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“Service is top notch!!”

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Hilton Garden Inn Times Square
Ranked #147 of 467 Hotels in New York City
Certificate of Excellence
Burbank, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Service is top notch!!”
Reviewed February 15, 2013

I could not have been happier with this hotel. It is not super luxurious by any means, but New York is not the place you go to and spend all your time in your room.. I have traveled all over the world and stayed at top notch hotels, where the service was not half as good as this Hilton. The staff is excellent, friendly, and were always willing to help. The rooms are average size, but extremely clean, and the location can't be beat. . I highly recommend this hotel!!!

Room Tip: Ask for a room not facing 8th avenue!
See more room tips
  • Stayed December 2012, traveled with family
    • Value
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Helpful?
1 Thank Anne-Marie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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St. Paul, MN
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 14, 2013

Very average and below average for other Hilton Garden Inns that I have stayed in. Was supposed to be placed in "deluxe" room on upper floor. Ended up on 7th floor and room seemed dark and very used. Almost fell over backwards leaning back in modern style desk chair (I'm not really heavy ... its just was very worn). Very noisy looking out onto 8th Avenue ... the taxi cab horns aren't the hotels fault, but the sound insultation isnt that great. Bathroom quite small, but clean.

Bell staff was very helpful. Front desk staff just OK. Called hotel direct the day before arrival and ... as I forgot when I placed the reservation to add our corporate acount number ... was told that the hotel was fully booked and therefore they could not add the number. Never had that happen before.

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
Thank RichmondR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraMaldonado, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this review, February 19, 2013
Dear RichmondR,

Thank you for taking the time to share feedback about your recent stay with us at the Hilton Garden Inn Times Square. The best advice comes from our guests!

I was disappointed to know that your stay was just ok. We strive to deliver exceptional service and we can certainly do better. I will be sure to share your comments with the team and discuss ways to make a bigger impact. In regards to the rooms, we are currently undergoing renovation and I am confident you will love our new rooms, corridors and lobby.

Please give us an opportunity to turn things around. If you ever come back to the "Big Apple", our entire team will be waiting to welcome you and show you our HGI personality!

I look forward to welcoming you back in the near future.

Kind regards,

Laura Maldonado
Director of Guest Experience
Hilton Garden Inn Times Square
p: 212-581-7000
laura.maldonado@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orland Hills, IL
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 14, 2013

We had so much fun in NYC and the room was fantastic! Both Joanne and Margarret did an excellent job accommodating my wife and I. They were kind, curtious and I wish all hotels had accommodations and employees of this this high caliber!

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank Matthew O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
112 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed February 13, 2013

We stayed at the Hilton Garden Inn for one night (unfortunately).
The location is just outstanding! We have been so many times in NYC already and to stay so close to Time Square is just priceless.
Check in and check out is smooth and very efficient. When we arrived all front desk agents were busy, so the front desk manager came out and helped us.
We asked for a lower floor and we stayed in a room facing 8th Ave, but it was very quiet, and you couldn't hear any noise from the street.
The room had a very, very comfortable king size bed, safe, fridge, free wi-fi and most important, the room was very clean.
Breakfast is served at a restaurant which is attached to the hotel and it was awesome! No need to get out of the hotel for breakfast as there is a doorway from the hotel straight to the restaurant.
We had a great weather, so we managed to walked to Port Authority bus terminal for our Jersey Gardens outlet trip. It's six blocks away (going Downtown) on 8th Ave.
We would be happy to stay in this great hotel on our next trip to NYC.

  • Stayed January 2013, traveled as a couple
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Helpful?
Thank Gosisd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 11, 2013

I was so impressed with the staff at the hotel, especially Estela Lopez in guest services. She did a fantastic job making us feel welcome this weekend. She even left a little gift for my niece in our room when she learned it was her first time to NYC including a hand written note which was such a nice touch.

I also managed to leave my work iPhone behind, but she went herself to track it down (with help from housekeeping in Shafi & Paulina) then immediately sent it off to me. I am so grateful that she went above and beyond. I am a loyal HHonors member and Estela is the perfect example of why I stick with Hilton.

The location is fantastic too! Right smack in the middle of the fabulous theatre district and all the great bars/restaurants in Hell's Kitchen plus a few short blocks from Times Square.

  • Stayed February 2013
    • Value
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Helpful?
1 Thank abbysass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, AL
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 11, 2013

My husband and I recently celebrated our third anniversary in New York City. Staying at the Hilton Garden Inn gave us easy access to Broadway and Times Square. The hotel staff was very friendly and accommodating. Charles took care of our travel needs and charmed us with his quick wit. The Hilton Garden Inn will be our hotel when we are back in New York!

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Melody C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 8, 2013

This was an unusual experience. Got contacted ahead of time, personally, for any special requests (all of which were met upon arrival). Check-in perfect. Room great. Breakfast great. Staff throughout hotel were very friendly and helpful. Breakfast was excellent. Would stay here any time in NYC

  • Stayed February 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jeffrey Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Property: Hilton Garden Inn Times Square
Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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