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“Good room, average service” 3 of 5 stars
Review of The Bentley Hotel

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The Bentley Hotel
Ranked #250 of 475 Hotels in New York City
Newcastle, Australia
Level Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Good room, average service”
3 of 5 stars Reviewed June 25, 2013

Bentley hotel was clean and well furnished. The staff not very efficient during our stay toilet got blocked the second night and it took two requests and 1 and 1/2 hours before someone came to look at it. The second issue was the light bulb needed to be changed in the bathroom and once again it took two requests before someone came to fix it. We were at the front of the building and even though we were on the twelve floor you could still hear road traffic.
Overall the room was good the service and efficiency definitely needs some work.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank sandra s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 29, 2013
Dear sandra s,

Thank you for your valuable and honest feedback about you recent stay with us. I am sorry to hear that your requests were not fulfilled in time and that you didn't feel as comfortable as you should have while staying with us. I definitely appreciate your comments as we are always trying to improve our level of customer service. Next time your travels bring you to the city please do not hesitate to reach out to me so I can personally take care of you. I look forward to welcoming you.

Best Regards,

Esmee K.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,884 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (525)
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English first
Bayville, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2013

We stay at the Bentley frequently and have never been dissatisfied. I recommend this hotel to my family and friends all the time. I have probably stayed at a minimum of 50 hotels in NYC, and the Bentley is now the only hotel we will stay at. The hotel staff are always smiling and willing to help. John Sinclair the manager will even help with luggage or hailing a cab during busy times. Julian at the lobby bar is fantastic.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 29, 2013
Dear Kerry S,

I am so delighted to hear that you have a great experience every time you are staying with us. Thank you for your great feedback, I will definitely share it with all my team members. Comments like these are always very refreshing and motivating. Thank you very much again. For future inquiries please do not hesitate to contact me personally, I look forward to welcoming you.

Best Regards,

Esmee K.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Astoria oregon
Level Contributor
1,616 reviews
277 hotel reviews
common_n_hotel_reviews_1bd8 678 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

However, many of good eating establishments, of which there are many from fine dining to cheap 2.00-3.00 breakfasts and delis are a good 3-4 blocks up the hill of New York blocks.
The subway is on Lexington and
60th. A healthy walk but is worth it if you have your New York walking shoes on.
Rooms are very nice big windows views of the river and from some spots views of the 59th street bridge that makes you" feel groovy."

  • Stayed September 2012
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Journeyman644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 29, 2013
Dear Journeyman644,

Thank you for your great review on trip advisor. We truly appreciate your comments and feedback. I am glad you had a wonderful time staying with us and my team was able to accommodate all your needs. I look forward to welcoming you next time your travels bring you into the city.

Best Regards,

Esmee K.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed June 21, 2013

Stayed 5 nights at the Bentley and was disappointed by cleanliness of room (my room was supposed to be non smoking and clearly someone had smoked in it). But most annoying was the lack of free wifi anywhere in the hotel even in the lobby! My room was overlooking queensboro bridge and the traffic noise was very loud. The windows are not sound proof at all. I left this hotel not feeling like I had stayed in a 4 star hotel at all.

  • Stayed June 2013, traveled solo
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Thucydides1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 22, 2013
Dear grenouille77,

Thank you for your valuable and honest feedback about your recent stay with us. I am very sorry to hear that your stay fell beyond your expectations. We have converted into a non smoking property almost about 2 months now so it is very surprising for me to hear that there was a hint of smoke while you were here. If you could provide me with your stay details I will be more than happy to further investigate.
Cost for internet access is something we continue to closely evaluate. Our internet is 12.95$ for 24 hrs and when comparing our services to our competitor hotels, we are still relatively low in comparison to most NYC 4 star hotels that also charge this service.

I do apologize that the street noise caused you troubles and how it may have effected your stay. Please do reach out to me next time your travels so we can ensure a most pleasant stay next time your travels bring you to the city.

Best Regards,

Esmee K.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tucson az
Level Contributor
131 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed June 20, 2013

took my 13 yr old granddaughter to nyc for the first time. this hotel is on the smaller side in terms of no of rooms, and IT HAS A FABULOUS LOCATION!! The rooms were very nice with bathrobes, frig, micro. the folks working there were always very acommodating and anxious to help. we walked everywhere!! it is 2 blocks so of central park and just close to everything.
we even walked to/fro theater and i am from l.a. and would never do this there.
a hint: ask to stay as high as possible and not on the 2nd floor where the outdoor a/c units are located. they are very noisy at night. we were moved to 16, which was perfect.
also: next time i would skip the breakfast included as there are tons of inexpensive places within a block, that offer much more variety & for less $. we did eat dinner at the restaurant twice and it was excellent.

