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“Great hotel, convenient location, helpful staff” 4 of 5 stars
Review of The Bentley Hotel

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The Bentley Hotel
Ranked #249 of 479 Hotels in New York City
Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great hotel, convenient location, helpful staff”
4 of 5 stars Reviewed July 22, 2014

We booked the hotel after going through reviews on Tripadvisor and were extremely happy with the choice we made. We stayed for 4 nights and 5 days and had travelled to New York to celebrate my husband's birthday. Since it was a special occasion, I got in touch with the General Manager who with his prompt, timely and efficient assistance helped me in making it a memorable stay for all of us. He was very accommodative of all the requests I had made and not only did he along with his team meet our expectations but they definitely exceeded all our expectations.
The deluxe room with two double beds was very comfortable with a beautiful view of the Queensboro bridge. There was a letter from the GM which pre-informed us of the construction work that would be going on during the morning hours. However, that hardly made a difference since we would mostly be out sightseeing. Staff at Front Desk was helpful.
Overall, a wonderful stay. We shall definitely come back and also recommend to family/friends.

Room Tip: Room on a higher floor with a view of the Queensboro bridge!
See more room tips
  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Devika C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at The Bentley Hotel, responded to this review, July 26, 2014
Dear Devika C,

Thank you for taking the time to post a detailed review from your most recent stay at The Bentley Hotel. It was a pleasure to have you and your family stay with us. I post my email address on Trip Advisor so guests can contact us with requests. The more we know about our arriving guests, the better we can tailor a personal experience and exceed their expectations. I am glad you reached out to me prior to arrival. If you ever need assistance at our hotel, please do not hesitate to contact me directly. Thank you for staying with us and we hope to see you soon.

Regards,

Joseph Rauer
General Manager
gm@bentleyhotelnyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,805 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (513)
Date | Rating
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English first
Norwalk, Connecticut
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 22, 2014

This upper east side hotel was not in the best location, but the views from the room were fabulous though. The accommodations were quite comfortable. I wished there had been room service though after a very long day. There is a restaurant on site, but it did not open until 9:30 pm on a Saturday night. The lobby bar only offered very limited prepaid deli sandwiches & not a lot really close to pick something up. I think during business days the restaurant opened much earlier. I booked through a discount site and was very pleased with the value. The front desk staff could have been friendlier. While I thought the hotel was comfortable overall, I probably wouldn't stay there again because the location wasn't convenient for me.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Service
Helpful?
1 Thank SCGirl14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at The Bentley Hotel, responded to this review, July 26, 2014
Dear SCGirl14,

Thank you for taking the time to post a detailed review from your recent stay The Bentley Hotel on Trip Advisor. We welcome all guest feedback as it gives us an opportunity to improve the product and service we offer. I appreciate all of the helpful information and am sure other travelers will find your review useful. Our hotel is a comfortable, clean and convenient place with friendly and fun people all dedicated to providing quality guest service. If you ever need assistance at our hotel, please contact me directly at gm@bentleyhotelnyc.com.
I hope we have a chance to welcome you back the next time you come to New York.

Regards,

Joseph Rauer
General Manager
gm@bentleyhotelnyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

Nice hotel, staff friendly, helpful, able to check in early. Request a view room. Shower is not great, leaks. Beds - doubles seemed short, but linens and mattress were nice. Walk to subway 6 blocks. Restaurants easy walk.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at The Bentley Hotel, responded to this review, July 26, 2014
Dear John F,

Thank you for taking the time to post a review from your recent stay The Bentley Hotel on Trip Advisor. We welcome all guest feedback as it gives us an opportunity to improve the product and service we offer. I am glad you enjoyed the service of our team and the location of the hotel and view from your room. If you should ever need assistance at The Bentley, please contact me directly at gm@bentleyhotelnyc.com. Thank you for staying with us and we hope you and your family will return the next time you travel to New York.

