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All reviews upper west side central park great location nylo hotel nylo nyc red farm serafina restaurant beacon theater new york museum of natural history lobby bar lincoln center two blocks comfortable bed hudson river subway station rooms are small
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Reviewed December 7, 2016

Kool place in NYC. Kool Staff. Kool vibes. Frozen Bar Staff...This was my third visit.Good neighbourhood for restaurants.Watch some of the taxi sharks that hang out in front and only take guest going to La Guardia or JFK...

Date of stay: December 2016
  • Trip type: Traveled solo
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Review collected in partnership with this hotel
Thank Samphe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NYLO-NYC01, Manager at Arthouse Hotel New York City, responded to this reviewResponded December 21, 2016

Dear Samphe L,

Thank you for your great review! It's a pleasure to know that you enjoyed a fun and comfortable stay with us in New York City. We hope to have the opportunity to welcome you back soon, and do let us know how we can assist with making your next visit memorable!

Warm regards,
Renata Markozani
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2016

Wonderful three night stay in NYC, great location, great guest services, comfy bar area and fast wifi. Easy walking distance to bars, restaurants, and subways. Best cookies in city just a 4 minute walk away at Levain Bakery!

Date of stay: December 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank javadawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NYLO-NYC01, Manager at Arthouse Hotel New York City, responded to this reviewResponded December 21, 2016

Dear javadawg,

Thank you very much for taking the time to share your excellent feedback! It's a pleasure to know that you had a memorable experience with us, and we can't wait to welcome you back to the NYLO!

Warm regards,
Renata Markozani
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2016

Great stay at NYLO NYC: adorable lobby, wonderful room, most comfortable beds. Definitely on the top of the list for return visits to NYC. Great location on the UWS - easy access to transit and inexpensive cab rides to all attractions.

Date of stay: December 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 25DDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NYLO-NYC01, Manager at Arthouse Hotel New York City, responded to this reviewResponded December 21, 2016

Dear 25DDB,

Thank you for your excellent review! We are so proud to have delivered an experience you value and are so pleased that the NYLO was the right fit for your needs. We look forward to welcoming you back during your next trip to New York.

Warm regards,
Renata Markozani
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2016 via mobile

We visited the NYLO in December. They hotel was decorated so perfectly for the holidays. The holiday playlist was spot on. We loved hanging out in the lounge after a long day of walking around the city. The room was great as expected. The bed was very comfortable!!! Like the best bed ever!! The staff was kind and attentive. The neighborhood is such a quiet reprieve from the hustle of the city.

Date of stay: December 2016
Trip type: Traveled as a couple
Thank Tara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NYLO-NYC01, Manager at Arthouse Hotel New York City, responded to this reviewResponded December 22, 2016

Dear Tara S,

Thank you so much for choosing the NYLO and for your excellent review! We are so pleased to know that our rooms exceeded your expectations, and it was truly our pleasure to help you celebrate a romantic getaway! I am so proud to share your fantastic feedback with our team. We all look forward to welcoming you back soon.

Warm regards,
Renata Markozani
Director of Rooms

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Reviewed December 6, 2016

$700/night doesn't get you much in NYC these day.
This place was terrible. Came to NY With my wife and two kids. No ramp or elevator for stroller. Had to break everything down just to get to the lobby. No one there to help. The room was dirty when we checked in. It was gross. Bathroom was even worse. I did not shower for two days because the shower was disgusting. We didn't want room service while we were there. Why bother, the staff did a horrible job prepping our room I didn't want them in there while our stuff was there.

This place gets a big flop. They sell at as urban trendy. Who puts a nasty stainless steel sink as your bathroom sink. It's larger then a typical kitchen sink. who designed this place? The the furniture looks like it was chosen by some designer who was high as a kite to think this looks good or urban trendy as they call it.

at these prices im sure here is better value in the city then this place.

Date of stay: December 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
2  Thank Family_stroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-NYLO-NYC01, Manager at Arthouse Hotel New York City, responded to this reviewResponded December 21, 2016

Dear Family_stroll,

I am very sorry for this disappointing experience. We appreciate your feedback and sincerely regret that we let you down. We understand you have many options in New York, but we would certainly welcome the opportunity to welcome you back in the future, we would be proud to deliver the flawless experience you rightfully expect.

Warm regards,
Renata Markozani
Director of Rooms

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