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“Perfect City Getaway”

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Hilton Garden Inn Times Square
Ranked #154 of 466 Hotels in New York City
Certificate of Excellence
Staten Island, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Perfect City Getaway”
Reviewed February 28, 2013

We have spent many weekends in Manhattan and always stay at the Hilton garden inn Times Square. Everything in this hotel is top notch. Personable service, impeccably clean rooms, and more than reasonable rates. In addition to the hotel restaurant Pigalle, you are in walking distance to the theatre district, top rated restaurants, Times Square and Rockefeller Center. You can't beat the overall atmosphere. If you make the decision to stay at The Hilton Garden Inn Times Square you will not be disappointed and make sure you say hi to Charles in the lobby! He will be sure to make you feel at home.

  • Stayed February 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Jamiestrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estela L, Guest Experience Manager at Hilton Garden Inn Times Square, responded to this review, March 3, 2013
Dear JamieStrips

It is so great to read your review and have had the opportunity to welcome you back to our property as a return guest. We are honored on your loyalty to the Hilton Garden Inn Times Square as we are aware that you have many hotels to choose from.

We like to consider ourselves as your “home away from home” and we are glad to know you feel the same. We are undergoing renovations and we hope you enjoy our new rooms just as much or more!

We look forward to your return.

Warm Regards,
Estela Lopez
Guest Experience Manager
Estela.lopez@hilton.com
646-710-5713
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Michigan
Level 6 Contributor
235 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 347 helpful votes
Reviewed February 28, 2013

This hotel is fine. It's located near Times Square with plenty of shopping and restaurants nearby. It's an older hotel and it shows its age. When I was there, half the floors were closed for a remodel. I suspect that the remodeling will make this an even better place to stay. I received decent service, but I wouldn't call it friendly service. My room was clean and because I was on the back of the hotel, it was wonderfully quiet. I would probably stay here again, but again, my choice would be easier if the rooms were remodeled.

  • Stayed February 2013, traveled on business
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Helpful?
3 Thank MItravelerforbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraMaldonado, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, March 1, 2013
Dear Mltravelerforbus,

Thank you for taking the time to share feedback about your recent trip to the Big Apple. I am delighted to have had the opportunity to welcome you to our hotel. We are confident that when our new rooms become available you will love our new look and make us your "home away from home"!

I am disappointed to know that the service you received did not meet your expectations. I will personally be sure to assist you during your next trip and make it extra special.

Again, thank you for sharing your thoughts and we hope to see you soon!

Kind regards,

Laura Maldonado
Director of Guest Experience
212-581-7000
laura.maldonado@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 27, 2013

Great Stay. Nice clean rooms, Friendly staff. They were in the middle of Major renovations to guest rooms, but still had a great stay I can't wait to go back and see the changes this summer. Big thanks to Joanna for all your help!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Povey2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 26, 2013

Travelled to this hotel in December, Not the most luxurious hotel, however the hotel is literally round the corener from Times Sqaure, 5 mins to fifth avenue. Everything is within walking distance. The staff at the hotel were really friendly and very helpful at booking trips and things for us. Would definately go back to this hotel when I go back to New York

  • Stayed December 2012, traveled with family
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Helpful?
Thank XXASHXX9587
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level 6 Contributor
115 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed February 25, 2013

The hotel is really convenient to Times Square and the Theatre District. The rooms are typical of a midrange hotel but clean and comfortable. The best part is the service, everyone and I mean everyone was helpful, friendly and couldn't do enough for us. I'd stay here again in a flash.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Temptationgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tigard, Oregon
Level 5 Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed February 25, 2013

We stayed here for 1 night back in December right before Christmas. We arrived about 830am, absolutely soaking wet after walking from Penn Station in a downpour. Our room was not ready and the woman at the front desk was not very friendly at first, but said she would call us when our room was ready. We checked our bags, and then went across the street to a diner to grab some breakfast. We returned about 1 hour later to drop off another bag, and I checked with the front desk to see if our room was ready. There was a different woman working and she was fantastic - she said that the room they had for us (with a view, on the 10th floor) was not ready yet, but she had a similar room with no view on the 8th floor that was, did we want that one instead? YES! So we went upstairs and finished drying off and changed our clothes. The hotel was very quiet, the rooms were very large and the bed was comfortable. The bathroom was a little on the tiny side, but that can be worked around. They even had a microwave and fridge, and the ice machine was just down the hall.
I would recommend this hotel to anyone, the location is very convenient and it's a short walk to times square and the subway.
I learned to make sure they would call me when ANY room was available, not necessarily the one they had assigned to me.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
2 Thank nerrag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morgantown, West Virginia
Level 4 Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 25, 2013 via mobile

I stay in hotels several times a year and never have I stayed at a better place!

The entire staff was welcoming and helpful. Stowing our bags until our rooms were ready, offering the men's/ladies room, a hot drink or water, you name it. It didn't come off as fake or insincere either.

We booked our stay as a result of pricing, location, and online reviews combined. All three were spot on. Centrally located and a block away from a subway station. Price was much lower than the other options I checked out. Online reviews were accurate, a truly great place to stay.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
2 Thank greenie2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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