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“Nice Stay - Great Location”

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Hilton Garden Inn Times Square
Ranked #152 of 466 Hotels in New York City
Certificate of Excellence
Estero, Florida
Level 6 Contributor
302 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
“Nice Stay - Great Location”
Reviewed June 13, 2013

Great location if you are in NYC to take in any of the area Broadway Musicals/Plays (e.g. Book of Mormons ... 1 block away). Our room was very clean, nicely decorated - modern, comfortable bed, etc ... found the staff to be helpful, professional and pleasant. Would stay again - recommend - do not think you will be disappointed. Suggestion: You will find a nice reasonably priced restaurant (casual French) attached to the hotel we enjoyed -- Pigalle ... breakfast, lunch and dinner served.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMelq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,366)
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English first
Chicago, Illinois
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 13, 2013

I have been to many Hilton hotels across the country, including New York. The Hilton Garden Inn on 35th and the Hilton Midtown have amazing customer service and treatment for Diamond members- with fresh and delicious breakfast buffets, fresh cookies in the afternoon, etc.

I decided to try the breakfast while staying here and was horrified at the selection and quality! There were flies flying around the place, and it was essentially a bunch of hot plates set out on the bar. They only had one cereal, and were very stingy about their milk! I had a bowl of nuts that I was snacking out of, but wanted to continue working from my room; the server wouldn't even let me leave with the nuts that I already started eating!

When in doubt, opt for the points over the breakfast...

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mericks3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estela L, Guest Experience Manager at Hilton Garden Inn Times Square, responded to this review, July 15, 2013
Dear MBedell3,

Thank you for taking the time to provide us with feedback on your recent stay. I am sorry to read that you were not satisfied with the breakfast at Pigalle. The guest's of our property have the option of enjoying the buffet or a la carte from menu. I will be sure to inform the leaders of your experience.

We do offer our guests fresh cookies as an amenity at the front desk Monday thru Friday starting at 5:00pm. I do hope you were able to enjoy it.

Our goal is to exceed all of our guest's expectations; should there be anything I can do for the inconvenience I will be happy to help you with it.

We do hope we have the opportunity to welcome you back in the near future.

Warm Regards,
Estela Lopez
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
Estela.Lopez@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Racine, Wisconsin
Level 4 Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 12, 2013

I go to NYC several times a year and usually stay at different Hiltons depending on price and location. That being said, I will stay at the Hilton Garden Inn Times Square from now on. This hotel goes above and beyond customer service. The staff is super friendly, the rooms large, with microwave, fridge and coffee maker, and the location is excellent. Right in the heart of the Theater District, close to Times Square, Rock Center, Central Park, subways, etc. Pigalle, the restaurant that is attached to the HGI is excellent as well.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 911ronnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estela L, Guest Experience Manager at Hilton Garden Inn Times Square, responded to this review, June 15, 2013
Dear Mbedell3,

In name of the Hilton Garden Inn Times Square I would like to apologize for the experience you had at Pigalle. Our goal at the Hilton Garden Inn Times Square is to exceed our guest’s expectations and I do apologize if we fell short of that during your recent stay.

As a Hilton Diamond or Gold member you have the option of choosing complimentary breakfast or bonus points as an amenity for your loyalty. Breakfast at Pigalle can be a choice of buffet style or a La Carte.

I do hope we have an opportunity to make things right by you and welcome you back in the future. I look forward to your communication.

Warm Regards,
Estela Lopez
Hilton Garden Inn Times Square
Estela.lopez@hilton.com
Tel: 646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warner Robins, GA, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 10, 2013

My wife and I had a long weekend in NYNY. I am not a big fan of big cities...but booked this trip as a gift for my wife. We had a great time. This HGI has a Great location....about 2 blocks from time square and across the street was the depot for any tour you want to take. Great SVC....full svc restaurant...will stay here again in future.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olathe, KS
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 8, 2013

Our family of 5 recently took a vacation to New York to celebrate my wife and my 25 year anniversary. The location of the hotel made it an ideal location for us to explore from. New Yorkers are sometimes known as not the friendliest people and we found that at this hotel that couldn't be further fromt he truth. Joanna Butcher, Guest Experience Manager contacted us prior to our arrival and made certain that everything was perfect for us.

The front desk took care to welcome us and double checked that we had everything we needed. The bellman were always willing to help and make any suggestion for a restaurant or an easier way to get to and from any of the attractions.

Rooms were clean and spacious and had a fridge for cold drinks. Breakfast at the restuarant was very good. Location was great, but even better were the friendly and helpful people that we met.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OlatheTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 8, 2013

Wonderful location, and even more wonderful staff. And right across the street is one of the best bakeries in New York (Donna Belle's Bake Shop--the sweet cornbread is so good it's almost illegal!) Great thoughtfulness from the staff from before arriving til day of departure!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Don B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairhope, Alabama
Level 4 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 7, 2013

We stayed here for 4 nights and made our choice based on Hilton brand, location and reviews on Tripadvisor. Have stayed at the Hampton Inn up the street several times, but when making our reservation, saw the points per night were the same. Although we have loved the Hampton every time, we were so happy with the Hilton Garden Inn. Pros: asked for top floor facing street and got a great view all the way to the Hudson with no street noise. The breakfast at the neighboring Pigalle was excellent with plenty of choices. The bell staff was excellent, always on alert to see if you need a cab or help with luggage. Location!! Walk to theaters and great restaurants and Times Square. Close to several subway stations so can strategize as to minimize changing trains. Had a blip with our select-a-number mattress. Fixed it immediately and gave us Starbucks gift certificates to compensate. Things are bound to go wrong, and the measure of a good hotel is how they respond. Were very pleased with everything here and found the good reviews to be right on target.

Room Tip: Go for the top floor facing the street. Minimal noise and really nice view.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank park60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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