Sincerely,

Joseph Rauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dubai
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 21, 2014

Awesome hotel...great location...very friendly and helpful manager.
Will stay in the bentley each time we visit NYC...
Everything we needed was resolved by the staff immediately..great in house restaurant and bar

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank sok72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at The Bentley Hotel, responded to this review, July 25, 2014
Dear sok72,

Thank you for sharing your experience from your recent stay at The Bentley Hotel. I am glad you enjoyed your experience and had a chance to visit our Lobby Bar. It is the perfect place to enjoy a cocktail before or after an evening in our great city. At The Bentley Hotel our amenities and outlets are all designed for the comfort and convenience of our guests. In addition, many of our rooms offer a phenomenal view of the 59th Street Bridge and East River. I look forward to welcoming you back to The Bentley the next time you visit New York.

Regards,

Joseph Rauer
General Manager
gm@bentleyhotelnyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merrimac, Massachusetts
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 21, 2014

This is a great hotel! We booked ahead of time but were upgraded to a suite upon arrival, and we had a special price reservation. Great location near subway and 2 blocks from great restaurants. Excellent!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Julia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at The Bentley Hotel, responded to this review, July 26, 2014
Dear Julia S,

Thank you for taking the time to post a review from your most recent stay at The Bentley Hotel. It is awesome to hear that you enjoyed the location of the hotel and that our front office team had a positive impact on your experience. We are lucky to have a staff of genuine and humble people all committed to providing quality guest service. We are here 24 hours a day to assist with any request. Thank you for the great comments and we hope to have an opportunity o welcome you and your family back to The Bentley the next time your travels bring you to New York.

Regards,

Joseph Rauer
General Manager
gm@bentleyhotelnyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linthicum Heights, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 21, 2014

This hotel was very nice. The beds were extremely comfortable and the rooms were very clean and comfortable. The staff that we interacted with were very helpful and polite. Nothing negative to say about our stay.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank janice g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at The Bentley Hotel, responded to this review, July 26, 2014
Dear janice g,

Thank you for the great feedback on Trip Advisor. I am thrilled you enjoyed your experience and the service of our team met your expectations. Our Housekeeping staff works hard to provide a clean and comfortable environment for our guests. It is refreshing to hear recognition for their efforts. Thank you for staying with us and we look forward to welcoming you back to The Bentley Hotel.

Regards,

Joseph Rauer
General Manager
gm@bentleyhotelnyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock
1 review
4 of 5 stars Reviewed July 21, 2014

Nice, small hotel, great service. Pleasant, comfortable corner room with lovely view of East River and bridge. Great location for that upper east side area. Only small deficit is access to food inside hotel. We hope to make this our NY home.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
Thank Burton A. M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, General Manager at The Bentley Hotel, responded to this review, July 26, 2014
Dear Burton A. M,

Thank you for the review on Trip Advisor. I am glad you enjoyed the location of our hotel. We are just a few blocks away from Central Park and have some great local restaurants and shopping nearby as well. Our rooms are a perfect comfortable retreat after a busy day exploring NYC. If you ever need assistance at our hotel, please contact me directly at gm@bentleyhotelnyc.com. We also hope that The Bentley is now your home away from home in New York!

Regards,

Joseph Rauer
General Manager
gm@bentleyhotelnyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bentley Hotel

Property: The Bentley Hotel
Address: 500 East 62nd Street, Between York Ave and FDR Drive, New York City, NY 10065-8314
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#106 Business Hotel in New York City
#160 Luxury Hotel in New York City
#184 Family Hotel in New York City
#193 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Bentley Hotel 4*
Number of rooms: 197
Official Description (provided by the hotel):
Located on Manhattan's Upper East Side - Hotel features panoramic views of Manhattan skyline, East River and the renowned, 59th St Bridge Be sure to have dinner and/or a cocktail in Prime at The Bentley restaurant. The kosher, continental menu features many great dishes that will not disappoint! Open Sunday - Thursday, 5:30pm - 10:30pm and Saturday, after sun-down, until 12:00am. ... more   less 
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Also Known As:
Bentley Hotel Nyc
Bentley Hotel New York City
Bentley New York City
Hotel Bentley New York

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