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Hotel Wales
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Reviewed October 17, 2013

My daughter and I stayed at the Hotel Wales and found it to be a very pleasant stay. There are great restaurants right outside the door, the lounge with free coffee and tea is spacious and comfortable and the rooms are pleasant. It reminded me of staying in Europe. We would definitely stay there again.

Room Tip: We got a good deal by paying in advance and were able to get a suite.
  • Stayed: May 2013, traveled with family
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1  Thank Linda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this reviewResponded October 18, 2013

Linda thank you for taking the time to write your review for us here at the Hotel Wales. We hope that you and your daughter made it home safely. A lot of our guests will agree with you that the area has many great restaurants to choose from including the famous Sarabeths and also Paola's restaurant.

We look forward to welcoming you back to the Hotel Wales next time you are in New York.

Sincerely,

Nestor Teran
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2013

Stayed at the Wales for 3 nights and we loved every second of it. Rosalyn was extremely friendly and welcoming upon checking time. The hotel has a very elegant and a pleasant old feel to it. We loved the rooftop terrace, we were taken a back from the gorgeous view. The mezzanine level offers 24 hours coffee and tea, which was very convenient. Alex, was also very knowledgable and recommended the Atlantic Grill restaurant for some good seafood, we also tried Paola's restaurant around the corner from the hotel for really good Italian. We highly recommend the Wales & are looking forward to our return.

  • Stayed: October 2013, traveled with friends
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Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this reviewResponded October 18, 2013

Your review is greatly appreciated Christine as it allows other fellow travelers like yourself to find a place to call home while away from home. We cannot say enough about the great service that Alex and Rosalyn provide. We are fortunate to have them on our team.

Thank you for all your kind words and please visit us here at the Hotel Wales during all your future stays to New York City.

Sincerely,

Nestor Teran
General Manager

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Reviewed October 14, 2013

This hotel is in a quiet neighborhood of the upper east side. You can walk to restaurants easily and safely.

The only problem is that it's old and the windows are very thin. You can hear trucks on Madison all night long. If you turn the window unit on it's quieter but not by much.

  • Stayed: October 2013, traveled with friends
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1  Thank Carolinet23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this reviewResponded October 18, 2013

Thank you so much for your review Caroline. Please accept our apologies for the noise coming from the trucks outside. We take your comments very seriously as it helps us to improve so that if you choose to let us welcome you back into our home we can offer you the kind of experience you want to tell all your friends and family about.

The restaurants in the area are fantastic. I hope you had a chance to have breakfast or dinner at the famous Sarabeths. For an amazing Italian experience Paola's restaurant will not disappoint!

We hope to see you again in the near future.

Sincerely,

Nestor Teran
General Manager

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Reviewed October 13, 2013

Stayed here in early October on my 3 day trip to NYC. I liked the fact that it was close to all the major museums and central park.

Really nice staff. Especially front desk rep. Fabian who made it a pleasant stay and recommended great attractions and restaurants.

The hotel terrace was a nice little surprise as well, as it offered wonderful views of the area.

Another great trip to NYC! Would recommend this place to fnds.

  • Stayed: October 2013
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1  Thank HaiMeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this reviewResponded October 18, 2013

Thank you so much for your review! I agree that our proximity to the 5th Avenue Museum Mile makes the Hotel Wales a great place to stay should you want to experience The Met Museum, The Guggenheim and the Frick Collection just to name a few. I along with Fabian and the rest of our team are glad that you enjoyed your time with us. Please come visit us again during your next trip to New York as surely 3 days in the city just is not enough time to explore everything New York has to offer.

Sincerely,

Nestor Teran
General Manager

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Reviewed October 12, 2013

The tv has usually no signal the rooms r dirty no service what's so ever they don't care about u their not a normal hotel I had to walk up 7 flights cuz the elevator wasn't working I had a very bad experience at the hotel

  • Stayed: October 2013
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2  Thank Tully1285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this reviewResponded October 18, 2013

We greatly appreciate your taking the time to write to us regarding your experience. It is unfortunate that we were not able to live up to the level of service that the Hotel Wales is known for. We are investigating this matter. I would like for you to contact me directly so that we can further discuss what took place as we have no known incidence of our elevators being out of service since the time that your review was received.

nteran@waleshotel.com

Sincerely,

Nestor Teran

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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