I wanted to like this place. I really did, but based on the experience I had in a number of other hotels in NYC during my two week stay I have to report that this hotel is WAY below the standard that you can easily get for the money. Here is my painful experience with the Marcel at Gramercy in NYC. I knew going in that this was not going to be a 5 star experience, but wow. I surely didn’t expect what I was about to go through.
I arrived and immediately noticed a strong odor of mold in the lobby. The first person whom I dealt with at the front desk was pleasant and gave me keys to a room. I went up to the room and entered a dark, musty and tiny space. I turned on the light and noticed a teeny tiny window with the blind closed. Finding this curious I unsuccessfully looked for a way to lift it and let some light in. Finding no pull cord I lifted it and found the reason. The teeny tiny window looked out into a dirty dark ventilation shaft and directly into the bathroom of an apartment across the shaft. (Note the picture)
I immediately went to the front desk and asked for another room with some light. Again the front desk person was pleasant and told me that there were very few options but gave me another room. Surprisingly this room was even smaller, and I mean SMALL. Note the picture of the “closet”. To get from one side of the bed to the other you had to shimmie sideways between the tiny table and the end of the bed. There was no room for a desk and the AC blew foul moldy smelling air. The room was dirty and well worn. I mean look at the remote for goodness sake. Why they would not replace it is beyond me. It was disgusting. I couldn’t stay so at the conclusion of a lengthy three way conversation between Hotels.com and a different not so pleasant front desk person where I was shown a slightly larger room that smelled of smoke I was forced to pay for a “night” (read 1 hour while I found an alternate hotel) and cancel the rest of the reservation. Yes it was bad enough that I took a $250 hit to get the hell out of there.
Do yourself a favor and find another hotel. I was able to find a MUCH nicer hotel within an hour and only 10 blocks away for just a few dollars more.
- Official Description (provided by the hotel):
- Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more less
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- Also Known As:
- Marcel At Gramercy Hotel
- Marcel New York
- Marcel Hotel Nyc
- Hotel Marcel New York
- Marcel Nyc