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“charming little hotel”
Review of Hotel Wales

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Hotel Wales
Ranked #259 of 467 Hotels in New York City
Edmonton, Canada
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“charming little hotel”
Reviewed September 21, 2013

My daughter had stayed in this boutique hotel last year and loved it. So we made it our destination this year! First impression of the room: dingier than their website pics... but it did grow on me!! The queen room was a reasonably good size for NYC, with a decent closet and a charming bathroom. Great shower with surprisingly good water pressure for an old building. Toiletries were of good quality. The bed was good with 2 pillow options. Window AC unit functioned well and I appreciated the white noise it offered ... no noise heard from the hotel at all. As expected, the elevators are slow, so we always used the stairs from the 6th floor. The only negative was dingy carpeting in the room.

The exercise room was a nice surprise ... kept clean and cooled. 24-hr coffee/tea on the 2nd floor common room, which was a perfect space for bringing in breakfast or lunch. Roof top patio was nice in the evening. WiFi worked well in the room, but I did have some trouble in the business centre. Hotel staff were responsive to requests. It's a small hotel, so there's usually only 1 person at the desk.

Hotel is located on Madison Ave in an UES residential area, a minute or two from Central Park ... and far far away from Times Square!!!!! We felt safe for the 4-5 min walk to the subway, even at night. Nice restaurants nearby that are frequented by locals. Second Time Around down the block. Pure Foods across the street whipped up incredible healthy smoothies. Upper end shops further down the avenue. Easy walk to museums and mid town.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank margoloves2travel29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this review, September 26, 2013
It's great to hear that you have enjoyed your stay and the surroundings of the neighborhood. Thank you for taking the time in sharing your feedback with us. Hope to have you back in the near future.

Sincerely,

Nestor Teran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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720 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (181)
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English first
Boston, Massachusetts
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 9, 2013

A classic, old-world-style NYC hotel with a lot of character. The old mosaic floors are gorgeous and will hopefully be preserved, the old carpets, not so much. But despite this wear, the rooms are clean and the staff is friendly and helpful - thank you Rosalyn!

I've already booked two more stays.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobertSarno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this review, September 12, 2013
Mr. Sarno,
It's a pleasure to hear about our friendly staff. Thank you for taking the time in sharing your comments, and booking with us again. Look forward in meeting with you.
Rosalyn, great job!!!!

Sincerely,

Nestor Teran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 6, 2013

This hotel is within walking distance of major museums and Central Park and if that's your primary reason for visiting NYC it's unbeatable. It's not cheap, but nothing of this standard is in Manhattan. The room I had was small but comfortable and very quiet. The staff were pleasant and helpful. The restaurant on site was good for breakfast. The neighbourhood has plenty of local cafes, small grocers and an excellent bookshop. A bus route from downtown has a stop half a block away.

Room Tip: If travelling solo, as I was, ask for a room at the rear. Some rooms face into an internal light we...
See more room tips
  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this review, September 12, 2013
I would like to thank you for taking the time to share your comments with us, it's great to hear that our staff was pleasant, helpful and that you found our location to your expectations. Look forward in having you back in the near future.

Sincerely,

Nestor Teran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, New York
Level Contributor
180 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed September 3, 2013

the price is right, the location is perfect and it's a lovely neighborhood as well. The rooms are fine but nothing special. The in-laws didn't care as they were only there to see the grand child. Central Park is steps away and there are so many stores for shopping for children. Restaurants are very good and kid friendly.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patricia b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this review, September 4, 2013
Thank you for taking your time in sharing your experience. I'm delighted to hear that you found our location a convenience during your stay. We look forward to welcoming you again!!!

Sincerely,


Nestor Teran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
132 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 3, 2013

This hotel needs customer service in booking rooms. You wait sometimes 20 minutes to make your reservation. Had to call back again this morning as couldn't wait any longer the other day - waited 10 minutes for an agent to answer. Not a good first impression.

Stayed September 2013, traveled on business
Helpful?
Thank poolofjello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this review, September 4, 2013
Thank you for taking the time to share your experience. Having our guests feedback is important to us. It is certainly a disappointment when our guest do not have the experience we hoped for, and the inconvenience you went through for just a simple reservation, please give me a call at your convenience to discuss.


Sincerely,

Nestor Teran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed August 27, 2013

First impressions count and a grumpy doorman was not what I was expecting particularly in this location and at this price. The rooms are really sparse and depressing and the staff don't seem to care. Not a good experience and suggest avoiding at all costs.

Stayed August 2013, traveled with family
Helpful?
Thank Saffy787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this review, September 4, 2013
Thank you for taking the time to share with us your experience at the Hotel Wales. Having our guests feedback is an excellent tool to better our service as well as the overall guest experience. It is certainly a disappointment when our guests does not have the experience that we hoped for. I would like to extend my apologies, and would greatly appreciate for you to give us the opportunity to serve you better. Please feel free to contact me directly, would like to discuss this inconvenience with you, and welcome you back.

Sincerely,

Nestor Teran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
1 review
Reviewed August 25, 2013

The service was very good, professional and warm. We were on vacation in NY but my husband had a stroke so my daughter and I had to stay at deferent hotels for more than one month while my husband staying at rehab places. We stayed at Hotel Wales more than two weeks. The front desk people were always very nice and helpful. I'd like to mention Rosalyn and Katheryn who always asked me how's my husband doing and willing to help. Housekeeping stuff were very nice as well. There are many restaurants around. My favorite one is the Italian restaurant called Paola's.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peili2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelWales, General Manager at Hotel Wales, responded to this review, August 28, 2013
First of all, hope everything all is well with your husband. I'm glad to hear our Housekeeping staff was helpful, and specially our Front Desk Staff Rosalyn and Katheryn.
Thank you for sharing your comments with us, and hope we can have you back soon !!

Sincerely,

Nestor Teran
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Wales

Property: Hotel Wales
Address: 1295 Madison Ave, New York City, NY 10128-1301
Phone Number:
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#218 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Wales 3.5*
Number of rooms: 89
Official Description (provided by the hotel):
Let Hotel Wales be your home away from home when visiting New York City. This sophisticated Manhattan boutique hotel, located in a historic building on the Upper East Side, is the perfect combination of old world charm and new world comfort. With its 46 stylish guestrooms and 43 expansive suites, Hotel Wales provides comfortable accommodations for business and leisure travelers as well as complimentary Wi-Fi. In addition to well-appointed accommodations, Hotel Wales offers a scenic rooftop garden terrace, fitness studio, elegant meeting space, and more. This historic hotel is minutes from the subway and also conveniently located within walking distance of some of New York’s best attractions, quaint neighborhood shops, local eateries, Central Park, the Museum Mile and Madison Avenue’s famous stores to name a few. And don’t worry about going hungry - Hotel Wales is connected to Sarabeth’s East, a New York institution serving up comfort food favorites and Paola’s, an authentic Italian bistro. ... more   less 
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Also Known As:
Wales Hotel New York City
Wales New York City

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