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“ok... but not a boutique hotel”
Review of Moderne Hotel

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Moderne Hotel
Ranked #84 of 470 Hotels in New York City
Certificate of Excellence
Reviewed March 22, 2014

i have stayed for almost a week at the moderne hotel. for the deal that I got it was ok.
the room was small but clean, however we had some problems that they could not solve.
I ask three times to fix the toilet flush and they couldn't and at the 1st floor was kind of noisy.
its available on 2nd floor a room with complementary coffee, tea, hot chocolate, fresh fruit water and cake every morning. a really nice touch. the staff was very nice however some of them just stands out. Reinaldo the doorman was amazing, very friendly and helpful. so the moderne hotel is well located and is a secure choice but don't expect a boutique hotel.

  • Stayed: March 2014, traveled as a couple
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1  Thank ratopersa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela F, Manager at Moderne Hotel, responded to this reviewResponded March 23, 2014

Dear ratopersa,
Thank you for your review. We are pleased to hear that you enjoyed the hotel's location, cleanliness, and complimentary items in the Guest Lounge. Reinaldo will also be delighted to hear your compliments on his service. However, we regret that you had an inconvenience during your stay and your feedback has been forwarded to the appropriate departments. Please reach out to me if you wish to return in the future so that I may ensure that all aspects of your next stay are perfect. We hope to welcome you back soon!

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1,008 - 1,014 of 1,905 reviews

Reviewed March 20, 2014

This is a great small hotel. And they make each guest feel honored. The front desk staff of Penny, Angel, and Robin are extraordinary. They handled each of our concerns or inquiries with a sincere desire to satisfy us....and they succeeded. We will gladly return here.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with this hotel
Thank BarryTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela F, Manager at Moderne Hotel, responded to this reviewResponded March 23, 2014

Dear BarryTravels,
Thank you for your review! We are delighted to hear that you had such an enjoyable stay with us and that you found the serivice you received to be top notch. It was a great pleasure to have you as our guest. Please reach out to me whenever you wish to return so that I may personally arrange your accommodations. We hope to welcome you back soon!

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Reviewed March 20, 2014

Room very clean the staff could not be more helpful Robbi and samir would do anything to make your stay perfect I would recommend it to everyone true value for your Money great location central to everywhere also free coffee and tea

  • Stayed: March 2014
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Thank johnjohn4242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela F, Manager at Moderne Hotel, responded to this reviewResponded March 23, 2014

Dear johnjohn4242,
Thank you for your review! We are delighted to hear that you had such a great stay with us! We are also pleased to hear that you enjoyed the complimentary refreshments in our Guest Lounge and the service that you received from Robbi and Samir. It was a great pleasure to have you as our guest. Please reach out to me whenever you wish to return so that I may personally arrange your accommodations. We hope to welcome you back soon!

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Reviewed March 19, 2014

person at desk not helpful and gives misguided information. No discount on our parking like we were told. Used my Credit card for charges not authorized to make and still fighting the fees after staying there 2 months ago. They don't answer the phone when you try calling front desk.
( I paid cash upon check out, they charged my card anyway on a different room)

  • Stayed: February 2014, traveled with friends
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2  Thank Jill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela F, Manager at Moderne Hotel, responded to this reviewResponded March 23, 2014

Dear Jill J,
Thank you for taking the time to post a review. We regret that your stay with us was not ideal. We strive for excellence in guest satisfaction and this has clearly not been your experience. I have tried to contact you through email and have also sent you a message but have unfortunately not been able to reach you. I would appreciate an opportunity to speak with you in more detail regarding these matters. Please reach out to me at your earliest convenience. I look forward to hearing from you.

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Reviewed March 17, 2014

The Moderne hotel is a wonderful place to stay! We got our room upgraded to a junior suite and it was awesome! The room was nicely decorated, comfortable and very clean. Robbi and Angel were really friendly and extremely helpful. Thank you for everything. You guys made our stay very special. Also, the location of the hotel is a major plus.

Room Tip: Definitely grab the junior suite, you won't be sorry!
See more room tips
  • Stayed: March 2014, traveled as a couple
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Thank tv29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela F, Manager at Moderne Hotel, responded to this reviewResponded March 22, 2014

Dear tv29,
Thank you for your review! We are delighted to hear that you had such an enjoyable stay with us! We are also pleased to hear that you had a great experience in the Junior Suite and appreciated the service that you received from Robbi and Angel. It was a great pleasure to have you as our guest. Please reach out to me whenever you wish to return so that I may personally arrange your accommodations. We hope to welcome you back soon!

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Reviewed March 17, 2014

Don't let the outside fool you. This hotel is Clean and beautiful in a prime location with One of the Best showers.
Our room was not ready for early check inn so we were given a complimentary upgrade. We look forward to our next stay.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank 996Nancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela F, Manager at Moderne Hotel, responded to this reviewResponded March 22, 2014

Dear 996Nancy,
Thank you for your review! We are delighted to hear that you had such an enjoyable stay with us and that you got to experience the amazing rainfall showers in the rooms! It was a great pleasure to have you as our guest. Please reach out to me whenever you wish to return so that I may personally arrange your accommodations. We hope to welcome you back soon!

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Reviewed March 17, 2014

The Moderne Hotel is so close to Times Square and Metro stations that you won't regret the money spent for the room. It is a bit pricey, but isn't it all in New York? And it's the Times Square area, afterall. The building is old and it has been refurbished, the rooms also and they have the overall feeling of the new, modern, clean, polished room, yet some details of the quick renovation can be seen from those with an eye for the detail. We aren't picky and we loved our stay. The personnel just so helpful in every aspect (they gave us the other room we asked for, they made financial issues easy and they were happy all the time!).
Would return here in future and I strongly recommend this place. Enjoy!

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Meli-Melita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela F, Manager at Moderne Hotel, responded to this reviewResponded March 22, 2014

Dear Meli-Melita,
Thank you for your review! We are delighted to hear that you had such an enjoyable stay with us and that you found the staff to be amazing and helpful. It was a great pleasure to have you as our guest. Please reach out to me whenever you wish to return so that I may personally arrange your accommodations. We hope to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Moderne Hotel

Address: 243 W 55th St, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Room Service Wheelchair access
Hotel Style:
#81 Romantic Hotel in New York City
#97 Family Hotel in New York City
#103 Business Hotel in New York City
Price Range: $148 - $513 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Moderne Hotel 3.5*
Number of rooms: 37
Official Description (provided by the hotel):
Convenient midtown location on 55th street and Broadway - Hotel is decorated in ultra contemporary style. Guests always enjoy the proximity of our New York hotel to the Theater District, Times Square, Central Park, and so many other popular destinations in the city. Along with Moderne Hotel’s central NYC location, guests may also enjoy our 2nd floor guest lounge, overlooking the busy city streets. Here, you can relax by sipping complimentary tea and coffee in front of a fireplace. ... more   less 
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Also Known As:
Moderne Hotel New York City
Moderne New York City
Moderne Hotel Nyc
Hotel Moderne New York

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