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“Great Hotel” 5 of 5 stars
Review of Hilton Garden Inn Times Square

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Hilton Garden Inn Times Square
Ranked #137 of 478 Hotels in New York City
Certificate of Excellence
St. Paul
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel”
5 of 5 stars Reviewed November 13, 2013

This was our first visit to New York and I thought this hotel was in a great location for everything that we wanted to do during our stay. We were able to walk to theatres, Times Square, Rockerfeller Center, Empire State Building, Macy's and Central Park. There were a ton of great restaurants and shopping all right there as well. The hotel was nice and the service was great. The doorman, Charles, was especially welcoming and helpful with great information about the surrounding area. He took wonderful care of us and even arranged a gift of cupcakes for my daughter,when he learned it was her birhtday. What a surprise she had to see a cute little box of cupcakes and a card waiting for her when we came back to the room later that day. It really made her birthday that much more special! We will look forward to staying again.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Norma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, November 17, 2013
Good Day Norma P,

Once again on behalf of Charles and the HGI Times Square staff, Happy Birthday to your daughter. We are thrilled that you enjoyed your time in NYC and Charles was so instrumental in making you and your daughter feel so special on your first trip to NYC.

We hope to welcome you back again, as there is still so much left for you to see and do in NYC.

Warm Regards,
Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,090 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,229)
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Kirkwall, United Kingdom
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed November 12, 2013 via mobile

We just spent four nights here, and the location was the best thing about it! We caught the subway from the airport which landed us just a block away. Certainly saved on the $60 cab fare and potentially long bus transfers into the city.

You are right on the doorstep of Times Square but not quite in the middle which is a good thing. The restaurants around the are brilliant, you are right on the verge of Hell's Kitchen.

The room was large and the staff were friendly. Just used the hotel as a base really.

Stayed November 2013
Helpful?
1 Thank Adele L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, November 17, 2013
Good Day Adele L,

After traveling across the pond I can surely understand not spending too much time in your hotel room, especially when you are steps away from the very best New York has to offer. However, whether you choose to spend a minute or a full day in the hotel, our goal is excellence. So thank you for allowing us to call you our guest and provide you with the great customer service and comfort that we are known for.

Warmest Regards,
Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
4 reviews
5 of 5 stars Reviewed November 12, 2013

This hotel is in a great location close to Times Square, subways, theaters--everything. The rooms are nice, the staff is helpful. We have stayed there many times over the last ten years or so. One of their doormen/bellmen, Charles, has been consistently helpful, personable, fun, and effective. If you need something or even seem like you need some help--he shows up and gets it done for you. The breakfasts at Pigalle are always a great start to the day. We will continue to stay here and look forward to the next trip to New York.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Russell W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, November 17, 2013
Hi There Russell W,

THANK YOU for your continued patronage and loyalty to the Hilton Garden Inn Times Square. I am absolutely elated to know that after 10 years we still have what it takes to keep you coming back again and again. I have learned that while a great first impression may be hard to make, it is harder to make or exceed that impression time and time again trip after trip.
I will be sure to share your comments and experience with my team, especially Charles. It is guests like you that make our job worthwhile!

See you next time,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westford
Level Contributor
94 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed November 12, 2013

This was our second stay in this hotel. We chose it again because of the convenient location and the excellent rate. EVERY employee we came in contact with could not have been nicer or more helpful. We had a room on the 9th floor that faced 8th Avenue, but the apartment building across the way did not offer much privacy if you wanted to leave the drapes open. There must have been renovations going on because we could hear a little banging at certain hours. The bathroom is updated, but the caulking around the tub surround was a little discolored and needed some attention. I try to give a very honest review. The room was clean and the bed very comfortable. We have another stay booked in March.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank restaurantdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, November 17, 2013
Hi There restaurantdiva,

Thank you for taking the time to share your experience and comments with us and other travelers. I appreciate your honest and fair feedback and would I like to further investigate the concerns with us bathroom, so I welcome you to contact me directly.

Despite this hiccup, I am happy to learn that you found the staff friendly and the hotel to your liking and we'll get the chance to welcome you back.

