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Hilton Garden Inn Times Square
Ranked #146 of 467 Hotels in New York City
Certificate of Excellence
Montreal, Canada
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Good hotel”
4 of 5 bubbles Reviewed December 28, 2013

It was our second visit at this hotel in three years. We stayed three nights during the Colombus Day week-end in October and we were very satisfied with our room: it was clean and comfortable. The only downside was that our room was located right next to the elevator, which made a constant noise (as you might guess). We mentionned this when we left the hotel to the clerk at the reception desk who asked us about our experience and were told that, next time, not to hesitate to ask for another room. We will !

Overall, the service was A-1 and we have nothing else to complain about.

The hotel is very well located, especially if you like Broadway shows. It's less than a five minute walk from Times Square and close to a subway station that can bring you to Central Park, the Lincoln Center (The Metropolitan Opera), and many other locations very quickly. The hotel is a little pricey considering that this is not a luxury hotel, but considering it's in the heart of New York City, you have to accept to pay a little more.

Room Tip: Stay away from the elevators!
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sébastien B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, December 29, 2013
Dear Pomelo,
It’s great to know that your second stay with us was satisfactory and you enjoyed the cleanliness of the rooms and convenience of the location. I’m sorry that your rooms was situated right next to the elevator and it caused a constant noise. On your next trip please do not hesitate to contact me and I will make sure to assign a nice room in a quiet location.
We look forward to see you again!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,791 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,325)
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English first
Rome, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 28, 2013

This hotel is wonderful and is in a great location for walking to many places. I went for my 50th birthday could not have had a better experience. Charles took care of an needs, questions, and transportation. The hotel and Charles are both a perfect 10!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, December 29, 2013
Dear Lila C ,
I am delighted to hear that your stay was a perfect “10” experience. Here at the Hilton Garden Inn Times Square we are committed to create a memorable stay for all our guests and I am so happy that we were able to reach this goal during your stay. I will make sure to share your wonderful comments with my staff, especially Charles. Happy 50th Birthday and I hope to welcome you back on your next Birthday celebration!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

My husband and our 2 teens and I stayed at the Hilton Garden at Times Square for 4 nights Dec 21-25. The manager, Joanna Butcher, was so welcoming and helpful as were all the staff at the hotel. The room was perfect and clean for the 4 of us and having 2 Queen beds instead of doubles was so nice. We stayed on the 12th floor and had a great view of the city and the street below. Noise was not an issue in room 1208. Free wifi was excellent and the business center has plenty of computers and a nice printer. Charles was also super nice and helpful on recommending places to walk and to eat, etc. The whole experience was just really super and the location is great. You can safely walk everywhere. Of course, it's NYC, so always be alert, but it was just a really great central location. We miss NYC already!!!

Room Tip: higher floors are quieter...the lower floors you can hear the subway, but honestly, most people get...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank B L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, December 29, 2013
Dear B L,
Thank you for awesome review. I am delighted to hear that we created a memorable stay for you and your family and that hotel and rooms were to your like. It was my pleasure to assist you and I will make sure to extend your compliments to Charles!
We will look forward to welcome you back soon!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spartanburg, South Carolina
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed December 27, 2013

Comfortable room for the price and great location for walking. Our Room was on the 9th floor and was clean and quiet. Staff was great and it was easy to get taxis if needed. I wish their 16th floor bar had been open.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, December 29, 2013
Dear Theresa B,
I am so happy to learn that you enjoyed the cleanliness and quietness of the rooms and that our staff was attentive to your needs. I’m sorry that you were not able to enjoy the rooftop bar this time. Their schedule is limited due to weather and low temperatures.
I hope to welcome you back on your next trip to NYC!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
122 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 bubbles Reviewed December 27, 2013

We have stayed in Hilton's all around the world. This Hilton continues the high standards.

The location was perfect for walking back from a Broadway show. There is also a grocery store across the street and several Starbucks coffee shops, if that is what you like.

We walked a few block to a breakfast joint called Red Flame. It was a great spot for breakfast and QUICK! We had our food in around 5 minutes from ordering!

The room was comfortable and quiet. We could hear some street noise on the 6th floor, but it didn't keep us up at night.

This hotel does not have its own restaurant, so no room service or breakfast. Otherwise, it worked for this trip!

Room Tip: Higher floor, less noise...
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cvkevents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, December 29, 2013
Dear cvkevents,
Thank you for sharing comments on your recent stay with us. I am happy to hear that you found our hotel up to Hilton Standards that you are used to. It’s great that the location was convenient to your needs and you enjoyed dining close by.
Our property is not a full service hotel however there is a room service in the afternoon hours from 5 – 9PM. I hope that we will get a chance to welcome you back in the future!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

I have stayed at this hotel twice in second half of 2013 and the location and facilities are both very nice. I wish the bathrooms were slightly larger and the showers had doors rather than curtains, but I guess that is typical for a NYC hotel.

On my first visit, I had flight complications and the front desk woman told me they could take the first night off my tab since I was stuck in Atlanta. I knew this was not the norm, so I was very impressed. When the front desk later insisted they charge me for the unused night, I called my group sales contact and she compensated me with a certificate for 2 free nights good for 1 year.

They are clearly committed to making things right and I look forward to staying at this location again.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rmenges1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, December 29, 2013
Dear rmenges1,
Thank you for sharing your experience on your recent stay with us. I am happy that we were able to take care of your challenges in the satisfactory way and I hope that we will get a chance to welcome you back in the future!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cork
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed December 27, 2013 via mobile

Brilliant staff great location good size rooms and a fantastic pigelle restaurant. We had come from 4 nights in a 5 star hotel in the vegas strip and we loved this hotel. You will not fault this place everybody working there is so helpful we will be back next year.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank brian c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this review, December 29, 2013
Dear brian c,
I am so happy that we were able to create a memorable experience for you and you found our staff being helpful. We will look forward to your stay next year!
Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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