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“Comfortable and Convenient”

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Hilton Garden Inn Times Square
Ranked #142 of 469 Hotels in New York City
Certificate of Excellence
Reviewed November 5, 2012

We stayed at the Hilton Garden Inn in October 2012 and found it to be clean, comfortable, spacious, and convenient. The location was perfect. The staff was friendly and helpful. I would stay here again!

  • Stayed: October 2012, traveled with family
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Thank Heidi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,060 - 4,066 of 7,239 reviews

Reviewed November 2, 2012 via mobile

I love everything about this boutique Hilton hotel. The best location near to subways, theaters, restaurants.
And with the best, nice, and always helpful stuff. From bell men to front desk, housekeepers ... guest managers.
Cant wait to come back.

  • Stayed: September 2012
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2  Thank Maryinnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 2, 2012

We stayed at Hilton Garden Inn in the aftermath of the storm. Having no light, heat or water in our apartment we decided to book the hotel for two nights. When it was obvious that the electricity was still going to be out for a while, we tried booking for another night. The price tripled. When we asked why that was, the receptionist answered insensitively, "supply and demand". These people took advantage of the fact that New Yorkers all over were displaced from their homes and many suffering much more than lack of electricity, to overcharge because the fact is, they simply don't care. These are trying times and to have Hilton Garden Inn take advantage of just a difficult moment in order to make more money is more than in bad taste.

  • Stayed: November 2012
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12  Thank Jonathan22229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraMaldonado, Director of Guest Experience at Hilton Garden Inn Times Square, responded to this reviewResponded November 5, 2012

Dear Jonathan22229,

I hope this response finds you well and you are able to be at home with electricity and water at this time. As a New Yorker I can relate to your experience and I can assure you that our entire team worked diligently to provide assistance and support to our guests.

Our goal is to provide 100% satisfaction and I am confident we can turn things around for you. If you have a moment, please contact me directly to discuss your experience in more detail.

With best regards,

Laura Maldonado
Director of Guest Experience
212-581-7000
laura.maldonado@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

Definitely, Great location, friendly staff, and very good size rooms in the nyc. Very close to all the shops, broadway plays, and restaurants
just close by 46th st with all types of food. we always come back to this hotel.

  • Stayed: October 2012, traveled with family
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2  Thank Rosanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

I would 100% recommend this hotel for those travelling to NYC and I intend on returning the next time I visit the city. The location of this hotel is absolutely perfect for everything you could ever want. We got a subway from JFK directly to the hotel (E train from Jamaica Station) & used the subway multiple times a day to get Downtown, to SoHo, Central Park etc. The hotel is close to the Port Authority bus terminal where we were able to catch a bus out to Jersey Gardens Outlet Mall. Plus we could walk from the hotel to Times Sq (just around the corner), the Intrepid Museum/Circle Line Cruise (a couple of blocks away) and any Broadway show you could ever want to see.

Upon arrival we were given a complimentary American breakfast in the restaurant adjoining the hotel and 2 bottles of water. There were also birthday cupcakes in our room on arrival which greatly added to our excitement when we entered the room. We were in room 1502 on the 15th floor (King Corner room) which was spotlessly clean with a great view of the Hudson River and 8th Ave. The room itself was huge by any standard, let alone by New York standards. We had a sofa, a massive bay window, flatscreen tv, microwave..everything anybody could ever want! We had free wifi in the rooms which allowed us to Skype our relatives and book restaurants near the hotel on OpenTable each night. A tip we would give is to venture into Hells Kitchen which is near the hotel, the restaurant selection in this area is second to none and great value (if you like Thai food Yum Yum Toos in Hells Kitchen is only a number of blocks away and had great food at reasonable prices).

I am so impressed with this hotel and the effort that was made by each and every staff member to make our New York experience the best that it could be. I particularly would like to thank Laura Maldonado for including comments on our reservation that it was my birthday and that we would like a room on a higher floor. We will be recommending this hotel to all of our friends, colleagues and family and I hope to return again soon!

Room Tip: Highest Room possible, away from elevator/vending machines
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  • Stayed: October 2012, traveled as a couple
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1  Thank Jill_Dublin_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

Stayed in this hotel a few times, last time for brief business visit. It is just very practical and offers excellent value for money. Location is really great, close to Times Square and Theaters, but just a bit away from the real busy areas. The staff is very friendly and helpful. Rooms are just fine; nothing exciting, but clean and with all necessary amenities. No bar or restaurant. But who needs a bar or restaurant when you are in NYC; there are plenty of places to go. There even is a connected restaurant next door, where I had one good breakfast.

  • Stayed: October 2012, traveled on business
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Thank FD-GSO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estela L, Guest Experience Manager at Hilton Garden Inn Times Square, responded to this reviewResponded October 16, 2013

Dear MDC3941,

Thank you for taking the time to provide us with feedback on your recent stay to our property. We are delighted that you found our rooms to be clean and spacious.

We are located in the center of many of New York City’s most famous attractions including Times Square, Rockefeller Center, Empire State Building and much more.

We do hope we have the opportunity to welcome you back in the near future.

Warm Regards,

Estela Lopez
Hilton Garden Inn Times Square
790 Eighth Avenue
New York, NY 10019
Phone: 646-710-5713| Fax: 212-974-0291
Estela.Lopez@hilton.com

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Reviewed October 29, 2012

The service at this hotel was beyond expectations. The front desk, bellman, concierge, and housekeeping went above and beyond. I recommend this hotel to everyone. It is in an excellent location for Broadway and Times Square.

  • Stayed: October 2012, traveled with friends
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1  Thank Judyroo61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Times Square

Address: 790 Eighth Avenue, New York City, NY 10019-7568
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#52 Family Hotel in New York City
#59 Romantic Hotel in New York City
#95 Business Hotel in New York City
Price Range: $161 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Times Square 3.5*
Number of rooms: 372
Official Description (provided by the hotel):
Prime Times Square location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS discount theater ticket booth, famous 42nd Street and much more. Located on Eighth Avenue at 48th Street in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports.The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include Pigalle Restaurant and Lounge (a 1950’s style Paris café that is open for breakfast, lunch and dinner), XVI Rooftop Lounge (the only Hilton Garden Inn in Manhattan with a rooftop bar!), evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. 24-hour Security onsite. ... more   less 
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Also Known As:
Hilton Garden Inn Times Square Hotel New York City
Hilton Garden Inn Manhattan
Hilton New York City
Hilton Garden Inn New York
Times Square Hilton Garden Inn
New York City Hilton

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