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Reviewed July 18, 2019

Friendly, helpful staff. 3 hour early check in on a Sunday, no wait. Luxurious room with separate bedroom, two tv's, two AC's. Very quiet. Amazing experience overall! Would definitely stay here again.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank khTX2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph_M_AHG, Manager at The Bentley Hotel, responded to this reviewResponded July 20, 2019

Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do. Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return.

Be well,
Alopez
Gm@bentleyhotelnyc.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2019

I have stayed at this property numerous times over the past 3 years. I find consistently professional and friendly employees. From the Front Desk to the Engineer, to Housekeeping...always helpful as possible and professional. With this past week's stay, I had a problem with my reservation. The people at the Front Desk (including the Manager) worked to resolve the problem.
As a guest, your attitude also makes a difference. Patience is always a good choice.
Bottom line...the people at this hotel care! And that is what will keep me coming back.
Good job all!!!

Room tip: Housekeeping is wonderful!!! Very very clean rooms.
Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank robertsE2642VC
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph_M_AHG, Manager at The Bentley Hotel, responded to this reviewResponded July 20, 2019

Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do. Please reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return.

Be well,
Alopez
Gm@bentleyhotelnyc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2019

My weekend was not good. I could not sleep well bed was too small I was not given an option for another room the staff did not coordinate message with each other we were told we would get a better room the next day we did not

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Myivry
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph_M_AHG, General Manager at The Bentley Hotel, responded to this reviewResponded July 16, 2019

Thank you for taking the time to review our Hotel.

We sincerely apologize that your stay was less than satisfactory. We will certainly address the issue that you had in your room, if we have not already.

Please reach out to me directly should you wish to discuss the issue further as we only want our guests to leave with a positive impression of their entire experience while staying with us.



We hope to hear from you soon.
All the best,
Hotel Manager
GM@bentleyhotelnyc.com

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Reviewed July 14, 2019

We had some issues with air conditioning in the room. Repair person came within 15 minutes and solved the problem. Room was nice. The staff was very accommodating . The walls were very thin, you could hear other people in their rooms

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank marf982
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph_M_AHG, Manager at The Bentley Hotel, responded to this reviewResponded July 16, 2019

Thank you for taking the time to review our Hotel!

We are sorry to hear that your experience was less than perfect. We certainly appreciate your candid feedback and will work to address the issues that you have brought to our attention immediately.

We hope to see you again soon!
All the best,

Joseph M.
Rooms Division Manage

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Reviewed July 14, 2019 via mobile

Bently Hotel is located right on the busy road, and it is quite noisy from the traffic.
The view is not really great from the room.
Simple continental breakfast buffet is $18, which is a bit expensive
Staff are attentive and good service.

Date of stay: July 2019
Trip type: Traveled on business
1  Thank theworldanddaniel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Joseph_M_AHG, Manager at The Bentley Hotel, responded to this reviewResponded July 16, 2019

Thank you for taking the time to review our Hotel!

We are sorry to hear that your experience was less than perfect. We certainly appreciate your candid feedback and will work to address the issues that you have brought to our attention immediately.

We hope to see you again soon!
All the best,

Joseph M.
Rooms Division Manage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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