Until March,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 12, 2013

My wife and I stayed 4 nights to see shows, walk and sight see Manhattan, dine and have fun. We could not have had a better hotel. Our room on the 5th floor was excellent - clean, comfortable, very well equipped. My excellent rating is based on location, cleanliness, friendly helpful staff, bed linens mattress and comfort, free internet and HD tv, 3 excellent elevators and the very good Pigalle restaurant and bar downstairs. Also, we found it was good value in an expensive city.

Room Tip: King Evolution Room. The entire hotel is non-smoking. Probably less subway noise the higher the floo...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank blueplanet49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, November 17, 2013
Good Day blueplanet49,

It appears that you and your wife made the most of your time in the city that never sleeps!!! I am thrilled that not only did you enjoy your time in the city but you found the hotel, our staff and services equally satisfying.
We look forward to welcoming you back and calling you our guest once again as NYC is ever changing and every day there is a new sight to see, musical to enjoy or restaurant to indulge in.

See you soon,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MA
Level Contributor
56 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed November 12, 2013

I've stayed here many times, and I'd normally rate the hotel a solid 4 star. Our rooms were still clean and pleasantly furnished, and the location near Times Square was, of course, very handy.

I booked two rooms for one night, and asked that they be near each other because my mother, a senior citizen, was with us. Unfortunately, her room reeked of cigarette smoke. They offered to spray it, but she's asthmatic. It was late in the day, and she was tired, and didn't want to have to leave while the spray aired out. They offered to place her at the other end of the hall, but she was nervous about being that far away from us. (We had overheard a conversation in the hall where a woman had summoned guest services due to an issue with a houseman. He had come to her room when he wasn't expected or needed, and she was nervous.)

I realize guest services couldn't do anything else, but wish housekeeping had fixed the issue when they noticed it. Notice it they must have, since opening the windows for two hours didn't do anything at all to improve the smell.

Also, our Hhonors status entitled us to breakfast in Pigalle. Service was dismal that morning. We couldn't get our waiter to bring us drinks, even though that was all he needed to do as we were eating from the buffet. I asked for tea four times, and the juice didn't come until we were taking our last bites of food. Coffee refills? Forget about those. Our waiter was borderline-rude. Very disappointing, as most of their waiters used to be efficient and pleasant.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank shamrock08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, November 18, 2013
Good Day shamrock08,

Thank you for taking the time to share your experience with us and the travel community. I must say I am truly sorry for the inconveniences you experienced during your stay with us. Our goal is to exceed the expectations of our guests and based on your review we did not accomplish this. I would just like to acknowledge that we are a 100% smoke free property but unfortunately, everyone does not always adhere to this policy causing inconveniences to other guests such as yourself. We also take our guests privacy and security very serious therefore I am happy to state that our houseman did not report to a room unexpectedly, there was a communication error and our Guest Experience manager was happy to assist and facilitate a satisfactory solution.
In regards to your breakfast experience at Pigalle, I will absolutely share your comments with their management staff. While Pigalle does work with the hotel by providing our guests with dining options they are a separate entity.

Please understand that we very much value you as a guest and a Hilton Honors member, so if you wish to discuss your experience in further detail, please feel free to contact me directly.

Warmest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713 | Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medicine Hat
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 12, 2013

My sister and I stayed for five nights in October 2013 during our first visit to NYC. Lots of great things to say about this hotel. Location was fabulous, room was very quiet, clean and updated, staff were very helpful and friendly, etc, etc. Would highly recommend this hotel to anyone visiting NYC!

Stayed October 2013, traveled with friends
Helpful?
1 Thank HotSpringsTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, November 15, 2013
Hi There HotSpringsTourist,

I am delighted to see that you and your sister had such a memorable stay with us and our constant goal of exceptional service was met. While we absolutely welcome your high praise and recommendations to other travelers, we sure hope to have the opportunity to call you our guest again and again.

Thank you for your time and efforts in helping us become the best hotel in NYC!!!

Until next time,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#53 Family Hotel in New York City
#60 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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