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“Service to the Max!!!”

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Hilton Garden Inn Times Square
Ranked #144 of 468 Hotels in New York City
Certificate of Excellence
Reviewed October 30, 2013

I will Stay here agin! Great service and attention to detail!! I stayed for three nights to celebrate my nieces birthday! I put in the comments this detail and asked for a view.. Wow! They delivered!! We had a great room with the best view!! They also set out mini cupcakes , waters, and a birthday card for her!! What!! The best location you can ask for!! 1000 shops and bars, restaurants, two blocks from the heart of Time Square! Im ready to back Now!! It was a 4 minute walk to our theater (WICKED rocks)!! So yeah , just great! :) Thank you Estela L.!!

Room Tip: They start cleaning early so if you are by the service room it gets loud with the opening and closin...
  • Stayed: October 2013, traveled with family
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1  Thank Miriam O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this reviewResponded November 1, 2013

Good Day Miriam O,

I am so glad to hear that we were able to provide you and your niece with such a memorable experience and a little tasty treat as well to commemorate to occasion. Our goal is to exceed the expectations of all of our guests by providing world class customer service so thank you for your kind words and I will be sure to share your comments with the team especially Estela.

Warm Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,226 - 3,232 of 7,183 reviews

Reviewed October 30, 2013 via mobile

We had planned a week there, but the weekend before our daughter got sick and doctors insisted we cancel our trip. We gave 5 days notice but no refund. No extenuating circumstances accepted! It didn't matter that we gave thematic copy of the doctors letter. They were mercy less , and intransigent.

Stayed: October 2013
6  Thank gbully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this reviewResponded October 31, 2013

Good Day gbully,

I am truly sorry that your daughter has taken ill and I do hope that she is now in better spirits. I am not sure what of the details of your booking but if you wish to discuss this matter further please feel free to contact the hotel directly.

Sincerest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2013

Great location, close to Times Square but one block away so not troubled by all the noise, lights and tourists. Comfortable rooms, larger than many equivalent rooms in New York hotels, and smooth service from the front desk. My booking did not include breakfast but I had the hotel breakfast once during my 5-day stay: very good buffet through quite expensive. Instead most morning, collected a excellent bagel from Pick-a-bagel a couple of blocks north of the hotel and had that with the hotel's complimentary coffeee.

  • Stayed: October 2013, traveled solo
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Thank stephen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded October 30, 2013

Dear stephen h,
Thank you for sharing your experience with other travelers. It is always good to know that loation of our hotel was to your like as well as a size of the room. We want to create a memorable stay for our guests and it is good to know that we reached this goal during your stay with us. We will be looking forward to your future stays.

Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

Perfect location for our stay the weekend of October 3-6, 2013. The motel is located on 8th ave and 48th street. That is just 1 block off of Broadway and situated in a location that makes for easy access to all the broadway musicals. The subway is located 1 block away. The rooms were clean & the staff were wonderful and accommodating. Did I mention queen size beds?? That is a plus for NYC. Will definitely be staying at this motel in the future!

  • Stayed: October 2013, traveled with friends
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Thank RFenno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded October 30, 2013

Dear RFenno,
Thank you so much for a great review on your recent stay at the Hilton Garden Inn Times Square. We are very happy to know that the location the hotel was convenient to all your points of interest and that our team made a good impression on you. It’s good to know that the Queen Bed rooms were to your like and we will be looking forward to welcome you back in the future.

Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

Room comfortably sized, not elegant but very welcoming, wonderful shower. If you are going to the theater, it is also the very best possible location in NY.

Part of the reason that I liked it so much is that the space that could have been used for a gouge-the-guest mini-bar is used instead for a mini-refrig in which patrons can keep their bring-your-own stuff cool; the coke machine sells 20 oz beverages for $1.50, less than most convenience stores, let alone hotels; and the computers in the "business center" are free, instead of 40 cents a minute. Management isn't equating an effusive greeting from the front-desk staff with "hospitality." That's not to say that this place is inexpensive; it costs "market rates," but at least once you are there they treat you like a guest.

I also liked the hotel's restaurant, Pigalle, an inexpensive (for mid-town NY) French bistro with typical brasserie fare--well-prepared and tasty without being "haute cuisine," all geared to getting patrons in-and-out in time for their 8 PM theater. If you are on a package, the hotel includes a very nice breakfast buffet in the price of the room.

Go there. Taker my word for it.

Room Tip: From the looks of the outside of the bldg., my hunch is that all rooms are identical.
  • Stayed: October 2013, traveled with family
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2  Thank shinhanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this reviewResponded November 1, 2013

Good Day shinhanga,

Thank you for your kind words and your shining endorsement. We are thrilled that you had such a wonderful time during your stay with us and was able to take advantage of the amenities offered such as our complimentary Business Center and our on premises restaurant Pigalle. We are not a luxury hotel, but we do aim to provide our guests with exceptional service and clean and comfortable accommodations and I am pleased that we met this goal.

Thank you again and I look forward to welcoming you back in the future.

Warmest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

Ive booked this hotel to be close to everything and yet it exceeded my expectations by far. The staff is very friendly and helpful. The room was clean and spacy. Normally you dont stay much in your room as you are in NYC to enjoy the city and yet it was a nice experience and would definitely come back again :)

  • Stayed: March 2013, traveled solo
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Thank Higherlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded October 30, 2013

Dear Higherlove,
I am delighted to hear that your stay with us exceed your expectations, it is what we strive here for at the Hilton Garden Times Square and it’s good to know that we were able to reach this goal during your visit. I am happy that you enjoyed your trip to NYC and we are looking forward to welcome you back in the future.

Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 28, 2013

We chose this hotel for location mostly-good decision-but it even became a better choice because of the staff, very personable and helpful. Checking in was a breeze- We had a small problem with bathroom lights and outlets the first day-4 women dressing for a reservation for lunch-one call, that's all, service was at the door within minutes! Problem was fixed immediately. Upon departure, sadly, for the airport, Charles got us a taxi in a flash and we fell in love with his personality. We had a room on the 9th floor, elevators were fast and no nighttime New York noises for us. Good night sleep for the three nights we were there. This will be a place to stay for me for another trip to New York and I hope very soon.

  • Stayed: October 2013, traveled with friends
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1  Thank MSTRAVELER30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna B, Guest Relations Manager at Hilton Garden Inn Times Square, responded to this reviewResponded October 30, 2013

Dear MSTRAVELER30.
Thank you so much for choosing our property on your recent trip to NYC. I am so happy reading your review. Here at the Hilton Garden Inn Times Square we strive to deliver exceptional service and it is good to know that our hard work created a memorable stay for you and your friends. I will make sure to extend your compliments to Charles and we will be looking forward to welcome you back on your next trip to Big Apple!

Sincerely,
Joanna Butcher
Guest Experience Manager
Hilton Garden Inn Times Square
joanna.butcher@hilton.com
646-710-5713

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range: $173 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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