I sent many people to the Lucerne for my wedding weekend. First, they did not have rooms ready until much later than they informed us. Then, they did not honor my cancellation of a room for my mother and charged me. I regularly interacted with the Lucerne regarding my wedding room block. They had my phone numbers, my fiance's numbers, and all of our email addresses. Not only did I call to cancel my mother's room, but they could have contacted me when they realized their computer showed a booking that did not seem to be correct. They chose instead to charge a valued guest. I came back from my honeymoon to their rudeness. Very disappointed.
- Official Description (provided by the hotel):
- The Lucerne offers New York City visitors luxury accommodations in the heart of Manhattan's posh Upper West Side. The Lucerne's building is a treasured landmark built in 1904 that recently underwent a multi-million dollar renovation. The result is European-inspired architectural charm combined with sophisticated and modern accommodations. The Lucerne's guestrooms and suites represent the ultimate in comfort. Featuring full-size work desks, plush bedding, this luxury Manhattan hotel caters to your every need. Business and leisure travelers will appreciate The Lucerne's complimentary high-speed WiFi and printing services. It's no wonder then that The New York Times' review of The Lucerne proclaimed: "Service unrivalled." Enjoy breakfast, lunch, and dinner at the hotel's Nice Matin restaurant and sidewalk cafe, a popular destination beloved by both locals and tourists. Every Thursday evening, wind down with some wine during The Lucerne's complimentary wine hour, located in the hotel lobby. The Lucerne is just a short subway ride to Lincoln Center and walking distance of the American Museum of Natural History, The Children's Museum of Manhattan, Columbus Circle, Riverside Park, Central Park, and several fine restaurants, specialty boutiques, and cafes. ... more less
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- Also Known As:
- Lucerne Hotel New York City