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“Great Hotel, Great Location”

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Hilton Garden Inn Times Square
Ranked #152 of 467 Hotels in New York City
Certificate of Excellence
Collegeville, Pennsylvania
Level 6 Contributor
165 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great Hotel, Great Location”
Reviewed August 11, 2014

The Hilton Garden is a great place to rest your weary body after a long day in the Big Apple. The room is well appointed with a small refrigerator, microwave and Kurig coffee maker. WiFi of course is free and my wife wanted to take the most comfortable bed in any hotel home with us. As it was our anniversary and my wife's birthday the staff provided some lovely treats upon our arrival. We look forward to returning soon. Thank you HG staff for a wonderful stay.

Room Tip: Ask for a high floor. The windows are double glass a keep out the street noise.
See more room tips
  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank osborner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, August 12, 2014
Dear osborner,
Happy Birthday and congratulations on your Anniversary! We are truly honored that you decided to celebrate those special occasions while staying with us and I am thrilled to learn that we were able to create a memorable experience and that you enjoyed the treats. We will be looking forward to welcome you back soon!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,057 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,363)
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English first
Chelmsford, United Kingdom
Level 4 Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 9, 2014

Had a great stay here, with my mother, and could not fault the service, location and amenities. We had booked a twin bedded room, but on arrival were offered an upgrade to a corner room. This however meant the 2nd bed was the pull out bed, not a problem! It was as comfy as any other bed & king sized too. The hotel also then gave us complimentary breakfast for the whole of our stay in the restaurant attached (Pigalle). This was buffet style and very plentiful.
Location is just one street away from Times Square and it felt very safe, even late at night. Perfectly located for the theatre, we saw Wicked, and the subway.
This was my 4th trip to NY and I would certainly return to this hotel.

Room Tip: Good view over looking 8th avenue.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank Vic-anne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, August 10, 2014
Hello Vic-anne,
Thank you so much for taking time to review our hotel! I’m thrilled that your stay with us was a memorable experience and you enjoyed location, comfort of our rooms and dining in Pigalle.
We will be looking forward to welcome you back on your next trip to NYC!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 9, 2014

We enjoyed the convenience of the hotel's location and how well it was appointed. We especially appreciated the extra efforts put forward by the staff. One gentleman walked us in the direction of our restaurant and pointed it out to us. His banter and helpfulness made this visit extra special.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, August 10, 2014
Hello Sharon R and thank you for your wonderful review! I am so happy to know that our staff went above and beyond to make your stay a memorable experience!
I hope to welcome you back to our hotel one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 8, 2014 via mobile

Tagged along with my hubby on a business trip and we stayed here. Very nice, clean hotel! Located in the theatre district it was so fast and easy to walk down and see a show. Also, very close to the bright lights that are iconic of NYC. We had a great stay here. Staff is very attentive and courteous. Highly recommend this hotel. You will not be disappointed!

One tip: if you want a soda or bottle water it is much cheaper to buy out of the vending machines on your floor than to buy in the hotel lobby's small shop.

Stayed August 2014, traveled as a couple
Helpful?
2 Thank beth g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, August 9, 2014
Hello beth g and thank you for your review! It’s great to know that your stay with us was a great experience and that you enjoyed hotel location and comfort of our rooms. Thank you for your recommendations and we will be looking forward to welcome you back one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, United States
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 8, 2014

I land here when the NYC hotel rates skyrocket during tourist season, putting my normal haunts out of reach. Not a bad location, rooms are clean, but you get the nagging feeling that some efficiency expert has got hold of the business plan and is squeezing margins by cutting costs. This is most evident in the small fitness center: it has five pieces of equipment. Three are broken, one is trying to die. Only one works. There are tattered signs on the broken gear suggesting you walk three blocks to the Hampton Inn if you want to exercise. This is not something that happened all of a sudden. It's hard evidence of deferred capital spending. The door hinges on the rooms slam the doors when you pass through, apparently another cost shortcut. They did put new Kourig coffee makers in the rooms, but left powdered milk substitute instead of the liquid half and half servings they used to provide. You can get a real coffee, however, by descending to the lobby where Starbucks is set up by 6 AM.

The desk staff has taken to wearing tee shirts and being a bit gruff. They are saved by the concierge staff, especially Charles, who always remembers me and is gracious warm and pleasant.

  • Stayed August 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Mitch K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, August 9, 2014
Hello Mitch K,
Thank you for taking time to review our hotel. It’s great to know that you enjoyed hotel location and cleanliness of our rooms was to your satisfaction. I am sorry to hear about all the challenges that prevented you form fully enjoying your time here but it’s good to know that Charles with his positive attitude was able to, at least partially, make up for this experience. I will make sure to address your comments with my staff so we can better serve our guests in the future.
I hope to welcome you back one day and if you require any further assistance please feel free to contact me directly.
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level 6 Contributor
24 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 8, 2014

We just got back from a whirlwind one night stay in NYC. We chose the Hilton Garden Inn due to the reviews, the location (close to the Theatre District), and the reasonable (by NYC standards) nightly rate.
We couldn't have made a better choice. The hotel staff was friendly and accommodating, the rooms were spotless and larger than I was expecting. Very rarely do things exceed my expectations but this hotel certainly did.

  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank andrea5150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, August 9, 2014
Dear andrea5150,
I am thrilled to know that all the positive reviews convinced you to choose our hotel on your one night stay in NYC! It’s great to know that we were able to exceed your expectations and I hope to welcome you back one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 7, 2014 via mobile

Stayed here last week with the wife on holiday from England. Used Trip Advisor to look what was the best in our price range, and we certainly weren't disappointed! After a stressful few hours in JFK and journey to Manhattan we arrived to smiling faces as we checked in. We were delightfully surprised to find the room was very big for New York standards with a bath/shower in the en suite. The bed was oversized and very comfy, with a massive TV. The hotel is also ideally placed for Midtown New York with Times Square literally 5 mins walk away. All the staff we spoke to were polite and happy to help. We would certainly stay there again without question and will recommend to friends and family.

Stayed August 2014
Helpful?
2 Thank philburnley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, August 9, 2014
Hi there philburnley and thank you for your wonderful review! It’s great to know that you chose our hotel based on all positive reviews and you were not disappointed with the experience. I am very happy that you enjoyed comfort of the rooms as well as hotel location and we will be looking forward to welcome you again if your travels bring you back to NYC one day!
All the Best!
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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