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“Just what I needed”

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Hilton Garden Inn Times Square
Ranked #146 of 467 Hotels in New York City
Certificate of Excellence
Latham, New York
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Just what I needed”
5 of 5 bubbles Reviewed October 8, 2013

Two friends and I stayed at the Hilton Garden Inn in the Times Square area. We came to NYC to be members of the audience at the Daily Show. The hotel is at 48th and 8th; the studio was about 6 blocks away. It was important that we be fairly near the studio. Check-in at the hotel was quick, efficient and pleasant. As Hilton members, we received a few perks that made our stay even better. The room was small but very clean and up to date. The beds were very comfortable. Hotel staff was ery pleasant and very helpful. We'll be back!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank russ12110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, October 9, 2013
Good Day russ12110,

Thank you for taking to provide feedback about your recent stay at Hilton Garden Inn Times Square. I am thrilled to hear that you enjoyed your time with us and was able to take advantage of the benefits offered to our Hilton Honors members. The next time you are in the NYC area, we hope to welcome you back as there are still a number of attractions centrally located near us left for you to see.

Until the next time,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,791 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,325)
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Singapore
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

Stayed here for four nights in mid-Sep 2013 and really enjoyed it. The location is excellent! 10-minute walk to Times Square, very near several subway stations, and close to quite a few theatres. Lots of diners and eateries around the hotel. The Food Emporium supermarket across the street has a good selection of hot and cold food, and we used the microwave in the room to heat it up.

Room was clean and comfortable. Even though we were facing the street, noise wasn't a problem. The only thing that we could hear were the odd fire engine's siren, and it wasn't even that loud.

Also, the vending machines on each floor have the cheapest bottled drinks in the area. Coke, etc. was $1.50, a steal for New York.

Would definitely stay here again!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ravensilvers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, October 9, 2013
Good Day ravensilvers,

Congratulations. You are a Native New Yorker; you made it through the night to the sweet lullaby of sirens and honks. I am pleased to know that you were able to take advantage of our central location, neighboring business, and most importantly the Coca-Cola vending machines! We all love the convenience of an inexpensive Coca-Cola being steps away. I will definite share your feedback with housekeeping concerning the cleanliness and comfort of the room.

We can’t wait to welcome you back,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
3 reviews
5 of 5 bubbles Reviewed October 7, 2013

We stayed over one night at this Hilton property and were extremely pleased. Immediately upon entering our room and setting down our things, there was a knock at the door. My husband answered and it was the concierge Joanna with a trio of sweet treats, two bottles of sparkling water and a card from the staff at the Hilton congratulating us on our anniversary. After resting for about an hour, I went down to the lobby to check on restaurants. We learned we were walking distance to the Theatre District's restaurant row and again Joanna provided a recommendation for Becco (italian cuisine). This was an excellent choice and the service was quick and efficient. On Sunday we checked out but left our luggage with the bellman and went to a church service and brunch before returning to the hotel for our items and heading back to the station to depart for home. We are already Hilton Grand Vacation owners but this just reconfirms for us why it's the go-to hotel family of hotels. Highly recommended! Enjoy!

Room Tip: Our room faced the street (8th) Avenue and we woke on Sunday to a street festival. We were on the 6...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, October 9, 2013
Good Day Janet H,

Happy Anniversary!! While we strive to make every guest experience a memorable one, it is awesome when we know that we have covered the basis and exceeded all expectations for our most loyal Hilton Honors members and Grand Vacation Owners. I will be sure to share your feedback with the staff, especially Joanna. We hope that we are able to welcome you back year after year again and again in celebration of your anniversary.

See you next year,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zaragoza, Spain
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 7, 2013

stayed 4 nights at this hotel 8-12 August and it was great. had a room on a low floor (to make it easier to go down the stairs and outside to smoke) facing 8th Avenue so we could look out the window at the activity on the street. management did a great job reserving us the room we wanted beforehand, and presented us with a welcome basket on arrival. another reviewer mentioned the value of buying sodas at the vending machine near the room...the best price around for a bottle of coke! there are 24 hour pharmacy/grocery across the street. Walk everywhere from the hotel! great for evenings in times square. metro access very close. definitely recommend it.

Room Tip: if you smoke request a low floor (to make it easier to go down the stairs and outside to smoke) faci...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aknetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, October 9, 2013
Good Day aknetter,

Thank you for taking the time to share your positive experience with other travelers, we are thrilled that we were able to make your stay a memorable one. Our Guest Experience team works diligently to ensure that we are exceeding the expectations of all of our guests and it is very rewarding when we know that we have accomplished this. Please feel free to keep our contact info handy and contact us for anything you may need now or in the future.

Warmest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 7, 2013 via mobile

Excellent stay. Close to Times Square, restaurants, and plays. Staff very helpful. Kristian was wonderful. Maid service excellent. Solid internet connection. Breakfast buffet plentiful and good. Only wish the roof top bar had been better advertised...we would have gone.

Stayed October 2013, traveled as a couple
Helpful?
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, October 9, 2013
Good Day Terry B,

Thank you for taking the time to provide us with feedback concerning your recent stay. It is great to know that you were able to enjoy your time take advantage of some of our amenities. I will be sure to share your feedback with the staff, especially Christian and our housekeeping team. We hope to welcome you back the next time you are in NYC, please feel free to contact me beforehand to confirm the hours of operation for XVI.

Warmest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, MD
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 bubbles Reviewed October 6, 2013

We had a nice overnight stay at this conveniently located hotel. If you are in Manhattan to see a Broadway show, I cannot underestimate how good it is to be able to walk to your room amidst the madness of Times Square when the shows finish. The room was surprisingly large for a Manhattan hotel and the staff was friendly. A highlight is the breakfast (if it comes with your stay): instead of a typical hotel breakfast, you are treated to an excellent breakfast at the adjoining Pigalle restaurant.

Room Tip: Cabs are hard to find in front of the hotel. Walk to a corner.
See more room tips
Stayed October 2013, traveled as a couple
Helpful?
Thank bmfc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, October 18, 2013
Good Day bmfc1,

I agree completely, that our close proximity to the fabulous talent on Broadway is truly one of our greatest amenity. I am thrilled that you had such an excellent overall experience with us.

I must say there are still many attractions and sites just steps away from us that are left for you to see. So I hope we'll be seeing you again real soon.

Until next time,

Tennile Boyd | Director of Guest Experience Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713|
Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hesperia, California
1 review
5 of 5 bubbles Reviewed October 6, 2013

My wife and I travel to NYC several times a year and always stay at Marriotts. We have walked by the Hilton Garden Inn Times Square many times and noticed it's great location and curb appeal. Because Marriott seems to take their elite card members for granted, we have booked a weeks stay at the Hilton Garden Inn for October this year.The price and location can not be beat. Looking forward to a long relationship with this Times Square gem

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ray910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, October 18, 2013
Good Day Ray910,

Thank you for giving us an opportunity to acquire your loyalty and call you our guest. I do hope that whenever you arrive you have a wonderful time, if there is anything that we can do to make your stay more enjoyable please do not hesitate to let us know.

Warm Regards,

Tennile Boyd | Director of Guest Experience Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713|
Fax: 212-974-0291
tennile.boyd@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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