Four of us stayed at the Lucerne over Mother's Day weekend (early May '09). Two moms and our 2 sons. Almost everything was perfectly pleasant, from the helpful and nice bell staff to the front desk staff at check in. Our room was nice. We got the suite with 2 queen beds and a pull out couch. The beds were comfortable, though the pull out was not. Plus when you pulled out the couch, we had to move the desk so that we could squeeze by to the bathroom. But that's NYC for you! Very nice lobby and hallways. Champagne and chocolates on Mother's Day. Clean, smelled nice, and nicely decorated.
Our only problem was that the first day, the AC in the sitting room froze over - the compressor coils literally had ice on them and the unit was not blowing cold air. Since we had a 2nd unit in our sleeping area, I didn't call the front desk. Unfortunately, the 2nd nite around 9 pm the 2nd unit also froze over, so we had no AC. I didn't call the front desk because I know from my husband's AC business that this was not a quick fix at a time that we wanted to go to bed. I regretted my decision when the room got hot and stuffy in the middle of the night and no windows to open. In the morning when I check out, I explained the situation to the manager (Darren) and asked for a deduction on our room, he asked why I had not called downstairs the night before. Also, he said since I had the least expensive rate already, all he could do was to give me an upgrade the next time I was at his hotel. Not sure I feel so great about that. On the other hand, we did have a great rate. And it's a nice hotel in a nice area. Go to Cafe Con Leche around the corner for the best coffee.
- Official Description (provided by the hotel):
- The Lucerne offers New York City visitors luxury accommodations in the heart of Manhattan's posh Upper West Side. The Lucerne's building is a treasured landmark built in 1904 that recently underwent a multi-million dollar renovation. The result is European-inspired architectural charm combined with sophisticated and modern accommodations. The Lucerne's guestrooms and suites represent the ultimate in comfort. Featuring full-size work desks, plush bedding, this luxury Manhattan hotel caters to your every need. Business and leisure travelers will appreciate The Lucerne's complimentary high-speed WiFi and printing services. It's no wonder then that The New York Times' review of The Lucerne proclaimed: "Service unrivalled." Enjoy breakfast, lunch, and dinner at the hotel's Nice Matin restaurant and sidewalk cafe, a popular destination beloved by both locals and tourists. Every Thursday evening, wind down with some wine during The Lucerne's complimentary wine hour, located in the hotel lobby. The Lucerne is just a short subway ride to Lincoln Center and walking distance of the American Museum of Natural History, The Children's Museum of Manhattan, Columbus Circle, Riverside Park, Central Park, and several fine restaurants, specialty boutiques, and cafes. ... more less
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- Also Known As:
- Lucerne Hotel New York City