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The Lucerne Hotel
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Reviews (2,516)
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1,139 - 1,144 of 2,516 reviews
Reviewed March 21, 2014

At ~5:30 pm, leaving for dinner, asked front desk for pillows to be placed under head of mattress, to elevate head of bed. Returned 3 1/2 hrs later, tired, ready for bedtime. Nothing done :( Called desk; an attendant brought pillows, REFUSED to help me (79 yo) lift head of mattress, to insert pillows under, despite my telling I had back sx. Rudely refused, walked out! VERY UPSETTING! Next morning, front desk mgr, Mr. Ross (?), offered a limpid "sorry", offered no amends ...his cold, cavalier "sorry" rang hollow & disingenuous! We, who travel extensively, had NEVER felt such indifference from a hotel management. I asked that mgr for someone in exec position to contact us. 3 1/2 week later....still waiting!

  • Stayed: February 2014
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2  Thank HaroldSandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2014

Stayed 4 nights and enjoyed the proximity to the Beacon Theatre and several of New Yorks best museums and restaurants too numerous to mention. The staff were welcoming and personable and great concierge. I will go back. Restaurant next door was excellent also.

  • Stayed: March 2014
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2  Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2014

February in ice-cold NYC, what a great way to spend a holiday while based a block away from the museum of natural history, Central Park with its snow ladden fields and the Metropolitan Museum of Art. Great hotel, charm and excellent service, with an excellent adjacent restaurant. Cańt beat price/value/comfort. If worried about noise, just ask for a quiet room!

  • Stayed: February 2014, traveled as a couple
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1  Thank emile2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2014

I stayed at the Lucerne March 2-6 while I was in NYC for a conference at Columbia University. It's just lovely! It's tucked away in what seems like a residential area, with easy access to awesome restaurants, the subway and some excellent shopping. It's only a few subway stops to some of the main attractions (Times Square, etc). It's an excellent value for what they offer.

  • Stayed: March 2014, traveled on business
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2  Thank Can_travel89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2014

Stayed here with two girlfriends for one night at the end of February. The location was great and the hotel had great charm. The rooms were very clean and actually much larger than I expected. There was a seperate sitting area with a love seat, desk, and 2nd TV. The only bad thing was the noise. We were located right outside of the elevator, so I'm not sure if that was the reason or if the walls are just that thin, but you could hear everyone who walked down the hallway.

  • Stayed: February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank JeanetteP86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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