We stayed two nights, the room was clean and comfortable. The staff were very friendly and extremely helpful. Brittany was outstanding with her customer service, nothing was too much trouble. We would strongly recommend this hotel.More
We stayed two nights, the room was clean and comfortable. The staff were very friendly and extremely helpful. Brittany was outstanding with her customer service, nothing was too much trouble. We would strongly recommend this hotel.MoreShow less
Thank you so much for all of your kind words! We are delighted to hear that you enjoyed your stay and appreciate your comments on our staff - we think they're pretty awesome as well! We hope to see you again soon!
This is our second stay at the Marcel Hotel at Gramercy. While the rooms are small, they are very clean and efficiently appointed. The 10th floor lounge/roof terrace are really a nice touch. In good weather, the terrace is a great place to relax and read/work, with views of the Empire State Building and Chrysler Building. The staff is universally and genuinely friendly and helpful. While each employee we dealt with was great, we especially want to single out Emerald at the front desk. She went out of her way to insure that we had the room we had expected. Her cheery, can-do disposition is a true asset to the hotel. This is a well-priced and well-located hotel in a very expensive town.
Dear Terrill D,
Thank you so much for taking the time to post on our property! We are so happy to hear that you enjoyed your stay and appreciate all of your kind words! We look forward to welcoming you back again soon!
A nice, clean hotel within easy reach of the subway and buses into uptown Manhattan. The rooms have recently been renovated and are comfortable. The views from the 10th floor terrace are incredible with the Empire State Building looking spectacular in the evening. The staff were very friendly and helpful particularly Danny, Brittany and Doris. There is a bus stop just around the corner and the nearest subway is about 3 blocks on 23rd St about a 5 minute walk. There is a Shake Shack in Madison Square Park which does a mean burger but be prepared to queue.
Thank you so much for all of your kind words! We think our staff is pretty great as well and sincerely appreciate all of your comments! We hope to welcome you back again soon!
We stayed four nights, the room was a decent size for the price and everything was very clean and looked fairly new. We had no view - the room overlooked the airshaft in the middle of the building - but I guess if you pay a bit more you get a bigger room overlooking the street. The best thing about the hotel is the roof top terrace which gives you a great view of the Empire State Building - you can take breakfast or free coffee up there, or take your own drinks for the evening (no bar or restaurant) - you can also smoke up there. The hotel is three blocks from the subway stop at 23rd and there's a large choice of bars and restaurants in the immediate area though nothing particularly remarkable or upscale.
Dear W L,
Thank you for taking the time to post on our property! We love our terrace as well and are so happy to hear that you enjoyed your time up there! We appreciate you taking the time to post on our property and sincerely appreciate your kind words. We hope to see you again soon!
Lovely hotel and the location is good.
The staff are adorable and extremely helpful. They will get you to where you want to go either via subway, taxi or bus. The doormen are always there to assist you too.
We checked out of our room, and left our cases in the hotel. Everything was labelled and they had a private taxi booked and waiting for us to go to the airport on our return.
The private taxis are great, there is no difference in cost to a yellow cab, if anything they are cheaper.
Only down size for me was the room size. We had a 'double' but was a small room. Just a little shelf with a rail underneath and a side dresser with 3 draws for clothes. The bed was certainly not a double like in the room description. More like a 3/4 not that it mattered after a full day and night in new York. The bed was very comfy and so happy with our time there.
Thank you so much for taking the time to post on our property! We are delighted to hear that you enjoyed your stay and appreciate you taking the time to post about your visit! We have many different room types based on different pricing guidelines but I assure you that we do not have anything smaller than a double bed! We hope to welcome you back again soon!
Visiting New York from Dunsborough Western Australia we arrived unannounced two days early for our booking to attend our daughters wedding. A very friendly and competent front desk supervisor, Lindsay, had us in our spacious and bright superior room in no time which was appreciated considering the distance we had travelled. Our yearning for a long uninterrupted sleep was rewarded due to the comfort of the bed and the quietness of the room. Porters Mohamed and Tenzin were very obliging when requesting transport needs or directions around town. An amazing effort by housekeeping staff in preparing our room for our daughter to ready and dress herself on her wedding day was one of many examples of how the services of the staff of the Marcel exceeded our expectations. We will return.
Dear Poppy N,
Thank you so much for taking the time to share about your experience on our page! We are so happy to hear that you enjoyed your stay and are quite jealous over the BEAUTIFUL wedding day your daughter had! We hope to see you again in the future!