Location was perfect. The lobby was beautiful and everyone that greated us was extremely nice. However, the first morning we were there the breaker in our room flipped while I was showering and another friend was blow drying her hair. Something I have never experienced in a hotel. It took over 15 minutes to get the electric back to our room which during the time we were in total darkness. The second night our air conditioning broke and wouldn't flip on. The gentelman they sent up to fix it spoke very little english and couldn't understand what we wanted- he ended up turning the heat on. After saying it was "fixed" I woke up at 2am to hear it making horrible clicking noises again and not working. Although we had booked the room for 3 adults- they gave us a small room with only one queen size bed and when the extra roll-away bed came there wasn't room to even walk. There was no ice machine anywhere to be found- which I found odd, and when we requested extra towels we were told to come to the front desk and pick them up- only to be sent back up to our room and told "they would send someone up with them shortly". While the staff was nice enough and the decor beautiful- I was highly irritated at all the little things that we seemed to have a hard time with. Things like this shouldn't be an issue. These may be petty issues but when you're paying good money you dont expect to deal with little things like this.
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- Also Known As:
- Ameritania New York