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“Great boutique experience, quiet area”
Review of The Lucerne Hotel

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The Lucerne Hotel
Ranked #125 of 467 Hotels in New York City
Certificate of Excellence
Victoria, Canada
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great boutique experience, quiet area”
Reviewed May 5, 2014

This was a lovely hotel with some glamor in the decor. Our room was higher up and we never heard other guests in the evening. Found the beds firm and comfortable, although the pillows were too soft. The price was good for the quality of the hotel, the front staff was helpful as were the doormen. As two women traveling, we felt very safe in the hotel and area. We often walked at night - suggestion: when you walk towards Columbus, use 79th as there are doormen every twenty feet. In the 80th and over streets it can feel a little isolated at night. Some good restaurants nearby. Had breakfast at Nice Matin - orange buttermilk french toast was delicious, the berries very fresh and tasty, but the omelette was just OK - not bad, just not great. Across the street is Amsterdam Deli where we grabbed quick breakfast of fruit and yogurt - they have some baked goods. Subway down the street, bus down Columbus Ave nearby which was a nice way to go to midtown. Overall, really good experience in a clean and quiet hotel, great location and good service.

Room Tip: Higher floor, not on second floor where ice machine is.
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank G0G0-girl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Bangkok, Thailand
Level Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 5, 2014

Our second visit - definitely better to go for the upper floors [ 8-11 ] - for the views and if possible a corner room. The lifts are a little slow - and Ice is on 2nd floor .... but apart from that clean, well furnished and quiet. Electric supply is all 'under the tables or behind chests' ..... Wifi signal strong.
Super convenient - to NH Museum, Central Park, Subway Line 1 ( 79th Street) - and several nice places to eat - Nice Matin cafe next door, over the street : Fish Tag and Coppolla's West on 79th and Cesca on 75th.

Room Tip: Go for higher floors ( 8-11) and try for corner room.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank ALP777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkHotel, General Manager at The Lucerne Hotel, responded to this review, May 12, 2014
Thank you very much for your comments. We're so glad you came back to visit us, and enjoyed your stay and our neighborhood. We look forward to seeing you again soon!
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Croydon, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2014

We booked the Lucerne wanting a hotel walkable from the Metropolitan Opera House. This fitted the bill perfectly. Our room was on the 7th floor, relatively away from the ever-present NY street noise. One night we did get some noise from a boisterous family next door through the room, but the hotel were very helpful about it and confirmed they were moving out, otherwise would have looked to help.

The basic rooms are a reasonable size, but with two double beds in they feel like a furniture assault course a bit. Our window didn't look out onto anything special, but from the 11th floor our friend had a corner room with a lovely double aspect view out across a couple of low-lying neighbouring blocks.

Breakfast in the next-door Nice Matin restaurant was nice, quite a few options, and generally good service. It would have been nice to have a bar in the hotel to relax in when we got back from the opera, but there is no such facility. The lobby area has comfy sofas but is really only for waiting for people when heading out or waiting for an airport cab. Two subway lines head north/south from nearby so it's easy to get downtown for shopping or sights, with some (such as the Metropolitan Museum) walkable across Central Park. Definitely recommendable, though there may be other hotels out there with a bit more personality.

Room Tip: Ask for high up and on a corner - I think the corner ones are the 'superior' or whatever the...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkCroydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire, CT
1 review
Reviewed May 5, 2014

We love this place! Great location. Very friendly staff. Rooms are clean and very comfortable. A concierge on site is helpful and friendly. This is a great size hotel -- a real gem on the UWS that welcomes us with warmth and charm!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pollyandrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkHotel, General Manager at The Lucerne Hotel, responded to this review, May 12, 2014
Thank you so much for your lovely review of The Lucerne. I'm happy that you found our staff friendly and helpful, and our location idea.. We hope to see you again soon!
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London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 2, 2014

We stayed a week in April and the hotel was a decent standard, the staff friendly and helpful and the location good. What let it down was that windows of our room were filfthy and didn't shut very well, meaning earplugs were required at night as New York streets are very noisy. Also there was a large gap under the door to the corridor (ditto), no fridge, and that the maid repeatedly forgot to replenish stocks of coffee pods, plastic cups and shower gel, which meant regular rading of her trolley in the corridor! The breakfasts at Nice Matin were good, though it is always busy, and beware upselling!

