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Hilton Garden Inn Times Square
Ranked #141 of 473 Hotels in New York City
Certificate of Excellence
Reviewed September 16, 2013

What can I say. I can only be forced to select Hilton Hotels as my choice when I travel and would certainly plan on the Plaza, St Regis, or Peninsula or one of the other boutique hotels if I travel along and want to enjoy new york. This time I went with a group of 9 people to NY and as you could tell from the above, I was forced to stay with them at Hilton GI Times Square. But honestly, I was surprised. The hotel exceeded my expectation as 3 or 3.5 star hotel and I had pleasant and quite stay. You actually see everyone smile from the door man, security, receptionists, and concierge. The hotel was clean, rooms size was ok for NY, and location was just FANTASTIC. from the hustle and bustle of times square to the sanctuary literally in 2 minutes.The hotel had a family spirit that is calm and comfy. If you are travelling with a large group and not willing to pay a fortune for several rooms at the Plaza, go to the Hilton and enjoy the location.

  • Stayed: August 2013, traveled with friends
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1  Thank SaudiArabiaPrince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this reviewResponded September 17, 2013

Good Day SaudiArabiaPrince,

Thank you for taking the time to share your feedback. While we are not a full service hotel we do take pride in providing genuine service with no limitations. I am very glad to hear that you were able to surprise you this while meeting our goal of exceeding your expectations. I hope that the other parties in your group enjoyed their stay as much as you. The next time you are in NYC I hope we have the pleasure of welcoming you once again.

Warmest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com

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3,619 - 3,625 of 7,521 reviews

Reviewed September 16, 2013

The best place to stay. Thank you,LAURA, and staff .Great location ,to walk to theaters and restaurants. large rooms and modern bath. Laura and staff were very helpful with suggestions to assist ( Two Senior ladies, to celebrate the 82 nd Birthdays.). We are coming back, again, and again!!

  • Stayed: August 2013, traveled with friends
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Thank JEANNE P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this reviewResponded September 17, 2013

Good Day JEANNE P,

Once again HAPPY BIRTHDAY!!! It was an absolute pleasure to welcome you back. I am thrilled that Laura and her team were able to make such memorable experience for you. We look forward to welcoming you back on your next NYC trip.

Warmest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com

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Reviewed September 16, 2013

We did a lot of research before choosing this hotel and it absolutely paid off and completely met our expectations. The location can't be beat - close enough to Times Square without being right in the middle of it. The view from our 14th floor window was wonderful! Our room was comfortable, clean, spacious and appeared to have been recently updated with nicely appointed furnishings and bath fixtures. We requested a quiet room (high floor and away from the elevator) and we were very pleased. Wi-fi worked great and what a treat, it's free! As Hilton Honors members, we received a gift bag of snacks and water bottles when we checked in - what a nice surprise! And each afternoon, delicious cookies were available at the front desk:-) It was so wonderful to come back to such a comfortable and relaxing room after touring the city each day. Check-in and check-out were fast and easy. Highly recommend this hotel!

  • Stayed: September 2013, traveled as a couple
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1  Thank LoveBandBs_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this reviewResponded September 17, 2013

Good Day LoveBanBs_8,

Thank you for taking the time to post such an awesome review of the hotel. I am THIRLLED to see that we were able to provide you with such a warm welcome and honor your request for a quiet room on a high floor. We take pride in exceeding the expectations of our guests and offer a number of amenities to accomplish this goal, and it is nice to see that you were able to take advantage of this.

Warmest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com

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Reviewed September 16, 2013

The Hilton was what you would expect, competent service, very comfortable, all the facilities you could want. It does rather lack character, but that's my experience with Hiltons all over the world, I only stayed here because a business associate booked in and I wanted to stay at the same place, don't think I'd go back.

  • Stayed: May 2013, traveled on business
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Thank beachaddict60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this reviewResponded September 17, 2013

Good Day beachaddict60,

Thank you for taking the time to share your thoughts about your recent stay with us. We place a high value on guest feedback as it allows us to consisitently to improve upon our hotel and its service. I am truly sorry that we were not able to provide with a n expereicne which exceeds expectations. We would love for you to stay with us again, please feel free to contact me directly.

Warmest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

I travel to NYC every month for business and this is my first choice hotel to stay in. The rooms are very large for NYC and they were recently renovated which makes them brand new. The staff often greet me by name and are always extremely friendly. This is by far one of the cleanest hotels that I have ever stayed in.

  • Stayed: September 2013, traveled on business
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2  Thank 13Raine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estela L, Guest Experience Manager at Hilton Garden Inn Times Square, responded to this reviewResponded September 16, 2013

Dear 13Raine,

It is such great honor to be able to welcome you back to our hotel time and time again. Here at the Hilton Garden Inn Times Square we consider our return guests as family and you are a great member of it. I am glad that you enjoyed our newly renovated rooms and find them always clean and comfortable during your visits.

We hope to continue welcoming you back to our hotel. Should you have any special requests please do not to reach out to me directly.

Warm Regards,

Estela Lopez | Guest Experience Manager
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
Estela.Lopez@hilton.com /www.timessquare.stayhgi.com
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Reviewed September 15, 2013

My sister, 2 sisters-in-law, a niece and I visited NYC to check off a couple of things from my 60th Birthday Bucket List. The Hilton Garden Inn Times Square was centrally located for everything we wanted to do. The rooms were clean and the staff was very helpful...especially CHARLES who went out of his way to make sure we LOVED New York. And we did!

  • Stayed: September 2013, traveled with family
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Thank Pat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this reviewResponded September 17, 2013

Good Day Pat R,

Thank you for taking the time to share your comments about your recent stay. Happy Belated Birthday!! I am so happy that you were able to enjoy your time in NYC and the service of Charles was able to enhance this experience.

We hope to welcome you back the next time your travels bring you to NYC!

Warmest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

Took a long time to decide to stay at this particular Hilton but in the end it was the right choice. Some of the reviews of other New York Hiltons are less good. The location is great: the tour office is almost across the road; many of the main tourist sights are within walking distance, and restaurants and theatres are easy to get to. Service was generally good and most staff helpful.
The enlightened approach to providing internet access (Wi-Fi or wired) with no additional charge was a definite plus point, and there is also a well set up business centre with four PCs available for use.
The restaurant next door was handy but, apart from a couple of meals, we only had breakfast there every day. The room was booked on a room only rate. Unless you get a good deal, or are wanting to have the full buffet breakfast, then there is no point in paying for it. You can order less, and at less cost, from the á la carte breakfast menu.
The room was fine. Beds were comfortable and there was a fridge and microwave in the room, together with a decent size television. Bathroom was smallish but perfectly adequate.
Would definitely stay at this hotel again.

Room Tip: Best to try and avoid rooms on the lower floors, because of the noise. Worth it to pay the extra an...
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  • Stayed: September 2013, traveled with friends
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    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TennileB, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this reviewResponded September 17, 2013

Good Day John C,

Thank you for taking the time to share your comments about your recent stay with us. I am pleased to know that all of your research paid off and we were able to provide you with a good stay. Our goal is to exceed expectations so upon your next trip please feel free to contact us with any concerns or special requests.

We look forward to welcoming back in the future.

Warmest Regards,

Tennile Boyd | Director of Guest Experience
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
tennile.boyd@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#34 Family Hotel in New York City
#59 Romantic Hotel in New York City
#94 Business Hotel in New York City
Price Range: $136 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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