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“great weekend break”

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Hilton Garden Inn Times Square
Ranked #144 of 468 Hotels in New York City
Certificate of Excellence
Reviewed February 1, 2014

We came in for the weekend and loved loved loved !!!! this hotel !!! We received super service and attention. I love the chocolates you can get in the late afternoon and the fresh strong coffee in the morning ! A fabulous central location but quiet and peaceful inside. I will be returning!!!

  • Stayed: January 2014, traveled as a couple
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1  Thank HARRY M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded February 2, 2014

Dear HARRY M,
Thank you for a wonderful review. It’s so great that you loved the hotel and our commitment to deliver exceptional service reached the goal during your stay!
We will be looking forward to welcome you back soon!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (7,183)
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3,009 - 3,015 of 7,183 reviews

Reviewed February 1, 2014

My husband and I stayed at the Hilton Garden Inn Times Square on a Tuesday. The accommodations were really wonderful. The room was large, clean and comfortable. The staff could not have been more accommodating or helpful. I am usually a Marriott customer because I use their card and receive point for staying there but when I compared prices of hotels in the area I went with the Hilton. I am so glad I got to discover this great place.

  • Stayed: January 2014, traveled as a couple
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2  Thank marygmBrookhaven_ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded February 2, 2014

Dear marygmBrookhaven_ny,
I am thirilled to know that your recent stay with us was a pleasant experience and you enjoyed comfort of our rooms and helpfulness of our staff!
We hope to welcome you back on your next trip to Big Apple!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

On business I usually opt for a higher tier property when visiting NYC. We chose this location due to the proximity for a meeting. I was pleasantly surprised by the accommodations; not because it's a HGI, but because of the location. It wasn't as busy and the focus wasn't on the lobby. I got my keys and into my room in minutes. Rooms are large for NYC - enough room to keep extra shopping bags out and a living area to relax during the day. Subway is right across the street. We did not stay in the area for dinner. Can't beat the value.

Room Tip: You're closest subway is 50th St right across the street.
  • Stayed: January 2014, traveled on business
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Thank ohiocouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded February 2, 2014

Dear ohiocouple,
Thank you for choosing our hotel on your recent business trip. I am very happy to know that hotel location was in close proximity to your meeting and that you were pleasantly surprised with quietness of the location and comfort of our rooms.
I hope that on your next trip to NYC you will consider our property again!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2014

I stay at this property almost exclusively when I travel to NYC for business and pleasure. Staff is friendly and helpful. I see the same staff each visit, so I think this tells a good story also. Location is convenient to Times Square and within walking distance of lots of places!

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank loist51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded January 30, 2014

Dear Lois6848,
Thank you for choosing our hotel on your travels to NYC. It’s great to hear that it is always a memorable experience and our staff is always there when you need them.
We look forward to welcome you back on your next trip!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

The service at the hotel exceeded our expectations. We were please with the complimentary breakfast. Hotel lobby was cold but to be expected owing to the weather. Hotel is expensive--but used points to cover stay.

Room Tip: Frequent Hilton properties to get a better room.
  • Stayed: January 2014, traveled as a couple
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Thank snoopuppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded January 28, 2014

Dear snoopuppy,
I am delighted to hear that service at the hotel exceeded your expectations. We strive to deliver exceptional guest service and it’s good to know that we met this goal. I am happy that you were satisfied with breakfast experience. I apologize for low temperature in the lobby. It’s been one of the coldest winter here in NYC.
I hope that on your future travels to NYC you will stay with us again!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

We came in for the weekend and loved this hotel. We received great service and attention. I love the brownies you can get in the evening and the coffee in the morning - either in your room with the pot provided or down in the lobby. The windows are noise cancelling and even though we were on a busy street we had a peaceful quiet room.

Room Tip: In New York always go with a higher floor.
  • Stayed: January 2014, traveled as a couple
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Thank bramram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded January 28, 2014

Dear bramram,
Thank you for choosing our hotel on your recent weekend getaway. It is wonderful stay that you enjoyed comfort of the rooms and amenity provided. I am delighted to know that our commitment to deliver exceptional guest service was noticeable during your stay.
I hope that on your future trip to NYC you will stay with us again!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

This location is great if you are a walker.

Penn Station is less than a mile walk on the same street (Eighth Ave) which is convenient if you are coming from Newark airport. You can catch the train from the airport and never have to grab a cab or taxi.

The hotel is consistent quality that you would expect from a Hilton Garden Inn. Pleasant but not over the top. I'm a Gold member but they didn't have any upgrades available. As Hilton Gold, you do get free breakfast in the ajoining diner. It was a great breakfast and a welcome break to the otherwise expensive meals in downtown NYC.

The room was fine, the staff was friendly and efficient.

The street noise was higher than I'd like but not unusual for that location in NYC. Between the people, cars and sirens, you may want to bring earplugs if your sensitive to noise.

Great location relative to the theater district with plenty of eating and drinking options within eyesight.

Room Tip: I'd go higher if you have the options; I think it would reduce street noise.
  • Stayed: January 2014, traveled on business
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Thank Marco W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded January 28, 2014

Dear MarcoSeattle_WA,
Thank you for choosing our property on your recent trip to NYC. It’s great to know that hotel location was convenient and gave you opportunity to walk to all your points of interest. I am happy that as a Hilton Gold member you were able to enjoy complimentary breakfast and rooms as well as a staff were to your like. I apologize for noise factor, it can be a challenge if you are not used to it.
I hope that we will get a chance to welcome you back in the future.
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range: $173 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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