The hotel is great! Large room, comfortable, luxurious and beautiful views of Central Park. The housekeepers are fantastic, the room was always cleanest, tidy and with small treats. My husband contacted the concierge to arrange my birthday and I received a beautiful cake with strawberries and champagne. We also had dinner at Jean-Georges and it was a memorable experience! Impeccable service, top-notch cuisine.
The check-in, however, was very difficult. The receptionist asked for proof of reservation, and the same was confirmed by the hotel less than a week before. Fortunately I had a copy of the reservation and handed it to him. For my surprise he asked to take a copy of it! I still don’t understand. I asked if everything was okay and he told me that their system was in trouble. I mean, the reservation was made, about 6 months ago, confirmed by phone and email and now you need a copy? I had previously notified that we would arrive at around 15h. Got an answer by email that the check in was at 16h, but the hotel would make everything possible to accommodate us earlier or we could wait at the spa. When we arrived the room was not ready in fact, the receptionist said we could only get the room by 16h and not even offered us a cup of coffee while we waited. The spa was never mentioned. We decided to take a walk around the mall next to the hotel and return at 16h. I also had asked for a room on a higher floor for email to Attaché Service and through the site of the Trump Card and the suite was on the 4th floor. I asked to change and was answered, but we had to wait more than 40 minutes. Meanwhile one of the receptionists said that, although we have to wait that he had "great news": he did not know if we were aware, but that suite cost more than three times the amount that we would pay (we booked by booking.com). I considered it extremely rude and unnecessary.
One day my husband forgot his key and they wouldn’t let him go upstairs. I was in the room, they just had to call me or ask for his ID. And it was our fourth night there, I think he could have been recognized at that point. He had to insist and eventually the girl on the front desk “allowed” him to go and asked the bellman to insert the key on the elevator.
So overall it was a good experience, but I was very disappointed with our arrival and with this key incident.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Sabre Hospitality Solutions, Agoda, Hotels.com, Despegar.com, Expedia and Jetsetter so you can book your Trump International Hotel and Tower New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Trump International