We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Hidden Gem”
5 of 5 bubbles Review of NYLO New York City

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
NYLO New York City
Ranked #175 of 467 Hotels in New York City
Certificate of Excellence
2 reviews
“Hidden Gem”
5 of 5 bubbles Reviewed July 17, 2014

Outstanding hotel in a prime location with a great service team from the front door when you arrive to the bartenders on the roof top bar overlooking Manhattan. Gone are the tired old rugs replaced by sleek, clean and bright composite flooring giving the room a just waxed look and the feeling of true cleaniness.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank H9358BSrichardb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 19, 2014
Dear H9358BSrichardb,

Thank you so much for your fabulous review!

I'm glad to hear that you enjoyed your overall stay, as well as the location, and ammenities of the hotel.

Thank you for the recognition of our doorman, and bartenders. I will pass along the recognition to the team, as they greatly appreciate it.

We look forward to seeing you back soon!

All the Best,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,543 reviews from our community

Traveler rating
    2,293
    1,501
    481
    169
    99
See reviews for
1,293
1,505
356
825
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (750)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Boynton Beach, Florida
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 17, 2014

My husband and I spent four nights in NYLO and have nothing but praise for the staff and facility. We previously visited this hotel in its prior incarnation as On the Avenue and that was nice but the recent renovation takes this to the next level. The addition of a lobby lounge and terrace bar on the 16th floor make this a very convenient location for hanging out with family and friends. Craft beer and cocktails were wonderful - I love the "Green Cocktail" that is a variation on a Mojito but with vodka and cucumbers along with the mint. The on site restaurant Serrafina was also very nice and serves breakfast, lunch, and dinner. We were very surprised to find a lively three piece combo playing Jazz/Blues/Rockability in the lobby bar on Saturday night with no cover and fun music. Have fun in this convenient location near Central Park. BTW, my husband left his leather jacket in the lounge and the staff immediately put it aside for us, who says New Yorkers aren't friendly and accomodating?

Room Tip: One piece of advise, ask for a room without an adjoining door, the lack of insulation means you can...
See more room tips
  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DAppraiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 19, 2014
Dear DAppraiser,

Thank you so much for your wonderful review about our recent renovations, ammenties, and services.

Myself and my team look forward to seeing you back soon!

All the Best,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed July 16, 2014

A local friend recommended this hotel as being a "new spot" on the upper west side. When I was younger I lived in this neighborhood and found it very appealing. Location is great - I was tired of 'just off Time Square" places that I had been using.

Lobby is nice and the bar is great. Service is good and I use it a lot before we went off to eat. Can't say about the restaurant in the hotel - some of the external reviews weren't great and there are really good places close-by.

I did put in for a room upgrade so had a deluxe room. Liked it. No fridge and seemed to have forgot the hair dryer but I didn't need it. Was very comfortable. I did wish they warned me about the construction next door as Friday 8am they fired up the concrete smashers - was a but rude, but that's life.

Elevators were fine - others complained, I've seen much worse.

Didn't get to see the upper balconies, but they did seem to be popular.

I would go stay here again. Close to the subway and I like the neighborhood a lot.

Room Tip: Get away from construction side.
See more room tips
  • Stayed July 2014, traveled solo
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Matt321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 17, 2014
Dear Matt321,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am extremely happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services, product and recognition of our staff! Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grasonville, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 16, 2014

This is a nice, clean, trendy hotel on the Upper West side, a great location away front the hustle and bustle of the Times Square area and near great shops and restaurants. Loved the valet staff, Lenny and Greg who were accommodating and gave great service. Rooms were clean and comfortable.

  • Stayed July 2014, traveled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Beth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 17, 2014
Dear Beth W,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay! I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services, product and recognition of our staff especially regarding Greg and Lenny. Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 16, 2014

Took our niece to NYC for her 21st birthday. Her first time in NYC, and our first time at the NYLO. Good location on the Upper West Side with easy access to the subway, Central Park and many restaurants and bars in the area. The hotel is in good shape with the rooms being recently remodeled. Our room was described as a "suite" in the hotel website; however, it was an enlarged single room. The hotel GM offer us a reduced rated to address our concerns.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 17, 2014
Dear John B,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay! I am happy to note that you enjoyed the hotel overall. Thank you for your wonderful note on the hotel's services and product. Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mill Valley, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 16, 2014

Fresh, clean, new rooms at very competitive price. Fantastic location, and excellent dining at Serafina onsite. Loved the European café feel of lobby day and night. Courteous, professional, service-oriented staff! We had a terrific stay!

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Angie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 17, 2014
Dear Angie C,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so they may be properly addressed.

The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, United States
1 review
4 of 5 bubbles Reviewed July 16, 2014

Simply put...The NYLO is a great place to stay. I just a finished a Three day stay that was perfect for us. My wife and my 5 year old Daughter. The hotel has a hip feel and look, with an extremely professional and courteous staff, which made it that much more enjoyable. We really appreciate it. We will be Back! Thank you.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugenia S, General Manager at NYLO New York City, responded to this review, July 17, 2014
Dear Eric S,

It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's services, product and recognition of our staff! Your comments will be shared with our entire team so they may be properly addressed.

I am happy to note that you will consider returning to NYLO NYC!
The team at the hotel and I look forward to welcoming you back soon!


Warm Regards,

Eugenia Simons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Upper West Side
The Lucerne Hotel
The Lucerne Hotel
#119 of 467 in New York City
4.5 of 5 bubbles 2,316 reviews
Upper West Side
Hotel Beacon
Hotel Beacon
#55 of 467 in New York City
4.5 of 5 bubbles 3,416 reviews
Upper West Side
Hotel Belleclaire
Hotel Belleclaire
#231 of 467 in New York City
4.0 of 5 bubbles 3,498 reviews
Show Prices
Show Prices
Show Prices
Upper West Side
The Milburn Hotel
The Milburn Hotel
#211 of 467 in New York City
4.0 of 5 bubbles 1,122 reviews
Upper West Side
Excelsior Hotel
Excelsior Hotel
#250 of 467 in New York City
4.0 of 5 bubbles 2,027 reviews
Upper West Side
Empire Hotel
Empire Hotel
#312 of 467 in New York City
3.5 of 5 bubbles 5,702 reviews
Show Prices
Show Prices
Show Prices

Been to NYLO New York City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about NYLO New York City

Property: NYLO New York City
Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Location: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#54 Business Hotel in New York City
#81 Family Hotel in New York City
#122 Romantic Hotel in New York City
#128 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Official Description (provided by the hotel):
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Cheap Tickets, Hotwire, Priceline, Hotels.com, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your NYLO New York City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing