Just got back from a weekend trip to NYC and stayed here for one night. Check-in was not a problem and the front desk clerk was courteous and helpful. She said the room type I had booked (one bedroom suite) wasn't ready so we were being upgraded to a two bedroom suite with a living area. That was fine with me since it wasn't taking any space away but rather adding more.
The problem came when the bellman put our luggage on the cart and told all of us (there were 5) to pile in the small, old elevator with him to go up to our room. Maybe we should have realized it was a problem but we assumed he knew what he was doing (wrong assumption)! We proceeded to get stuck in the elevator but thankfully it only lasted about 5 minutes since he was able to call for help. Another staff member came and yelled for us to push on the door to slide it open. Once the door opened, I got the impression this man should have known better than to put all of us and then luggage in this elevator. Wonder how long he has been working there!
We did get a quick apology from someone else once the drama was over but I felt maybe we should have been given a little more than just that. Although I did not make a case out of it even though it was a bit traumatic for the few minutes we spent wondering if we were going to be able to get out anytime soon.
I did like the room and it was very comfortable. The furnishings were nice and the beds had very nice linens and a variety of pillows. The bathroom was a decent size and the shower was roomy and worked well.
You need to be careful about the location though since this hotel is located in a very quiet residential area. Things close up early (even on a Saturday night) and you have to walk or ride to another area if you are looking a restaurants and shops open later at night (as we were). I think most of the businesses around the hotel close at least by 10 p.m. if not earlier. But anyone looking for quiet would really love this hotel.
There is no breakfast at the hotel from what I could tell but Sarabeth's is right outside the door to the hotel and is phenomenal (just be sure to book a reservation).
Most of the staff were very helpful and polite with the execption of maybe one or two who seemed mostly annoyed to be at work!
- Official Description (provided by the hotel):
- Let Hotel Wales be your home away from home when visiting New York City. This sophisticated Manhattan boutique hotel, located in a historic building on the Upper East Side, is the perfect combination of old world charm and new world comfort. With its 46 stylish guestrooms and 43 expansive suites, Hotel Wales provides comfortable accommodations for business and leisure travelers as well as complimentary Wi-Fi. In addition to well-appointed accommodations, Hotel Wales offers a scenic rooftop garden terrace, fitness studio, elegant meeting space, and more. This historic hotel is minutes from the subway and also conveniently located within walking distance of some of New York’s best attractions, quaint neighborhood shops, local eateries, Central Park, the Museum Mile and Madison Avenue’s famous stores to name a few. And don’t worry about going hungry - Hotel Wales is connected to Sarabeth’s East, a New York institution serving up comfort food favorites and Paola’s, an authentic Italian bistro. ... more less
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- Also Known As:
- Wales Hotel New York City
- Wales New York City