My initial impressions of this hotel were good, but were soured by the time I left. I'll start with the good points. The hotel is located in a very convenient area. There are tons of delis, the subway is right outside, there is a Starbucks across the street, and Times Square is a 10 minute walk south of the Wellington. Upon arrival, I was told that they had upgraded our "family" room to a suite. The room was very spacious and clean, if a little out of date. My friends and I did not care, as we spent very little time in the room, and most of our time out and about. This is where I had an issue.
On our last day in NYC, before leaving the room, I disconnected my iPhone5 from the charger, and left the charger on the desk in the room. When I returned for the night, the charger was no where to be found. When I called front desk to report the incident, they were very rude and even accused someone else in the room with stealing it. I was told that there was nothing they could do. Whether a cleaner actually knowingly took it or mistakenly threw it out, I feel that the hotel should have taken ownership of the problem and done something to resolve it. Instead, they told me there was nothing they could do. When I asked to speak to management, they instead sent up "security". The man from security took down my information and promised me numerous times that he would call me once he had a chance to speak to the maid. Of course, after checking out, I have heard nothing from the hotel. Very poor customer service, and if I ever do return in the future, I'll make sure to lock up absolutely everything before I think about leaving the room.
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- Also Known As:
- Wellington Hotel Nyc
- Wellington New York City
- Hotel Wellington New York