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“Good value for NYC - clean and well appointed”

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The Marcel at Gramercy
Ranked #159 of 467 Hotels in New York City
Certificate of Excellence
Tampa, Florida
Level Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Good value for NYC - clean and well appointed”
4 of 5 bubbles Reviewed March 6, 2014

We stayed here as a last minute decision while in the city attending an event at Irving Plaza. The hotel was a bit difficult to find (in heavy snow at night) as it is not clearly marked with a big sign.
Neighborhood: -It is in a nice, safe neighborhood with plenty of places to eat. Great bagel place around the corner, got a bagel at 11:30 at night.
Check in/Lobby: The check in process was smooth. The lobby was nice with a fireplace to warm up by while waiting for our room.
Room: We took the elevator up to our room on the 4th floor which was right next to elevator. We walked into our room and within a step or 2, right into our bed. As previous reviewers have mentioned the rooms are very small. In looking at the fire diagram it was not even the smallest one. If we had large pieces of luggage I'm not quite sure where we would have put them. That being said, the room was small but we weren't spending much time in it. The one thing that was a bit puzzling (and my husband probably was not paying attention at check in) was that all the lights didn't work..until I noticed a little slot on the wall where you put your room key in. It powers some of the lights and the heat/ac as long as your room key (card) is in the slot. Very clever once you figure it out. The hotel saves in electricity and power isn't being wasted if no one is there. First time (and probably not the last) time I've seen that in a hotel. Bed was a bit uncomfortable and small, basically right up against the window. Heating was sufficient, some of the reviews complained but we really didn't have any problems with it. The view we had was of the parking garage across the street. The noise on the street didn't bother me, however in the morning there were people chatting at the elevator and with our room being so close I felt like I was part of the conversation. Iron was in room but my husband couldn't find it as first so he called the desk and they came to help. TV was flat screen.

Bathroom: Well appointed with decent body lotions, shampoo, soap, conditioner. Towels were good as well. Shower got hot, however was having problems with it draining. At first I thought the cleaning people left the drain closed so I pushed in opposite direction..after a minute it was making things worse. Very slow to drain (I didn't mention to management as we were only there one night and didn't think of it was we were leaving. Hair dryer was also on back of door in bag.

Overall I would stay again if I got a decent rate and I would probably request a room away from the elevator. The room we stayed in (which I believe was a standard room) are very small even by NYC standards but really how much room do you need? I found the hotel to be clean, nicely appointed in a nice neighborhood. We didn't have a car but if we did I believe you could park directly across the street in the garage.

Room Tip: Request away from elevator if light sleeper. NYC rooms tend to be quite a bit smaller compared to o...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 10, 2014
Thank you for detailed feedback of your stay at The Marcel at Gramercy!

We appreciate you taking the time to inform us of your experience while staying with us.

We are delighted that you enjoyed your stay and hope we are able to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,864 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (392)
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English first
Miami, Florida
1 review
4 of 5 bubbles Reviewed March 3, 2014

A great property that is modern and clean. They really need to get a restaurant on board and fix the lack of hot water issue as upgrades to the experience, but I know they are willing to make this happen!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Margot T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 4, 2014
Thank you so much for posting your valuable feedback on TripAdvisor!

I am very pleased to hear that you enjoyed your stay with us. We agree, we are working very hard on filling our restaurant space so that we are able to launch a new neighborhood eatery very soon!

Thank you again for taking the time to write a review and we hope to see you again soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
5 of 5 bubbles Reviewed March 3, 2014

My boyfriend and I stayed at the Marcel for 4 nights in February and had an amazing time. All employees made our stay a very memorable one and we were overjoyed that our room was upgraded and a bottle of champagne given to us to mark my boyfriends 30th birthday. The location is excellent if you want to be fairly central in Manhatten and there is a subway stop a few minutes from the hotel. The room was very comfortable especially as we were upgraded to a superior room. As we were on the 11th floor the noise from outside was very minimal and the view from the room was spectacular. I guess my only slight negative would be that the wifi wasn't available at all times but that certainly didn't detract from a great hotel, location and staff. Would definitely stay here again and will recommend to friends and family.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Eve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 4, 2014
Thank you very much for posting your feedback on TripAdvisor!

We are delighted that we were able to make your birthday celebration a bit more memorable!

We appreciate you sharing your experience and we hope we can welcome you back soon!

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville Centre, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 3, 2014 via mobile

We stayed at the Marcel due to an impending snow storm that ended up being a bust, but The Marcel Hotel did not disappoint. The room was big and well decorated. The hotel staff was pleasant and helpful. We enjoyed our stay and we will be back again!

Stayed March 2014, traveled on business
Helpful?
Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 4, 2014
Thank you so much for your 5 star review on our hotel!

We appreciate you posting your experience. We are delighted to learn that you enjoyed your stay with us and we hope that we are able to welcome you back very soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffs
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 2, 2014

Spent four nights here is September 2013, location is good and all staff great as it was our first time in Manhattan they were very helpful in showing us best ways to see the full city. Rooms are very small but decor throughout the hotel was really nice and really wasn't sure what to expect in NYC, for the price I was very satisfied with this hotel!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philnut_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, March 4, 2014
Thank you very much for posting a review on TripAdvisor!

We are very glad that we were able to make your first visit to NYC a bit more special!

We are delighted that you enjoyed your stay with us and we hope that you keep us mind upon your 2nd visit to NYC!!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
5 of 5 bubbles Reviewed February 26, 2014

We were in the City for a girls weekend. The Marcel at Gramercy was fantastic. It was a great space in a great location. I loved the decor and luxurious feel of the entire hotel! Such a great experience!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lauren214 P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, February 28, 2014
Thank you so much for posting a review on TripAdvisor!

We appreciate you taking the time to inform us of your stay and we are delighted to hear that you enjoyed your stay with us.

We hope we are able to welcome you back soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed February 25, 2014

We recently spent two nights at this hotel on our recent New York trip. Although very well appointed with a nice lobby and lovely fire going (in the extreme cold) we found the room itself was very, very small with not enough room for walking past the bed without turning sideways. The bed itself was comfortable but the heating/air-conditioning unit was quite old and dripped all night behind the wall so sleeping was not ideal as the dripping kept us awake. When we mentioned this to staff we were told they were aware of the problem and it was "being looked into". The hotel was quite noisy and the only coffee and tea making facilities were on the 10th floor. Staff were very nice, and the Concierge arranged transport for us efficiently. The last morning there we ordered breakfast in our room which was very nice and brought up to us at the appointed time.

I think you can get better value for your money.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sydcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, February 28, 2014
Thank you for posting your valuable feedback on TripAdvisor!

I am pleased to hear that our staff was accommodating to you during your stay. I am very disappointed to learn that you experienced some challenges with our heating unit in the room. I will be sure that this feedback is followed up on and appreciate you informing us.

In regards to the size of our guestrooms, our standard guest room is of average NYC hotel room size, we do provide numerous room type/size options for our guests. I would always recommend to reserve a category higher if our standard rooms are too small.

Thank you again for your review and I hope that you will give us another opportunity in the future.

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Marcel at Gramercy

Property: The Marcel at Gramercy
Address: 201 East 24th Street, New York City, NY 10010-3801
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#111 Business Hotel in New York City
#118 Luxury Hotel in New York City
#140 Family Hotel in New York City
#142 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Official Description (provided by the hotel):
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc

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