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“Great hotel in a great area!”
Review of NYLO New York City

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NYLO New York City
Ranked #172 of 468 Hotels in New York City
Certificate of Excellence
Alexandria, Virginia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel in a great area!”
Reviewed August 25, 2014

We enjoyed our stay at NYLO. We usually stay closer to Times Square-34th Street, but wanted to try something different this time. The UWS was a lot quieter and we were still able to get to everything we wanted to do with a quick subway ride. The hotel was clean and much more spacious than our other hotels in NY. The only negative was we had noisy neighbors the first few nights and were able to hear everything through the shared door. Otherwise this was a great hotel!

  • Stayed August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Brianna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 28, 2014
Dear Brianna S,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay.Thank you for your wonderful note on the hotel's services and product. Your comments will be shared with our entire team so they may be properly addressed.


The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,848 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 25, 2014

Room 1025 has a nice view, is light and the house keeping Cindy is very friendly and helpful. The room is clean and well kept. My only remark is the noisy airconditioning.
The hotel is nearby the central park, museum district and Broadway. Excellent for strawling around in the city.

Room Tip: The higher up you are, them more light you have in the room
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  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Titia v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 28, 2014
Dear Titia V,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. I apologize for the substandard HVAC unit in the room regarding the noise. Your comments will be shared with the appropriate departments so they may be properly addressed. Thank you for your compliments regarding the hotel's services and staff!

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 24, 2014 via mobile

We stayed at the NYLO hotel on August 21st for a wedding. We arrived at the hotel around 2am. The guy at the front desk was very pleasant and was even willing to have someone help us with our bags. The hotel is situated in a nice area and is only about 3 miles from Times Square. They have bellhops who will flag down a taxi for you. At night they have a lounge area for guest on the top floor balcony that serves wine and beer. We didn't have a great view in the room I stayed in (we faced the inside of the hotel), and the standard room was on the smaller side. In all I would definitely stay at the NYLO hotel again. The room was clean, great location and it was quiet.

Stayed August 2014, traveled as a couple
Helpful?
Thank I-Travel-4-Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 28, 2014
Dear I-Travel-4-Food,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am extremely happy to know that we were able to meet your expectations and you had a comfortable stay with us! Thank you for your compliments regarding the hotel's services, product and recognition of our staff! Your comments will be shared with our entire team so they may be properly addressed.

I am pleased to note that you wil consider returning to NYLO NYC!
The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 24, 2014

Nylo is in a great location, hidden off of Broadway on the UWS. The entrance is reminiscent of entering a pawn shop, and the lobby is chaotic, crowded, noisy and not particularly compliant with the ADA! The rooms are extremely small, with faux brick walls and Pergo floors, no sitting room to speak of and a tiny bathroom. Everything is chic, modern and hip, and the bed was quite comfortable. The staff were lovely, helping us out after leaving with a lost item (they called us), and everyone was solicitous at all times. Overall, not a choice for the claustrophobic or those with disabilities, especially anyone who has trouble walking, but we enjoyed ourselves and loved the location.

  • Stayed June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UncleDMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 25, 2014
Dear UncleDMD,

Thank you so much for your review of our hotel. I'm glad to see that you enjoyed your overall experience, and enjoyed the location, and services of our staff.

My team and I look forward to seeing you again in the future!

All The Best,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 24, 2014 via mobile

This hotel is great for anyone who loves the upper west side. The staff is friendly and professional, the hotel is recently renovated (with a vibe similar to the Kimpton hotel chain), and the rooms are cozy but totally functional, with clever multi-use furniture. Yes, there was construction noise at times, but the staff had disclosed this at check-in and offered to assign us a room that was far from the noise. Highly recommend.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank LincolnHawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 25, 2014
Dear LincolnHawk,

Thank you so much for your fantastic review of our hotel, and our services.

I'm glad to see that you enjoyed your oveall stay, and I look forward to having you back in the future!

Warm Regards,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ft worth, texas
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 24, 2014 via mobile

Booked NYLO last minute when airbnb got sketchy . NYLO is in a perfect area . Shopping . Subway , Central Park and fresh fruits , 5 star resturants all close . NYLO has fantastic beds , and service . Everyone was delightful , trip was a great adventure !!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thehej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 25, 2014
Dear thehej,

I'm glad to see that you enjoyed your experience here at NYLO New York City!

Thank you for the fantastic review detailing our location, and ammenities.

Myself, and my team look forward to welcoming you back in the future!

All The Best,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex, United States
1 review
Reviewed August 23, 2014

We had a wonderful experience staying at NYLO! The staff is fantastic and so helpful. A nice touch was them offering us umbrellas on a wet morning! The location on the upper west side has easy access to the Metro stations and is in a quieter part of town. Great restaurants at the hotel and in the immediate area. Beds and pillows were so comfortable! Highly recommend!

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Michele P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 25, 2014
Dear Michele P,


First and foremost, thank you for choosing NYLO New York City. I'm glad to see that you enjoyed your stay with us!

Thank you for your review about our staff, and location.

We look forward to seeing you again in the future!

All the Best,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NYLO New York City

Property: NYLO New York City
Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Location: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#54 Business Hotel in New York City
#81 Family Hotel in New York City
#122 Romantic Hotel in New York City
#129 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Official Description (provided by the hotel):
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York

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