Room Tip: as high as possible! never in the back on the second floor, unless you like alot of noise, all nig...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank tucsonfolks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 22, 2013
Dear tucsonfolks,

Thank you for your great feedback on trip advisor. I am so happy that you enjoyed your recent stay with us. I am glad to hear that you also enjoyed the location. We are definitely in a wonderful neighborhood and which also allows us to offer these amazing views over the east river. I look forward to welcoming you next time your travels bring you to the city. Should you require assistance please do not hesitate to contact me.

Best regards,

Esmee K.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cornwall
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 20, 2013

I took my wife to New York for her 40th, I'd been recommended the Bentley Hotel by dialaflight rep Marco when i asked for a hotel not amongst the hustle and bustle as my wife is a light sleeper! I had been studying these reviews after booking the hotel, prior to staying, and knowing all these reviews are based on each persons stay, I was quite anxious about the hotel as everyone seemed to be have some sort of bad experience however, I can honestly say we had a fantastic 4 night stay here, having emailed prior to arriving asking for a room with a view and on a high level, due to suggestions on here and it being my wife's 40th and surprisingly we were upgraded to a superior king room - big thank you Mr Gallo!
I would definitely recommend upgrading, the view was fab, room spacious, bed SO comfortable, mini bar/fridge (not used but looked lovely), cleaned/bed made every day, lovely bathroom, air con - switch on/off as u like, iron & umbrella in room came in very handy - only flaw would be the thin walls(!).
The subway is a good 10-15 minute walk away but the street is not as steep as certain people have made it to be.
Hotel staff were friendly, called us taxis several times in the rain, reception staff always greeting and cleaner, well never saw her but rooms were always clean.
We ate breakfast and late snack at Ritz Diner, 2 blocks away, was really nice - plenty of tea and coffee top ups! Pizza takeaway just opposite also wine/beer shop too. We didn't eat at Bentley as restaurant was busy on our arrival but it looked lovely.
Taxis are not that expensive, we regularly used them to and from certain locations as we had attractions booked at certain times, although we used the subway and hop on and off buses aswell.
Taxis from Bentley to Newark Airport is 80 dollars plus a 10 dollar toll charge whereas we caught taxi to Penn Station (would of walked to subway and got to Penn station but our suitcases were very heavy!) which was 15 dollars and then train tickets to Newark Station were 25 dollars for both of our tickets, however these trains run every 45-60 minutes so leave in plenty of time.
Great Stay :)

Room Tip: Request Room With View, On High Floor, (Ours was 2002)
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank m00ney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 29, 2013
Dear m00ney,

I am so happy to hear that you enjoyed your recent stay with us and had a great time in the city. Thank you for your great feedback, we truly appreciate it. I am so glad that you liked your view and the room and I will definitely let my team know about the great experience you had. Comments like this are always very motivating and refreshing. I look forward to welcoming you next time your travels bring you to the city. \

Best Regards,

Esmee K.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 18, 2013

I've just returned from a two week stay at The Bentley. This is my second business trip that had me staying at the Bentley for extended periods. I could not be happier with the service and staff. Julian at the lobby bar mixes excellent drinks and makes great use of a small space to make people feel comfortable. Peter is and his staff provided excellent service no matter how small or large a request. Althought the immedidiate area is more residential and off the typical tourist path, it is just a quick walk to midtown and central park. There are dozens of great restaurants with in a two block radius in any direction.
I am a huge germaphobe and, while some of the rooms decor was a bit worn, I've never found a stray hair or "crumbs" anywhere at the Bentley.
When I am back in NYC for personal time, I will certianly be staying at the Bentley!

Room Tip: Ask for a room with a view of the bridge. The "02's" are great and the higher up the...
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esmee K, Front Office Manager at The Bentley Hotel, responded to this review, June 22, 2013
Dear Tara K,

I am so happy to hear that you had an amazing time while staying with us. It is always great to receive such wonderful feedback which is very motivation and refreshing. I will definitely share your comments with my team. Thank you very much for reviewing us. I look forward to welcoming you next time your travels bring you to the city. Please let me know if I can be of assistance.

Best Regards,

Esmee K.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bentley Hotel

Property: The Bentley Hotel
Address: 500 East 62nd Street, Between York Ave and FDR Drive, New York City, NY 10065-8314
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#106 Business Hotel in New York City
#165 Luxury Hotel in New York City
#183 Family Hotel in New York City
#193 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Bentley Hotel 4*
Number of rooms: 197
Official Description (provided by the hotel):
Located on Manhattan's Upper East Side - Hotel features panoramic views of Manhattan skyline, East River and the renowned, 59th St Bridge Be sure to have dinner and/or a cocktail in Prime at The Bentley restaurant. The kosher, continental menu features many great dishes that will not disappoint! Open Sunday - Thursday, 5:30pm - 10:30pm and Saturday, after sun-down, until 12:00am. ... more   less 
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Also Known As:
Bentley Hotel Nyc
Bentley Hotel New York City
Bentley New York City
Hotel Bentley New York

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