise on the street didn't bother me, however in the morning there were people chatting at the elevator and with our room being so close I felt like I was part of the conversation. Iron was in room but my husband couldn't find it as first so he called the desk and they came to help. TV was flat screen.

Bathroom: Well appointed with decent body lotions, shampoo, soap, conditioner. Towels were good as well. Shower got hot, however was having problems with it draining. At first I thought the cleaning people left the drain closed so I pushed in opposite direction..after a minute it was making things worse. Very slow to drain (I didn't mention to management as we were only there one night and didn't think of it was we were leaving. Hair dryer was also on back of door in bag.

Overall I would stay again if I got a decent rate and I would probably request a room away from the elevator. The room we stayed in (which I believe was a standard room) are very small even by NYC standards but really how much room do you need? I found the hotel to be clean, nicely appointed in a nice neighborhood. We didn't have a car but if we did I believe you could park directly across the street in the garage.

Room Tip: Request away from elevator if light sleeper. NYC rooms tend to be quite a bit smaller compared to o...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 10, 2014
Thank you for detailed feedback of your stay at The Marcel at Gramercy!

We appreciate you taking the time to inform us of your experience while staying with us.

We are delighted that you enjoyed your stay and hope we are able to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
Reviewed March 3, 2014

A great property that is modern and clean. They really need to get a restaurant on board and fix the lack of hot water issue as upgrades to the experience, but I know they are willing to make this happen!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Margot T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 4, 2014
Thank you so much for posting your valuable feedback on TripAdvisor!

I am very pleased to hear that you enjoyed your stay with us. We agree, we are working very hard on filling our restaurant space so that we are able to launch a new neighborhood eatery very soon!

Thank you again for taking the time to write a review and we hope to see you again soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
Reviewed March 3, 2014

My boyfriend and I stayed at the Marcel for 4 nights in February and had an amazing time. All employees made our stay a very memorable one and we were overjoyed that our room was upgraded and a bottle of champagne given to us to mark my boyfriends 30th birthday. The location is excellent if you want to be fairly central in Manhatten and there is a subway stop a few minutes from the hotel. The room was very comfortable especially as we were upgraded to a superior room. As we were on the 11th floor the noise from outside was very minimal and the view from the room was spectacular. I guess my only slight negative would be that the wifi wasn't available at all times but that certainly didn't detract from a great hotel, location and staff. Would definitely stay here again and will recommend to friends and family.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Eve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 4, 2014
Thank you very much for posting your feedback on TripAdvisor!

We are delighted that we were able to make your birthday celebration a bit more memorable!

We appreciate you sharing your experience and we hope we can welcome you back soon!

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville Centre, New York
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 3, 2014 via mobile

We stayed at the Marcel due to an impending snow storm that ended up being a bust, but The Marcel Hotel did not disappoint. The room was big and well decorated. The hotel staff was pleasant and helpful. We enjoyed our stay and we will be back again!

Stayed March 2014, traveled on business
Helpful?
Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 4, 2014
Thank you so much for your 5 star review on our hotel!

We appreciate you posting your experience. We are delighted to learn that you enjoyed your stay with us and we hope that we are able to welcome you back very soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Marcel at Gramercy

Property: The Marcel at Gramercy
Address: 201 East 24th Street, New York City, NY 10010-3801
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#110 Business Hotel in New York City
#117 Luxury Hotel in New York City
#136 Family Hotel in New York City
#139 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Official Description (provided by the hotel):
Just steps from the historic and exclusive Gramercy Park, the Marcel at Gramercy Hotel is far enough away from the bustle of Midtown Manhattan, but within walking distance to many of NYC’s most exciting neighborhoods. Take a break and stroll through our nearby neighborhoods; Gramercy Park, East Village, Chelsea, and SoHo.   Find boutique amenities throughout each of the 136 guest rooms at this Manhattan hotel. The hotel features a 10th floor business lounge with free WiFi, TV, coffee and tea service along with a rooftop terrace with lounge chairs for relaxing and sun bathing while basking in the view of the Empire State Building. Whether your stay is for business or leisure, the Marcel at Gramercy Hotel offers everything you’ll need for an enjoyable stay in Manhattan. Come stay with us while you discover all that NYC has to offer. ... more   less 
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc

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