Room Tip: The higher up you are the less noice from the street
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  • Stayed April 2014, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WoodsideGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NewYorkHotel, General Manager at The Lucerne Hotel, responded to this review, May 12, 2014
I'm very disappointed to hear that you didn't have a good experience with us. It is very important to us to exceed the expectations of our guests and we are always striving to do so. I appreciate you taking the time to articulate your stay. I would like the opportunity to discuss it with you further in order to do better in the future and address your concerns. Please contact me at your earliest convenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vermont
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 1, 2014

but not my favorite on the UWS.. The Lucerne is a little dated..though rooms ok small lobby attached to Nice Matin restaurant.. Great location for attraction access to UWS Central Park, Museum of Natl History, etc.. The first room they gave us was dark and reminiscent of my poor working student days in NYC When I checked if there was another room, of course there was.. 10 floors higher and facing the streets and buildings.. Didn't matter too much that the AC was not working as we left the windows open and was quiet enough to sleep

Room Tip: nothing facing the inside
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  • Stayed April 2014, traveled with family
    • Value
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Helpful?
Thank vigotheman8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
142 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 1, 2014

This is a nice small hotel on the Upper West Side. The lobby is very comfortable. I didn't want to stand up after sitting in the oh-so-comfortable couch after a long day walking around the city. Check in time is late, 4:00 p.m., which is inconvenient. The front desk clerk was not friendly or welcoming. When I asked for her help in finding the best way to get to Columbia University, she handed me a map without comment and walked away. I was hoping she could tell me instead whether to take a cab or how to take the subway there, as a map was useless since I obviously wasn't driving or walking. We were on a Columbia rate, so I assume that they have frequent Columbia guests. In contrast, the bell staff were very nice and helpful. The room colors are dreary, but the room was still pretty. We had a corner room, but one of the windows looked into a brick wall. The bathroom was very small with very little counter space, but nice amenities.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1Karen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lucerne Hotel

Property: The Lucerne Hotel
Address: 201 West 79th Street, New York City, NY 10024-6200
Phone Number:
Location: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#26 Spa Hotel in New York City
#46 Family Hotel in New York City
#61 Romantic Hotel in New York City
#96 Business Hotel in New York City
#101 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Lucerne Hotel 4*
Number of rooms: 202
Official Description (provided by the hotel):
The Lucerne offers New York City visitors luxury accommodations in the heart of Manhattan's posh Upper West Side. The Lucerne's building is a treasured landmark built in 1904 that recently underwent a multi-million dollar renovation. The result is European-inspired architectural charm combined with sophisticated and modern accommodations. The Lucerne's guestrooms and suites represent the ultimate in comfort. Featuring full-size work desks, plush bedding, this luxury Manhattan hotel caters to your every need. Business and leisure travelers will appreciate The Lucerne's complimentary high-speed WiFi and printing services. It's no wonder then that The New York Times' review of The Lucerne proclaimed: "Service unrivalled." Enjoy breakfast, lunch, and dinner at the hotel's Nice Matin restaurant and sidewalk cafe, a popular destination beloved by both locals and tourists. Every Thursday evening, wind down with some wine during The Lucerne's complimentary wine hour, located in the hotel lobby. The Lucerne is just a short subway ride to Lincoln Center and walking distance of the American Museum of Natural History, The Children's Museum of Manhattan, Columbus Circle, Riverside Park, Central Park, and several fine restaurants, specialty boutiques, and cafes. ... more   less 
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Also Known As:
Lucerne Hotel New York City

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