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“Great Location and Staff” 5 of 5 bubbles
Review of NYLO New York City

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NYLO New York City
Ranked #183 of 467 Hotels in New York City
Certificate of Excellence
Sussex, United States
1 review
“Great Location and Staff”
5 of 5 bubbles Reviewed August 23, 2014

We had a wonderful experience staying at NYLO! The staff is fantastic and so helpful. A nice touch was them offering us umbrellas on a wet morning! The location on the upper west side has easy access to the Metro stations and is in a quieter part of town. Great restaurants at the hotel and in the immediate area. Beds and pillows were so comfortable! Highly recommend!

  • Stayed August 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Michele P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 25, 2014
Dear Michele P,


First and foremost, thank you for choosing NYLO New York City. I'm glad to see that you enjoyed your stay with us!

Thank you for your review about our staff, and location.

We look forward to seeing you again in the future!

All the Best,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,360 reviews from our community

Traveler rating
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    466
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (725)
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English first
Honolulu, Hawaii
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 22, 2014

Boutique hotel just a 15 minute walk to central park. Sleek industrial designed. Comfortable bed for a good nights sleep. Serafina's Italian Restaurant downstairs was superb, try some bacon for breakfast, cooked to perfection, I like mines extra crispy and they know how to do it! Lounge area was cozy and a great place for intimate conversation and a drink.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ac0res
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 25, 2014
Dear Acores,

Thank you so much for your review regarding the hotel's ammenities, services, and location!

It pleases me to see that you therougly enjoyed your stay with us! I look forward to seeing you back in the future!

Best Wishes,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vero Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 22, 2014

We love the Upper West Side of NYC and the NYLO hotel epitomizes the friendliness and diversity of the city. Location was excellent, rooms clean, rooftop lounge charming. The staff of the LOCL bar/beverage area absolutely wonderful. They made us feel like we had been there many times. Can't wait to get back to this terrific West 77th Street Hotel. Stop in to say "Hi" to Charles at LOCL even if you live in the area!

  • Stayed August 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jane J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 25, 2014
Dear JaneJ,

Thank you for your fabulous review regarding the location, services, and staff of LOCL Bar.

I have already passed along these comments to the team at LOCL, as they greatly appreciate the recogntion!

My team, and I, look forward to seeing you back at NYLO in the future!

All The Best,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 22, 2014

OK, i got the room on the side of the demolition. 7:20 AM they start and the go all day. I could not even take conference calls in my room. My biggest pet peeve is packing up a room after I have unpacked. I stuck it out for 3 days.

Very disappointed that the hotel check in staff did not tell me when I checked in. I really hope they let people know or give them some kind of break. Why should we have to call them and ask/tell them about it?

Otherwise, excellent hotel. The AC is old. It goes on and off and gets hot. It's not a modern AC

Stayed August 2014, traveled on business
Helpful?
1 Thank UALFLYER1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 25, 2014
Dear UAFLYER1,

Thank you for your recent feedback regarding your stay here at NYLO New York City.

I truly apologize for the inconvenience you had regarding the noise distrubance. Please be assured that I have addressed this with my team, so that we can work on notifying our guests beforehand.

I hope you give us the opportuntiy to make this up to you in the future. During your next visit to New York, please contact our Front Office Team at FDManagers@nylo-nyc.com

Thank you again!

-Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, United States
2 reviews
4 of 5 bubbles Reviewed August 21, 2014

The Nylo is a nice modern hotel. It is a bit trendy for my personal taste, but it was fine for what it is. I stayed there because it was well located for where I needed to be and the price was good. If you need to be on the Upper West Side, this is a good choice. Everything was clean and neat. The bar had a nice beer selection. I wasn't a fan of the foam mattress, but that's just because I've always preferred a spring mattress. There was nothing wrong with it.

  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 25, 2014
Dear John R,

I'm glad to see that you enjoyed your recent stay with us!

I look forward to welcoming you back in the future!

All the Best,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 21, 2014

Finishing up here at NYLO New York City .... Enjoying the amazing lobby/bar where there is complimentary wifi ( great connection) and 2 computers .... Rooms were small but honestly still fine for all you needs.... Location beautiful close to subway station and good eats .... Will stay here again for sure!!!! Thank you NYLO from my hunny and I.

Room Tip: Higher floor
See more room tips
  • Stayed August 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ildana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 25, 2014
Dear Ildana C,

I'm so happy to hear that you and your husband enjoyed your recent stay here at NYLO New York City.

Thank you for your fantastic review outlining our hotel, such as LOCL Bar, the location, and the fabulous nearby restaurants.

I look forward to welcoming you and your husband back soon!

All the Best,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed August 21, 2014

AC is very loud. It might be the AC unit itself or it might be the small room size. Either way sleep quality will be affected. There is a fire station right across the street. Sirens are frequent and of course, loud.

Wi-Fi not free.

There are National, Alamo and Enterprise car rentals across the street which came in handy during our stay.

The room itself is decent. I'd say it's bigger than average at this price. LCD TV. Power outlets and USB ports are conveniently located. The storage shelf has a unique design but I don't find it very useful. I'd rather have a table there so that I can put my luggage underneath.

Staff were friendly.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank znd125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark M, General Manager at NYLO New York City, responded to this review, August 25, 2014
Dear znd125,

I truly apologize for the experience you had here at NYLO regarding the noise from the A/C unit, and from the outside.

Please be assured that I have passed this along to the Director of Engineering, so that we can fix the issue with the noisy A/C.

I have also updated your profile to include a request for a quiet room, away from 77th street, and all possible sources of noise.

Thank you for staying with us, and I look forward to having the opportunity to meet your expecations the next time around.

Best Wishes,

Mark Miller
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NYLO New York City

Property: NYLO New York City
Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Location: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#54 Business Hotel in New York City
#82 Family Hotel in New York City
#123 Romantic Hotel in New York City
#131 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Official Description (provided by the hotel):
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York

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