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“Overpriced”

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The Marcel at Gramercy
Ranked #160 of 468 Hotels in New York City
Antwerp, Belgium
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Overpriced”
Reviewed October 8, 2012

This hotel is quite nice, but at around $300 p/n it should be better. Rooms are clean and well decorated, but it lacks simple details that are not expensive and can make for a more comfortable stay... drinking water in the room/ tea and coffee facility in room/cotton pads, decent branded toileteries etc. There is obviously a premium to pay for a central NY location but small things make the difference.
My superior double room was small but still with enough room to open my case, other colleagues with the same room class had much less space.
There was also some confusion over our reservation, as 2 of my colleagues didn't arrive with us on day 1 of the trip (they were always planning to arrive later) the hotel gave their rooms away, without calling to check with them or even checking with the rest of the group who were already at the hotel. It was eventually resolved but not without some stress.
Restaurant is currently closed for refurbishment (Oct 12) and there is limited room service and breakfast services available.

Room Tip: Avoid the smallest rooms, even the superior double is very small!
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JanHan81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, October 9, 2012
Thank you for posting a review on TripAdvisor! We appreciate you taking the time to inform us of your experience.

I am glad that your overall stay was enjoyable and we appreciate your feedback. Please note that we are competitively priced with the hotels in the area but please be sure that we will take all of your suggestions into consideration.

Please accept my sincere apologies for any confusion you and your group had at check in, I am pleased to hear we were able to sort it out.

Thanks again for your valued feedback and we hope that we are able to welcome you back to our hotel very soon!

Sincerely,

Nalini Sullivan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (399)
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Springfield, Illinois
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 4, 2012

We stayed here on our anniversary trip to NY and despite a little issue with some harsh detergents that we had sensitivities to in the bedding, we had a fabulous stay here! The Gramercy area is wonderfully located near the subways, near central park, and of course near a great deal of fantastic food options. The front desk was helpful in all regards and we have already recommended some friends to consider this location for their upcoming trip. Just an overall great experience.

  • Stayed July 2012, traveled as a couple
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Helpful?
Thank Anna19731970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, October 6, 2012
Thank you so much for such a positive review on TripAdvisor! We appreciate you taking the time to write about your experience while staying with us.

I am delighted that you found our staff hospitable and friendly and I will be sure that they are aware of your compliment!

We are also extremely appreciative of your recommendation to your friends. This truly is the best possible form of a compliment and we look forward to welcoming them to our hotel.

Thanks again and we hope to welcome you back soon, as well!

Nalini Sullivan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
219 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed October 4, 2012

We spent three nights at the hotel. The service was very good. It is a lovely refurbished hotel in a good location for walking everywhere while you are out of the crowd. They have a really nice roof top floor to sit outside. The Empire State Building and the Chrysler Building can be readily viewed. They do not have a restaurant so you have to go out and look for places but there are many restaurants and shops around the corner on 3rd avenue or 23rd street. The rooms are small but comfortable and very clean. It has beautiful high ceilings that you only see in an older hotel. It is what you expect at most hotels in NY. All in all, I would stay there again.

Room Tip: They have a club in the lower floor so ask for a quiet room on an upper floor.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, October 5, 2012
Thank you so much for posting a review on TripAdvisor!

I am delighted that you enjoyed your stay with us. We appreciate you taking the time to post a review on your experience at The Marcel and we hope that we will be able to welcome you back very soon!

Sincerely,

Nalini Sullivan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 2, 2012

Spent 5 nights at the Gramercy on our first trip to NYC. Found the location to be excellent away from all the hustle and bustle but within walking distance of most tourist spots. Great bar recommended on check in (Tap Room) on 3rd Avenue. Subway on 23rd St very convenient.
Room was clean and tidy comfortable bed. Really enjoyed our stay, would have preferred tea / coffee facilities in the room rather than on the 10th floor.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pat J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, October 3, 2012
Dear Pat J,

Thanks so much for posting a review on TripAdvisor!

We are pleased to hear that you enjoyed your stay as well as our convenient location and the hospitality offered by our team members!

We will definitely take your suggestion for in-room coffee into consideration;please note that we do offer coffee makers upon request to our guests. Whenever in doubt please contact our front office and we will be more than happy to assist!

Thank you once again for your time in posting a review and we look forward to welcoming you back very soon!

Nalini Sullivan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 1, 2012

My husband & I went to NYC for 4 days & we booked a room @ The Marcel at Gramercy. The location was great! We basically walked to Times Square & etc. The staff were very friendly & good. Although the room was nicely decorated, the size of the room was a bit too small for my liking. If you prefer bigger rooms or have high expectations, this hotel is not for you. If you're just looking for simple hotel with good location & pleasant staff, you can consider this hotel.

  • Stayed June 2012, traveled as a couple
    • Value
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Helpful?
Thank tasharish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, October 3, 2012
Thank you for posting a review on TripAdvisor!

We are very pleased that you enjoyed your stay with us and hope that we are able to welcome you back very soon!

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 30, 2012

My husband took me to NYC for my birthday this weekend. It was my first time there. We stayed at The Marcel and it was wonderful! The staff was great. We were able to check-in early, and we were upgraded to a king deluxe without even asking. The lobby and our room were both well decorated and very clean. The lounge and rooftop deck on the 10th floor are an added bonus. Great views of the city! Also, the location is awesome! We were able to walk to Greenwich Village, Soho, the Empire State Building, etc. We will definitely return.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alibyro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 26, 2012

This was the fourth occasion that I have stayed at this hotel and I'm already looking at going back. The location is perfect, handy for midtown and downtown and just a few minutes walk from Union Square. Although I've stayed there before, the politeness and helpfulness of the staff still blows me away. Lynsey, (I hope I've spelt her name right, apologies if not), Danielle and Thomas especially were always helpful with any query, were quick to offer recommendations for things to do and places to go, they basically couldn't have been better. They are a credit to the hotel and really enhanced our stay.

The 10th floor roofdeck is great, it's an ideal spot to relax and enjoy the views, especially of the Empire State building. The hotel offer free PC use which is extremely helpful when trying to keep in touch with what's going on back at home.

The room itself had everything we needed, the bed was comfortable, storage space was fine and there was no noise at all from outside which ensured we slept well every night.

I'm already looking to go back to New York and you can all probably guess at where I'll be staying. Having stayed at many other hotels in Manhattan, I can honestly say that my experiences at the Marcel have been first class and better than any other hotel at which I've stayed in.

  • Stayed August 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank SamMAberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcelGM, General Manager at The Marcel at Gramercy, responded to this review, September 28, 2012
Dear SamMAberdeen,

Thank you so much for being such a loyal guest and strong supporter of our hotel! We appreciate your kind words towards our team here at The Marcel at Gramercy and we are very proud of them!

We love hearing about our guests' experiences with our associates and always ensure they are aware of the impact they make on our guests stay.

I am very glad that you appreciate our convenient location as well as our guest lounge and roof patio, it truly is a hidden gem!

Thank you again for posting your experience on TripAdvisor and we look forward to welcoming you back very soon.

Sincerely,

Nalini Sullivan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Marcel at Gramercy

Property: The Marcel at Gramercy
Address: 201 East 24th Street, New York City, NY 10010-3801
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Room Service Suites Wheelchair access
Hotel Style:
#111 Business Hotel in New York City
#121 Luxury Hotel in New York City
#140 Family Hotel in New York City
#142 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Official Description (provided by the hotel):
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc

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