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“Almost perfect experience”
4 of 5 bubbles Review of The Lucerne Hotel

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The Lucerne Hotel
Ranked #119 of 467 Hotels in New York City
Certificate of Excellence
Gaithersburg, MD
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Almost perfect experience”
4 of 5 bubbles Reviewed May 18, 2009

Four of us stayed at the Lucerne over Mother's Day weekend (early May '09). Two moms and our 2 sons. Almost everything was perfectly pleasant, from the helpful and nice bell staff to the front desk staff at check in. Our room was nice. We got the suite with 2 queen beds and a pull out couch. The beds were comfortable, though the pull out was not. Plus when you pulled out the couch, we had to move the desk so that we could squeeze by to the bathroom. But that's NYC for you! Very nice lobby and hallways. Champagne and chocolates on Mother's Day. Clean, smelled nice, and nicely decorated.

Our only problem was that the first day, the AC in the sitting room froze over - the compressor coils literally had ice on them and the unit was not blowing cold air. Since we had a 2nd unit in our sleeping area, I didn't call the front desk. Unfortunately, the 2nd nite around 9 pm the 2nd unit also froze over, so we had no AC. I didn't call the front desk because I know from my husband's AC business that this was not a quick fix at a time that we wanted to go to bed. I regretted my decision when the room got hot and stuffy in the middle of the night and no windows to open. In the morning when I check out, I explained the situation to the manager (Darren) and asked for a deduction on our room, he asked why I had not called downstairs the night before. Also, he said since I had the least expensive rate already, all he could do was to give me an upgrade the next time I was at his hotel. Not sure I feel so great about that. On the other hand, we did have a great rate. And it's a nice hotel in a nice area. Go to Cafe Con Leche around the corner for the best coffee.

  • Stayed May 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Debbie in Maryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,316 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Madrid
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 18, 2009

Best of all is probably the location in the Upper West Side, just a short walk to Central Park, a block to the subway, thus very convenient to get anywhere! The neighbourhood is great and there are plenty of places to eat, have a drink and even to do some shopping. Yet the hotel is quiet.
The staff is nice. The place is clean and the rooms are spacious. The bed was comfortable. There is an iron and ironing board in the room. And they have free Internet access.
In brief: I enjoyed the stay, the place is very good and I would definitely recommend it!

  • Stayed May 2009, traveled on business
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Whateverv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
205 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed May 18, 2009

I stayed for the second time at the Lucerne this May. Having lived in NYC for 3 years in the 1990's, I am fond of the Upper West Side and it's my preferred neighborhood, away from the noise of Times Square and traffic of midtown. My king deluxe room was excellent, with a chaise lounge, king bed, and air conditioning. My room faced away from Amsterdam Avenue, so at night it was very quiet (for NYC!). The hotel staff was helpful and courteous, and I had no problem getting where I wanted to go because of the close proximity of the metro line (1) and the M79 bus to the upper east side. There is also a Duane Reade across the street, which is quite convenient for getting snacks, water (avoid the $$$ bottled water in room), mouthwash, and other sundries.

My only quibble is that the bathroom wall tiles were a bit grungy. But otherwise, the sink and toilet were spotless when first entering the suite.

Take advantage of the deals offered when you book for 3 or more nights. They can save $$$, and still, the rooms were very good value for the posted online rates. Avoid the breakfast in the hotel restaurant, Nice Matin, as you can get cheaper, more filling breakfasts elsewhere on Columbus and Amsterdam cafes just a few blocks away. Plenty of bistros within a 5-block radius, so there was no shortage of interesting multi-ethnic cuisine.

I will certainly make the Lucerne my hotel of choice for future trips! Its location and ambience are terrific.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CanadianEagle747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed May 18, 2009

Having stayed in New York a number of times over the years this hotel provided the best value for money of the hotels I have stayed in. The location is excellent and the staff and service very good. Having asked for a quiet room when making the reservation we had to wait for the room to be ready which it was by the stated checkin time.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RetireeMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MI
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed May 13, 2009

Stayed at the Lucerne May 6-12 - everything was great. Subway just 1/2 block away, Central Park 2 blocks, nice area. Room was clean and roomy! Nice Matin, the restaurant next door was great - breakfast was good and hottest coffee around! Will definately stay at the Lucerne next trip to NYC!

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dxgm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
236 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 270 helpful votes
5 of 5 bubbles Reviewed May 5, 2009

We have visited NYC many times over the years, and always have stayed at moderately-priced hotels. Most of the time, this requires certain tradeoffs. Not this time. The Lucerne Hotel was perfect in every way. Service was always friendly, impeccable, and genuine---not done with the proverbial hand out for a tip. The best and friendliest service, by far, we have ever had in a NYC hotel. We arrived very late at night, due to flight delays, yet our specific room requests on our reservation were honored. The hotel is clean, very quiet, and our room was comfortable and roomy, by New York standards. There is free Wi-Fi in the rooms. The location is great--we like the Upper West Side, and it is a half block from a subway stop. They offer a complimentary daily New York Times outside your door-- a nice touch for a moderately priced hotel. Two quibbles: 1) the computers in the business center should be free, not $5.00 for the most minimum usage, and 2) please get rid of the $6.50 bottled water--these are both chintzy off notes in an otherwise perfect place. From now on, we will stay here every visit.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nippnsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 26, 2009

This hotel is located on the Upper West Side near Central Park and the Museum of Natural History. The neighborhood is pleasant, much less crowded than the Times Square area. The subway is less than a block away, so the entire city is within easy reach.

We enjoyed our stay at the Lucerne. The room was extremely clean and well-stocked, the staff helpful, and everything went very smoothly. We would certainly stay there again.

The hotel offers discounted parking at a garage a few blocks away. You can use valet service or park your car yourself. We had no need of the car during our stay, but make sure you have all items you need from your car, because you won't have easy access.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank netrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lucerne Hotel

Property: The Lucerne Hotel
Address: 201 West 79th Street, New York City, NY 10024-6200
Phone Number:
Location: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#26 Spa Hotel in New York City
#46 Family Hotel in New York City
#61 Romantic Hotel in New York City
#96 Luxury Hotel in New York City
#96 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Lucerne Hotel 4*
Number of rooms: 202
Official Description (provided by the hotel):
The Lucerne offers New York City visitors luxury accommodations in the heart of Manhattan's posh Upper West Side. The Lucerne's building is a treasured landmark built in 1904 that recently underwent a multi-million dollar renovation. The result is European-inspired architectural charm combined with sophisticated and modern accommodations. The Lucerne's guestrooms and suites represent the ultimate in comfort. Featuring full-size work desks, plush bedding, this luxury Manhattan hotel caters to your every need. Business and leisure travelers will appreciate The Lucerne's complimentary high-speed WiFi and printing services. It's no wonder then that The New York Times' review of The Lucerne proclaimed: "Service unrivalled." Enjoy breakfast, lunch, and dinner at the hotel's Nice Matin restaurant and sidewalk cafe, a popular destination beloved by both locals and tourists. Every Thursday evening, wind down with some wine during The Lucerne's complimentary wine hour, located in the hotel lobby. The Lucerne is just a short subway ride to Lincoln Center and walking distance of the American Museum of Natural History, The Children's Museum of Manhattan, Columbus Circle, Riverside Park, Central Park, and several fine restaurants, specialty boutiques, and cafes. ... more   less 
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Also Known As:
Lucerne Hotel New York City

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