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“Quiet and Stylish (if you turn off the HVAC)”

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The Marcel at Gramercy
Ranked #121 of 471 Hotels in New York City
Reviewed October 10, 2012

Marcel has a great location on 3rd and 24th if you like staying in a more low-key neighborhood. plenty of local hangouts and restaurants. close to the movie megaplex on 2nd and 32nd. easy access to subway lines at 23rd and Park, Broadway, and 6th Ave. quiet rooms, even on 2nd floor. a bit chilly at the registration desk, but more aloof than rude. my only complaint? the jet engine HVAC which when it cycled on made such a loud, shrill buzz it sounded like a fire alarm -- i had to shut it off. if you are looking for a different place to try and want to just change up your usual lodging, Marcel is decent. Not sure it will become one of my regular hotels, but when the deals are under $200, it would be worth it.

  • Stayed: October 2012, traveled on business
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1  Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded October 11, 2012

Thank you for posting a review on TripAdivisor!

I am very glad to hear that you enjoyed our convenient location. We are surrounded by many great restaurants and pubs, our residential neighborhood gives our guests the "local New Yorker" experience!

I am sorry to learn that your HVAC made a loud noise and I hope that you informed us while staying with us so we could provide a resolution for you.

Thanks again for posting your experience and we hope that we are able to welcome you back soon!

Nalini Sullivan
General Manager

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2,230 - 2,236 of 3,319 reviews

Reviewed October 9, 2012

Based on the positive Tripadvisor recommendations, we stayed for two nights in July and found the Marcel at Gramercy to be a terrific, non-chain hotel for out-of-towners. The staff were terrific, and the room, though small for some, was perfect for us. We loved the location, the nearby restaurants, and the general feel of the neighborhood.

We booked our stay through a third-party website and secured a last-minute discounted rate.

Room Tip: Stay on the higher floors to avoid street noise.
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  • Stayed: July 2012, traveled as a couple
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Thank leighbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded October 10, 2012

Thank you very much for posting a review on TripAdvisor!

We are very pleased that you had a great stay with us and were able to take advantage of a promotional rate in July, please always check our website for promotional rates especially with the upcoming holidays!

Thanks again for posting a review and we look forward to welcoming you back soon!

Nalini Sullivan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

This hotel is quite nice, but at around $300 p/n it should be better. Rooms are clean and well decorated, but it lacks simple details that are not expensive and can make for a more comfortable stay... drinking water in the room/ tea and coffee facility in room/cotton pads, decent branded toileteries etc. There is obviously a premium to pay for a central NY location but small things make the difference.
My superior double room was small but still with enough room to open my case, other colleagues with the same room class had much less space.
There was also some confusion over our reservation, as 2 of my colleagues didn't arrive with us on day 1 of the trip (they were always planning to arrive later) the hotel gave their rooms away, without calling to check with them or even checking with the rest of the group who were already at the hotel. It was eventually resolved but not without some stress.
Restaurant is currently closed for refurbishment (Oct 12) and there is limited room service and breakfast services available.

Room Tip: Avoid the smallest rooms, even the superior double is very small!
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  • Stayed: October 2012, traveled on business
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Thank JanHan81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded October 9, 2012

Thank you for posting a review on TripAdvisor! We appreciate you taking the time to inform us of your experience.

I am glad that your overall stay was enjoyable and we appreciate your feedback. Please note that we are competitively priced with the hotels in the area but please be sure that we will take all of your suggestions into consideration.

Please accept my sincere apologies for any confusion you and your group had at check in, I am pleased to hear we were able to sort it out.

Thanks again for your valued feedback and we hope that we are able to welcome you back to our hotel very soon!

Sincerely,

Nalini Sullivan
General Manager

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Reviewed October 4, 2012

We stayed here on our anniversary trip to NY and despite a little issue with some harsh detergents that we had sensitivities to in the bedding, we had a fabulous stay here! The Gramercy area is wonderfully located near the subways, near central park, and of course near a great deal of fantastic food options. The front desk was helpful in all regards and we have already recommended some friends to consider this location for their upcoming trip. Just an overall great experience.

  • Stayed: July 2012, traveled as a couple
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Thank Anna19731970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded October 6, 2012

Thank you so much for such a positive review on TripAdvisor! We appreciate you taking the time to write about your experience while staying with us.

I am delighted that you found our staff hospitable and friendly and I will be sure that they are aware of your compliment!

We are also extremely appreciative of your recommendation to your friends. This truly is the best possible form of a compliment and we look forward to welcoming them to our hotel.

Thanks again and we hope to welcome you back soon, as well!

Nalini Sullivan
General Manager

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Reviewed October 4, 2012

We spent three nights at the hotel. The service was very good. It is a lovely refurbished hotel in a good location for walking everywhere while you are out of the crowd. They have a really nice roof top floor to sit outside. The Empire State Building and the Chrysler Building can be readily viewed. They do not have a restaurant so you have to go out and look for places but there are many restaurants and shops around the corner on 3rd avenue or 23rd street. The rooms are small but comfortable and very clean. It has beautiful high ceilings that you only see in an older hotel. It is what you expect at most hotels in NY. All in all, I would stay there again.

Room Tip: They have a club in the lower floor so ask for a quiet room on an upper floor.
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  • Stayed: September 2012, traveled as a couple
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Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded October 5, 2012

Thank you so much for posting a review on TripAdvisor!

I am delighted that you enjoyed your stay with us. We appreciate you taking the time to post a review on your experience at The Marcel and we hope that we will be able to welcome you back very soon!

Sincerely,

Nalini Sullivan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2012

Spent 5 nights at the Gramercy on our first trip to NYC. Found the location to be excellent away from all the hustle and bustle but within walking distance of most tourist spots. Great bar recommended on check in (Tap Room) on 3rd Avenue. Subway on 23rd St very convenient.
Room was clean and tidy comfortable bed. Really enjoyed our stay, would have preferred tea / coffee facilities in the room rather than on the 10th floor.

  • Stayed: September 2012, traveled as a couple
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1  Thank Pat J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded October 3, 2012

Dear Pat J,

Thanks so much for posting a review on TripAdvisor!

We are pleased to hear that you enjoyed your stay as well as our convenient location and the hospitality offered by our team members!

We will definitely take your suggestion for in-room coffee into consideration;please note that we do offer coffee makers upon request to our guests. Whenever in doubt please contact our front office and we will be more than happy to assist!

Thank you once again for your time in posting a review and we look forward to welcoming you back very soon!

Nalini Sullivan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2012

My husband & I went to NYC for 4 days & we booked a room @ The Marcel at Gramercy. The location was great! We basically walked to Times Square & etc. The staff were very friendly & good. Although the room was nicely decorated, the size of the room was a bit too small for my liking. If you prefer bigger rooms or have high expectations, this hotel is not for you. If you're just looking for simple hotel with good location & pleasant staff, you can consider this hotel.

  • Stayed: June 2012, traveled as a couple
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Thank tasharish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this reviewResponded October 3, 2012

Thank you for posting a review on TripAdvisor!

We are very pleased that you enjoyed your stay with us and hope that we are able to welcome you back very soon!

Sincerely,

Nalini Sullivan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#97 Luxury Hotel in New York City
#110 Business Hotel in New York City
#139 Romantic Hotel in New York City
Price Range: $106 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Official Description (provided by the hotel):
Just steps from the historic and exclusive Gramercy Park, the Marcel at Gramercy Hotel is far enough away from the bustle of Midtown Manhattan, but within walking distance to many of NYC’s most exciting neighborhoods. Take a break and stroll through our nearby neighborhoods; Gramercy Park, East Village, Chelsea, and SoHo. Find boutique amenities throughout each of the 136 guest rooms at this Manhattan hotel. The hotel features a 10th floor business lounge with free WiFi, TV, coffee and tea service along with a rooftop terrace with lounge chairs for relaxing and sun bathing while basking in the view of the Empire State Building. Whether your stay is for business or leisure, the Marcel at Gramercy Hotel offers everything you’ll need for an enjoyable stay in Manhattan. Come stay with us while you discover all that NYC has to offer. ... more   less 
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc

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